Windows 7 launch problem

**peju.peju** · 09-29-2010

When starting Civ 5 I get the two following events

Faulting application name: CivilizationV_DX11.exe, version: 1.0.0.20, time stamp: 0x4c9c6592
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x715d0000
Faulting process id: 0xf90
Faulting application start time: 0x01cb600cac7482f0
Faulting application path: c:\program files (x86)\steam\steamapps\common\sid meier's civilization v\CivilizationV_DX11.exe
Faulting module path: unknown
Report Id: eff23860-cbff-11df-99d3-0019b916feab

Faulting application name: Launcher.exe_Sid Meier's Civilization V, version: 1.0.0.1, time stamp: 0x4c92ac9c
Faulting module name: steamclient.dll_unloaded, version: 0.0.0.0, time stamp: 0x4c928000
Exception code: 0xc0000005
Fault offset: 0x3826d8eb
Faulting process id: 0x744
Faulting application start time: 0x01cb600ca5627008
Faulting application path: c:\program files (x86)\steam\steamapps\common\sid meier's civilization v\Launcher.exe
Faulting module path: steamclient.dll
Report Id: eae7b548-cbff-11df-99d3-0019b916feab

There is no possible way to get it started, either as DivX9 or 10/11. I have tried to follow this advice
below to no effect at all :-(

>If you are running Windows 7, the users files for the game may not have been created due to a conflict with My Documents.
>Rename it to simply Documents and then try launching the game again.

Any suggestions?

My DxDiag

------------------
System Information
------------------
Time of this report: 9/29/2010, 21:37:15
Machine name: PETER-PC
Operating System: Windows 7 Professional 64-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
Language: Danish (Regional Setting: Danish)
System Manufacturer: Dell Inc.
System Model: Dell XPS710
BIOS: Phoenix ROM BIOS PLUS Version 1.10 1.1.0
Processor: Intel(R) Core(TM)2 CPU 6400 @ 2.13GHz (2 CPUs), ~2.1GHz
Memory: 4096MB RAM
Available OS Memory: 2814MB RAM
Page File: 2437MB used, 3187MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 295
Manufacturer: NVIDIA
Chip type: GeForce GTX 295
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_05E0&SUBSYS_40241682&REV_A1
Display Memory: 2032 MB
Dedicated Memory: 881 MB
Shared Memory: 1150 MB
Current Mode: 1680 x 1050 (32 bit) (60Hz)
Monitor Name: Dell 2007WFP (Digital)
Monitor Model: DELL 2007WFP
Monitor Id: DELA019
Native Mode: 1680 x 1050(p) (59.883Hz)
Output Type: DVI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,n vwgf2um,nvwgf2um
Driver File Version: 8.17.0012.5896 (English)
Driver Version: 8.17.12.5896
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 7/10/2010 05:38:00, 12471400 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-46A0-11CF-3A62-28601FC2C535}
Vendor ID: 0x10DE
Device ID: 0x05E0
SubSys ID: 0x40241682
Revision ID: 0x00A1
Driver Strong Name: oem9.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section00 3:8.17.12.5896

ci\ven_10de&dev_05e0
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C

**Tech Ian** · 09-29-2010

Originally Posted by peju.peju

Faulting module path: steamclient.dll

Personally have never seen that with this game before now, so it might be a good idea to reinstall Steam.

You can back-up the game data by moving the 'steamapps' folder, but it may be a good idea to reinstall Civ 5 after installing Steam.

Hope this helps, let me know

**QuantumTarantino** · 09-29-2010

You didnt by chance, run the "crack" that people have been suggesting, did you?

**peju.peju** · 09-29-2010

I just reinstalled steam from scratch, same problem according to the event log.

And no, I did not try any cracks, the game came directly from a DVD I bougth at Amazon UK.

Civ IV run fine on the same machine + a ton of other games no problem.

**QuantumTarantino** · 09-29-2010

Very Very Very odd.
ill see if i can find other people whose STEAM is crashing

**peju.peju** · 09-29-2010

for helping out :-)

**peju.peju** · 09-30-2010

I am better off playing Patrician or Victoria 2 (when it is patched). A fix for this particular problem is long in coming I gather.

**mattti** · 10-16-2010

Hey,

I have the same crash. Same symptoms, same event in the log.
I hope a patch will fix this...

Event log:

Code:

Name der fehlerhaften Anwendung: CivilizationV_DX11.exe, Version: 1.0.0.20, Zeitstempel: 0x4ca37045
Name des fehlerhaften Moduls: unknown, Version: 0.0.0.0, Zeitstempel: 0x00000000
Ausnahmecode: 0xc0000005
Fehleroffset: 0x715d0000
ID des fehlerhaften Prozesses: 0x13c4
Startzeit der fehlerhaften Anwendung: 0x01cb6ddb61f8450a
Pfad der fehlerhaften Anwendung: c:\program files (x86)\steam\steamapps\common\sid meier's civilization v\CivilizationV_DX11.exe
Pfad des fehlerhaften Moduls: unknown
Berichtskennung: a0d2ff4a-d9ce-11df-a4c4-ac961242cd21

DxDiag:

Code:

------------------
System Information
------------------
Time of this report: 10/17/2010, 11:20:37
       Machine name: TRIP
   Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
           Language: German (Regional Setting: German)
System Manufacturer: Alienware
       System Model: M15x
               BIOS: Ver A03 1.00
          Processor: Intel(R) Core(TM) i7 CPU       Q 720  @ 1.60GHz (8 CPUs), ~1.6GHz
             Memory: 4096MB RAM
Available OS Memory: 4084MB RAM
          Page File: 2577MB used, 5589MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: 96 DPI (100 percent)
 System DPI Setting: 120 DPI (125 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7600.16385 64bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: NVIDIA GeForce GTX 260M 
       Manufacturer: NVIDIA
          Chip type: GeForce GTX 260M
           DAC type: Integrated RAMDAC
         Device Key: Enum\PCI\VEN_10DE&DEV_0618&SUBSYS_02A21028&REV_A2
     Display Memory: 2791 MB
   Dedicated Memory: 1005 MB
      Shared Memory: 1786 MB
       Current Mode: 1920 x 1080 (32 bit) (59Hz)
       Monitor Name: PnP-Monitor (Standard)
      Monitor Model: unknown
         Monitor Id: LGD020B
        Native Mode: 1920 x 1080(p) (59.934Hz)
        Output Type: Internal
        Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 8.17.0012.5896 (English)
     Driver Version: 8.17.12.5896
        DDI Version: 10
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 7/10/2010 00:38:00, 12471400 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp: 
  Device Identifier: {D7B71E3E-4558-11CF-9064-AE221CC2C535}
          Vendor ID: 0x10DE
          Device ID: 0x0618
          SubSys ID: 0x02A21028
        Revision ID: 0x00A2
 Driver Strong Name: oem219.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section014:8.17.12.5896:pci\ven_10de&dev_0618&subsys_02a21028
     Rank Of Driver: 00E60001
        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C

**mattti** · 10-16-2010

@peju: Do you have per chance ThreatFire on your system? After uninstalling it (deactivating or killing the process is not enough) Civ finally (after hours of looking) started on my machine.

Good luck!

**QuantumTarantino** · 10-16-2010

Threatfire, and in fact, all PCTOOLS programs are causing it, and apparantly, STILL causing it

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