I just returned my Steam purchase for a refund.

[BioTurboNick]

My various problems with the game have been laid out in various posts in this forum, so I will not recapitulate them here. I'm not angry, I'm disappointed. It will be at least 6 months before the core game gets needed improvements, the DLC will be as piecemeal and uninteresting as DLC for most games these days. Who knows if the core mechanics will get many or enough modifications to make them work better if they're too committed to the way they work now. I'm sure there will be great mods available in a year or so, but they'll never be as polished and complete as the core game *should* be.

So it is with sadness that I requested and received a refund from Steam. For those curious: The official steam policy is that you can only return a game within 3-5 days. However, despite owning the game since the release via pre-order, my respectfully-worded request resulted in a "one-time customer service gesture." So if anyone else is so inclined, you may be able to get a refund yourself.

I will monitor the development of the game and maybe 6 months or a year down the line I'll reconsider buying the game again. Though I'm not holding my breath.

[Davor]

Congradulations you got a refund. Always sad, when someone has to leave. I can understand why you did, what you did. Hopefully you will be able to buy the game cheaper next time around and will be better for you.

I am curious, wht game are you going to get, or just save the money now?

[wayninja]

Goodbye...

[stethnorun]

Having dealt with Steam customer support a ton of times (always respectfully and professionally) I can say with a certain degree of confidence that this refund did not actually take place. As to the motive of someone trying to convince people on a forum that he got a refund, I have no idea. But yeah, this doesn't pass the smell test.

[Ruiner66]

Having dealt with Steam customer support a ton of times (always respectfully and professionally) I can say with a certain degree of confidence that this refund did not actually take place. As to the motive of someone trying to convince people on a forum that he got a refund, I have no idea. But yeah, this doesn't pass the smell test.

I have had 2 incidents in which I needed to talk to steam support. The 1st one was when my idiot roommate borrowed my PC for 1 day and somehow got it loaded full of viruses and keyloggers. Needless to say, I got hacked. I got them to freeze my account 2 hours after reporting it. After clearing my PC, I got my account back within 3-4 hours.

The 2nd one was to get a refund on medal of honor. I explained to them I already own MW2, I didn't need a MW2 clone. And they replied 2 days later giving me a refund. So far, a win in my book.

I remember it took NCsoft 2 weeks to respond to me (which I had to call their billing department to get them to even look at my email.) So far, I'm satisfied with Steam support.

[Ninja Llama]

And your purpose for posting that was...?

[Shiav]

My various problems with the game have been laid out in various posts in this forum, so I will not recapitulate them here. I'm not angry, I'm disappointed. It will be at least 6 months before the core game gets needed improvements, the DLC will be as piecemeal and uninteresting as DLC for most games these days. Who knows if the core mechanics will get many or enough modifications to make them work better if they're too committed to the way they work now. I'm sure there will be great mods available in a year or so, but they'll never be as polished and complete as the core game *should* be.

So it is with sadness that I requested and received a refund from Steam. For those curious: The official steam policy is that you can only return a game within 3-5 days. However, despite owning the game since the release via pre-order, my respectfully-worded request resulted in a "one-time customer service gesture." So if anyone else is so inclined, you may be able to get a refund yourself.

I will monitor the development of the game and maybe 6 months or a year down the line I'll reconsider buying the game again. Though I'm not holding my breath.

i expect no further posts now that you are not a paying customer

[Welk]

But yeah, this doesn't pass the smell test.

You don't like old fish???

[funyuns]

This isnt the first post of someone getting a refund over steam

Im holding out until the first patch but if it doesnt solve my issue I will follow suite

way to take a stand in the capitalist market, if steam is inundated with such demands they will surely pass it on

[NobleAtreides]

i expect no further posts now that you are not a paying customer

Dogbert, damn you and your ThreadToll booths! ;p

[Martinoguy]

There are two problems here

1. Nobody cares that you're leaving, I don't know who you are I don't care, nobody does. Good job in sticking it to the man. You should be comendated for your efforts in doing nothing whatsoever simply for the attention.

2. I agree, don't ever post on here again. Games getting critical reviews by their players is a GOOD thing. People who aren't playing actually have the nerve sometimes to continue to spam hate threads about a product, we don't need this crap.

Goodbye ex-product buyer 678966yuii7io9pi8

[GenericUserX]

Oops, wrong thread.

[SirMaru]

Having dealt with Steam customer support a ton of times (always respectfully and professionally) I can say with a certain degree of confidence that this refund did not actually take place. As to the motive of someone trying to convince people on a forum that he got a refund, I have no idea. But yeah, this doesn't pass the smell test.

There is no reason to doubt the OP. ALL of us can always use the chargeback procedure of our credit card on any product. Thus, there is no reason for Steam to fight a refund and LOSE a customer.

However, I think Civ V is great and posted in another thread how to really enhance the AI for a great game. Its too bad the OP didn't read more carefully in this Forum before quitting.

[Davetopia]

Later hater!

[The Sovereign]

There are two problems here

1. Nobody cares that you're leaving, I don't know who you are I don't care, nobody does. Good job in sticking it to the man. You should be comendated for your efforts in doing nothing whatsoever simply for the attention.

2. I agree, don't ever post on here again. Games getting critical reviews by their players is a GOOD thing. People who aren't playing actually have the nerve sometimes to continue to spam hate threads about a product, we don't need this crap.

Goodbye ex-product buyer 678966yuii7io9pi8

Why did you post, and bump this thread?
*sniff*
You're a troll!
Wait a minute...
WE'RE ALL TROLLS!!

[shmackdaddy]

i expect no further posts now that you are not a paying customer

This forumn borders on pathetic. On one side are the people who have issues with a game and on the other are people who love the game but clearly hate people.

Here's a little quiz: Which is uglier? To hate a silly game or to hate your fellow gamers?

To voice displeasure with this game seems to illicit a level of rage and vitriol that borders on lunacy. To say anything negative about this silly game brings forth a well spring of pavlovian response that has truly made for some sad but illuminating comedy.

Don't get me wrong, I'm not complaining as I've really enjoyed shiavos polls(lol) and the apolplectic fanboy frenzy. To be honest, watching you fanboys twitch has been a lot more fun than the silly game; which upon refelction, is really sad. Oh well, gather ye rose buds...


Keep speadin' that hate fanboys.

[Martinoguy]

Why did you post, and bump this thread?
*sniff*
You're a troll!
Wait a minute...
WE'RE ALL TROLLS!!

.......I have become what I hate most......

/gunshot

[E.C.]

.......I have become what I hate most......

/gunshot

I agree, don't ever post on here again. Visitors getting critical replies by their fellow players is a GOOD thing. People who aren't trolling actually have the nerve sometimes to continue to spam hate threads about a game, we don't need this crap.

No more posts from you then? All in good fun and games...

[Martinoguy]

I agree, don't ever post on here again. Visitors getting critical replies by their fellow players is a GOOD thing. People who aren't trolling actually have the nerve sometimes to continue to spam hate threads about a game, we don't need this crap.

No more posts from you then? All in good fun and games...

I wasn't really trolling, I just get tired of the Hotel California Forum lurker who keeps coming back with a status update on his life after he swore never to come back.

[toyboy]

I got several refunds from steam already, they always told me that this was just an exception, i even was able to return games i got as a gift and my mate got the refund... but i never requested a refund later than 5 days after purchase/getting the gift. Seems a bit strange to me to get a refund so long after purchase... but if this is true - the better for the customer and the better for the reputation of steam.

True, there are some annoying things about Civ5 but i like it. Only can get better.
I believe many people (spoiled kids?) don't have a enough meaningful life tasks. Thats why every little fart has to be published in forums or elswhere in the net.

[Fantasy]

This forumn borders on pathetic. On one side are the people who have issues with a game and on the other are people who love the game but clearly hate people.

Here's a little quiz: Which is uglier? To hate a silly game or to hate your fellow gamers?

To voice displeasure with this game seems to illicit a level of rage and vitriol that borders on lunacy. To say anything negative about this silly game brings forth a well spring of pavlovian response that has truly made for some sad but illuminating comedy.

Don't get me wrong, I'm not complaining as I've really enjoyed shiavos polls(lol) and the apolplectic fanboy frenzy. To be honest, watching you fanboys twitch has been a lot more fun than the silly game; which upon refelction, is really sad. Oh well, gather ye rose buds...


Keep speadin' that hate fanboys.

Epic win.....

[porky]

My various problems with the game have been laid out in various posts in this forum, so I will not recapitulate them here. I'm not angry, I'm disappointed. It will be at least 6 months before the core game gets needed improvements, the DLC will be as piecemeal and uninteresting as DLC for most games these days. Who knows if the core mechanics will get many or enough modifications to make them work better if they're too committed to the way they work now. I'm sure there will be great mods available in a year or so, but they'll never be as polished and complete as the core game *should* be.

So it is with sadness that I requested and received a refund from Steam. For those curious: The official steam policy is that you can only return a game within 3-5 days. However, despite owning the game since the release via pre-order, my respectfully-worded request resulted in a "one-time customer service gesture." So if anyone else is so inclined, you may be able to get a refund yourself.

I will monitor the development of the game and maybe 6 months or a year down the line I'll reconsider buying the game again. Though I'm not holding my breath.

I take it this bolded, underlined, italic part is just your 'hunch' and you have not heard anything official on it from 2K or Firaxis. Please let me know if it is more than a hunch because if it is true I think everyone on these boards needs to know.

I have not heard anything from 2K or Firaxis that implies these changes are 6 months out. As far as I see, a lot of major fixes are being worked on as we speak and they hope to have them up by the end of the week.

Have you heard something or are you just trying to pass disinformation on these boards to upset everyone else???

Glad to hear you got your money back! I for one love the game and could never see asking for a refund for it!--To each their own...

[City Builder]

The only time that I've managed to get steam to issue a refund was when I purchased a preorder of a game and it was delayed by about 8 hours release time so I went to the local ebgames store and bought a physical copy instead.

They told me that they would issue the refund since I did not yet have the game in my possession through the steam service.

The other time that I've tried on a really absymal game and politely requested a refund they refused it telling me they simply do not offer refunds for games when the customer does not like them, and they will only issue a refund if the game is across the entire spectrum of players showing that it is unplayable.

It would seem to me that it's a matter of a roll of the dice and who you might get on the other end, whether they feel like helping the customer or not that day.

I have read that if you dispute your credit card charges, that steam takes that very seriously, and will cancel your entire steam account and you will not be able to play 'any' of the games you might have bought with them in the past, and will charge the reasons as fraud (not that they pursue it, they just simply cancel the account), from what I've read.

At this moment, the game (civ 5) is a write-off to me. I'll wait the months that it might take for some serious updates to be produced and see where the game is at that point. If it's not been improved enough, then the entire franchise will be a write-off to me. Not a big deal, it's only a $49.99 learning experience to me not to trust based on name recognition only.

[Kronoz]

This is sad indeed. Not that the guy is leaving, but the cause of him leaving. I am also dissapointed with the core mecanics, all bugs and inbalances aside; the game still feels like a step backwards from civ4.

Oh well, who cares

[BioTurboNick]

I am curious, wht game are you going to get, or just save the money now?

Maybe Fallout: New Vegas, but probably not right away.

Having dealt with Steam customer support a ton of times (always respectfully and professionally) I can say with a certain degree of confidence that this refund did not actually take place. As to the motive of someone trying to convince people on a forum that he got a refund, I have no idea. But yeah, this doesn't pass the smell test.

As another poster said, I have no reason to lie. It hasn't landed in my account just yet, but it has been promised to me. I understand your skepticism though.

i expect no further posts now that you are not a paying customer

First, you don't have to be a paying customer to discuss certain things. I experienced the game and love Civilization in general and as I said, I will be passively interested in its further development. That said, I have better things to do with my time than post in a forum about a game I'm not playing, so no, you probably won't be seeing posts from me other than this follow-up.

1. Nobody cares that you're leaving, I don't know who you are I don't care, nobody does. Good job in sticking it to the man. You should be comendated for your efforts in doing nothing whatsoever simply for the attention.

Nobody cares about anything you post. I don't know who you are and I don't care, nobody does.

What you said could apply to anyone who posts on here about any topic. My post isn't about me, it's about my consideration as to the state of the game, the value of my money, and pointing out that it is at least possible that someone who felt stuck with their Steam purchase may be able to get a refund.

However, I think Civ V is great and posted in another thread how to really enhance the AI for a great game. Its too bad the OP didn't read more carefully in this Forum before quitting.

I don't understand this. I've read the posts on the upcoming updates, and there are plenty ideas that have been posted that may or may not ever see code. I paid money for the game they gave me, not what might come way down the line.

This forumn borders on pathetic. On one side are the people who have issues with a game and on the other are people who love the game but clearly hate people.

+1

I take it this bolded, underlined, italic part is just your 'hunch' and you have not heard anything official on it from 2K or Firaxis. Please let me know if it is more than a hunch because if it is true I think everyone on these boards needs to know...

You are correct. I perhaps should have clarified that *if* there will be any such improvements (and I mean the completion of such improvements), they will take far longer than I have patience for.

I have read that if you dispute your credit card charges, that steam takes that very seriously, and will cancel your entire steam account and you will not be able to play 'any' of the games you might have bought with them in the past, and will charge the reasons as fraud (not that they pursue it, they just simply cancel the account), from what I've read.

That's incredibly unfortunate, though I suppose understandable from their point of view. I did mention in my refund request that my next step would be to take the matter up with my credit card company--I have no idea if that helped.

-----

So-long, folks! Hopefully there will be something good to come back to some day.

[isotone]

damn, all the idiots who can't work out how bad this game actually is are really upset by this thread. lol.