I returned my copy of the game.
I would just like you to know that you are losing customers as they are losing their patience with the abysmal levels of support and information offered. I feel I have been patient in allowing the staff to try and correct my impression, however I've grown tired of waiting for something, anything, to happen and I'm left with a feeling that I've been lied to and cheated out of my money for this product.
Needless to say really, I will not be recommending anyone to purchase this game in its current state.
I'm assuming you will fix some of the major issues with the game eventually. Hopefully by the time I pick up a copy from the 3 for $10 bin, things will be different. I love the Civ series and this game has real potential, I just wish it wasn't rushed to be sold before completion.
Best of luck to you all; devs, mods and players alike.