Civ V will not launch

[soundcabinet]

When I try to launch Civ V in either DirectX 9 or DirectX 10/11, I receive a system error message that Civilization V has stopped working. Below is the data returned from dxdiag. Any help would be greatly appreciated!!!

------------------
System Information
------------------
Time of this report: 10/16/2010, 23:56:58
Machine name: ACER-I5
Operating System: Windows 7 Professional 64-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
Language: English (Regional Setting: English)
System Manufacturer: Acer
System Model: Aspire 5740
BIOS: Ver 1.00PARTTBL
Processor: Intel(R) Core(TM) i5 CPU M 430 @ 2.27GHz (4 CPUs), ~2.3GHz
Memory: 4096MB RAM
Available OS Memory: 3764MB RAM
Page File: 2773MB used, 4753MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) Graphics Media Accelerator HD
Manufacturer: Intel Corporation
Chip type: Intel(R) Graphics Media Accelerator HD (Core i5)
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_033E1025&REV_12
Display Memory: 1754 MB
Dedicated Memory: 128 MB
Shared Memory: 1626 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: AUO20EC
Native Mode: 1366 x 768(p) (60.006Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Driver File Version: 8.15.0010.1995 (English)
Driver Version: 8.15.10.1995
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 11/6/2009 19:52:46, 5956608 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B78E66-4306-11CF-5E74-3423B2C2C535}
Vendor ID: 0x8086
Device ID: 0x0046
SubSys ID: 0x033E1025
Revision ID: 0x0012
Driver Strong Name: oem9.inf:Intel.Mfg.NTamd64:iILKM0:8.15.10.1995ci\ven_8086&dev_0046
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

[Tech JohnT]

First thing I would try is update the drivers for the intel HD chipset , just done a quick check and latest is 31/08/2010.

[soundcabinet]

While correcting another problem with Win 7, the following corrected the problem of Civ V not starting. Needless to say, the usual warnings associated with messing around with the registry apply:

Solution:


1. Open the Registry editor. To do so, Click Start, type regedit in the Start Search box, and then click regedit.exe in the Programs list.In the User Account Control dialog box, click Continue.



2. Navigate to the following registry keys HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\Cur rentVersion\Explorer\User Shell Folders



3. The correct and default value for AppData should be %USERPROFILE%\AppData\Roaming. To change the value, double click on Appdata, then change the string in the value data field.





4. Close the Registry editor, reboot and try again



5. If the problem persists, repeat the steps 2 through 4 with the following registry keys:

· HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Explorer\User Shell Folders\

· HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Curr entVersion\Explorer\User Shell Folders\




A good clue that this will likely fix the problem is if you are getting error messages with Windows Update. (Control Panel > Windows Update). Civ V is now running like a charm Good luck.

[QuantumTarantino]

While correcting another problem with Win 7, the following corrected the problem of Civ V not starting. Needless to say, the usual warnings associated with messing around with the registry apply:

Solution:


1. Open the Registry editor. To do so, Click Start, type regedit in the Start Search box, and then click regedit.exe in the Programs list.In the User Account Control dialog box, click Continue.



2. Navigate to the following registry keys HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\Cur rentVersion\Explorer\User Shell Folders



3. The correct and default value for AppData should be %USERPROFILE%\AppData\Roaming. To change the value, double click on Appdata, then change the string in the value data field.





4. Close the Registry editor, reboot and try again



5. If the problem persists, repeat the steps 2 through 4 with the following registry keys:

· HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Explorer\User Shell Folders\

· HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Curr entVersion\Explorer\User Shell Folders\




A good clue that this will likely fix the problem is if you are getting error messages with Windows Update. (Control Panel > Windows Update). Civ V is now running like a charm Good luck.

Thank you for this, this might be the missing piece of the puzzle for users whose civ5 folder isnt being created

[Gedwyn]

Didn't work for me unfortunately....

Click on civ 5, direct x launcher pops, pick 10/11 or 9 option doesn't matter. Machine thinks about it for about 3 seconds, and then nothing happens.

Watching my task manager, the civ process starts, grabs anywhere from 7 to 67 megs of ram, then promptly disappears.

And no, nothing showing up at all in my documents/my games folder for civ 5.

Have re-installed from the disc, have re-installed via steam. Re-installed directx and c++ redistributable. Updated vid drivers.

Hopefully you guys will figure it out soon.

[QuantumTarantino]

Gedwyn, there isnt anything for 2K/Firaxis to figure out on this one.

If you post a Hijack This log, ill help if i can.

[daveouch]

Hello there

I have a similar problem which I suspect is due to not having a decent enough graphics card. I get the option to launch in DX10 / DX11, but when I click it it does nothing. Nada, zip, zero. I haven't got it installed to C:/ - long story but I only have a 30G C:/ and there's not much room there. Here are my DXDIAG whatsits, could someone please help?

I'm going to mooch around on here and see if I can find a solution in the meantime.

------------------
System Information
------------------
Time of this report: 10/18/2010, 18:43:28
Machine name: DAVID-PC
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 01/09/07 20:09:02 Ver: 08.00.12
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 6000+ (2 CPUs), ~3.0GHz
Memory: 4096MB RAM
Available OS Memory: 4096MB RAM
Page File: 1367MB used, 6821MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Radeon X1950 Series (Microsoft Corporation - WDDM)
Manufacturer: ATI Technologies Inc.
Chip type:
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_7280&SUBSYS_E190174B&REV_9A
Display Memory: 2301 MB
Dedicated Memory: 510 MB
Shared Memory: 1791 MB
Current Mode: 1440 x 900 (32 bit) (75Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: PLE1900WS
Monitor Id: IVM4830
Native Mode: 1440 x 900(p) (59.887Hz)
Output Type: HD15
Driver Name: atiumdag,atiumdva,atiumd64.dll,atiumd6a.cap,atitmm 64
Driver File Version: 8.14.0010.0630 (English)
Driver Version: 8.56.1.15
DDI Version: 9Ex
Driver Model: WDDM 1.0
Driver Attributes: Final Retail
Driver Date/Size: 7/14/2009 02:40:03, 4030976 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-31C0-11CF-8D76-9AC13BC2C535}
Vendor ID: 0x1002
Device ID: 0x7280
SubSys ID: 0xE190174B
Revision ID: 0x009A
Driver Strong Name: atiilhag.inf:ATI.Mfg.NTamd64...1:ati2mtag_R580:8.5 6.1.15ci\ven_1002&dev_7280
Rank Of Driver: 00F42001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Speakers (High Definition Audio Device)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_11D4&DEV_1988&SUBSYS_104381E1& REV_1004
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7600.16385 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 7/14/2009 01:07:00, 350208 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Digital Audio (S/PDIF) (High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_11D4&DEV_1988&SUBSYS_104381E1& REV_1004
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7600.16385 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 7/14/2009 01:07:00, 350208 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Microphone (High Definition Audio Device)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: HdAudio.sys
Driver Version: 6.01.7600.16385 (English)
Driver Attributes: Final Retail
Date and Size: 7/14/2009 01:07:00, 350208 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

Description: Line In (High Definition Audio Device)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: HdAudio.sys
Driver Version: 6.01.7600.16385 (English)
Driver Attributes: Final Retail
Date and Size: 7/14/2009 01:07:00, 350208 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

Description: Line In (High Definition Audio Device)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: HdAudio.sys
Driver Version: 6.01.7600.16385 (English)
Driver Attributes: Final Retail
Date and Size: 7/14/2009 01:07:00, 350208 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

[daveouch]

OK, so I've freed up some C:/ space and re-installed the game there and still can't play it with DX10 / 11. I can play DX9, but the graphics are all torn and horrible. This sucks, I've emailed 2K and they told me to email take2 support who have told me they will get back to me within 72 hours .

This really sucks, all I want to do is play the game I've paid for. If my hardware can't do the DX10 / 11 stuff then the least I should be able to do is play it in DX9 without crappy torn up graphics?

/grumpsville

[QuantumTarantino]

1 minute to install, that was quick hehe.

Ok, first things first, can you go into My Documents, then into My Games, and make sure there is a Civ 5 Folder there please.

Also, i know that ATI/AMD has stopped driver support for this card, but if you can find a more recent driver, please update it.

Edit 2 - dont rely on support for this one, the card is officially unsupported, and thats likely the official responce youll get

[daveouch]

Hi - I wish it was 1 min, I moved these 2 posts from another thread as I realised this one was more appropriate for my problem.

I can confirm that there is a Civ 5 folder in My Games. Would you believe that I reinstalled my OS over the weekend to try and resolve the issue?

[QuantumTarantino]

I would good to know the OS is clean and happy

Was there a newer driver for that card?

[daveouch]

Not that I could see. I'm staring down the barrel of a new card purchase aren't I?

[QuantumTarantino]

You might be, ill post what i bought (for $40 bucks CDN) when i get home if youd like.

Sorry to be so quick, bit busy tonight

[daveouch]

thank you. been looking to upgrade my bits and bobs for a while now - maybe it's time tae bite the bullet.

[spear_ltm]

1 minute to install, that was quick hehe.

Ok, first things first, can you go into My Documents, then into My Games, and make sure there is a Civ 5 Folder there please.

I have no folder. I have tried the registy bits above. What can I do?

[QuantumTarantino]

I have no folder. I have tried the registy bits above. What can I do?

Post a hijack this log please

[QuantumTarantino]

thank you. been looking to upgrade my bits and bobs for a while now - maybe it's time tae bite the bullet.

Sorry for losing this thread, but this one is the one i have

http://www.bestbuy.com/site/Sapphire...&skuId=9972065

[daveouch]

Cool, so if I were to go for this one I'll be golden then?

[Satoru]

Didn't work for me unfortunately....

Click on civ 5, direct x launcher pops, pick 10/11 or 9 option doesn't matter. Machine thinks about it for about 3 seconds, and then nothing happens.

Watching my task manager, the civ process starts, grabs anywhere from 7 to 67 megs of ram, then promptly disappears.

And no, nothing showing up at all in my documents/my games folder for civ 5.

Have re-installed from the disc, have re-installed via steam. Re-installed directx and c++ redistributable. Updated vid drivers.

Hopefully you guys will figure it out soon.

I've seen this issue but only running on Windows XP with an Intel video card chipset. Intel video cards work a lot better in Vista/Win7.

[binnie23]

I've seen this issue but only running on Windows XP with an Intel video card chipset. Intel video cards work a lot better in Vista/Win7.

Sweet, so what's the fix? I've tried everything listed and still a no go. Running XP with Intel vid chips....

[QuantumTarantino]

if you start a thread, instead of ressurecting an old one, we can help you, we will need dxdiag