Civilization 5 Freezes Upon Loading

[DRender19]

I downloaded Civ 5 through Steam and upon installation was only able to play with the Directx 9 option and it stopped responding during the main menu. After setting up administrator privileges for Steam and Civilization launcher, running Windows Update, verifying graphics drivers, reinstalling Directx files, and Verifying game cache through Steam (basically every thing I could think of) I was able to run Civ with the DirectX 10/11 Option and even able to start a game.
After I set up a game single player, It went to the Map Loading with the background of the country you play as, I clicked "Begin your Journey" and it show the map and my people and the game freezes. I have to End Task in Task Manager to get out of it.
I've done everything I can think of and updated everything on my computer and reinstalled twice. At my wit's end.
Ill post my DxDiag and sorry about the Wall'o'text.



------------------
System Information
------------------
Time of this report: 9/28/2010, 21:19:52
Machine name: DEREKRENDER-PC
Operating System: Windows 7 Professional 64-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: GA-770TA-UD3
BIOS: Award Modular BIOS v6.00PG
Processor: AMD Phenom(tm) II X4 955 Processor (4 CPUs), ~3.2GHz
Memory: 4096MB RAM
Available OS Memory: 4094MB RAM
Page File: 1877MB used, 6309MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce 9800 GT
Manufacturer: NVIDIA
Chip type: GeForce 9800 GT
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0614&SUBSYS_829D1043&REV_A2
Display Memory: 2286 MB
Dedicated Memory: 495 MB
Shared Memory: 1791 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: LG TV
Monitor Id: GSM0002
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HD15
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,n vwgf2um,nvwgf2um
Driver File Version: 8.17.0012.5896 (English)
Driver Version: 8.17.12.5896
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 7/9/2010 17:38:00, 12471400 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-4554-11CF-FB64-91A21CC2C535}
Vendor ID: 0x10DE
Device ID: 0x0614
SubSys ID: 0x829D1043
Revision ID: 0x00A2
Driver Strong Name: oem9.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section00 3:8.17.12.5896ci\ven_10de&dev_0614
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C


Also, is this game a memory hog or what?

[QuantumTarantino]

Can you try running in windowed mode?

[DRender19]

Been Tried. Currently on phone with 2k Support. Good Luck to me eh?

[QuantumTarantino]

Yes

When youre done, if you need more help, post back here

[GangusKahn]

Been Tried. Currently on phone with 2k Support. Good Luck to me eh?

Please post what they recommended. Im having the exact same problem.

Thank you!

[DRender19]

I just got off the phone, he said he would email me in the next 10-15 min with something to get more information. This normal?

Also where is 2k located? England?

[DRender19]

So, Tech Support emailed me wanting my DXDiag and my MSinfo....I sent it back to him 25 minutes ago. Sweet deal,
Sit on hold on the phone for an hour for an abruptly ending phone call telling me to check my email...only to wait some more for an email back...thanks guys.

[nathanklatt]

Please post what they recommended. Im having the exact same problem.

Thank you!

Me too.

[DRender19]

:bump:

Still waiting for email from tech support after supplying them my info.
Not happy.
I've had issues with games through Steam.
But this is awful.

[nathanklatt]

:bump:

Still waiting for email from tech support after supplying them my info.
Not happy.
I've had issues with games through Steam.
But this is awful.

Agreed.....

[Tech JohnT]

Can not see what sound card drivers you have installed, I would try updating these 13/08/2010.
http://www.giga-byte.com/products/pr...72&dl=1#driver
In the video options what settings are using.

[DRender19]

Updated to the Realtek Audio Driver from gigabyte, no change,
thanks for the effort though.

[nathanklatt]

Are the tech guys still working on it? Havn't seen any word for almost 24 hours!

[headhuntersix]

Me too.

Me, too...

After I set up a game single player, It went to the Map Loading with the background of the country you play as, I clicked "Begin your Journey" and it show the map and my people and the game freezes. I have to End Task in Task Manager to get out of it.

...is a perfect description of when/where I freeze. Of course, I got deep into two marathon games before this happened. The first one was not game-related, I left the computer on overnight, and the computer rebooted itself, as it sometimes does when I don't shut it down for a while. The second one was definitely after the patch, and since the second one, it's been the "begin your journey" point, just as described.

[Tech JohnT]

DRender19

In the Video options for the game can you change the Leader Scene Quality to minimum and then try the game.

[DRender19]

Sorry about not posting. I was told by their tech support that nothing looked wrong with my DXdiag and MsInfo I emailed to them and that they would have to send it to their "Level 2 Tech Support" which also takes 24-48 hours to respond.
Tonight is 48 hours so if I don't get a reply soon, I'll probably call.

I tried the Leader Scene Quality, no luck. Thank you though.