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Thread: Official outstanding issues - post here, it's what I read!

  1. #481
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    Quote Originally Posted by cardboardvalise View Post
    .... also, as a child born in the US of UK immigrant parents, I salute you. If i could move back to my family's old home in Hull, well... can't be as bad as the states!
    It's not that bad, but it's getting there, if I had my way I'd be living on Vanuatu learning to like sea food

    Anyways back on topic, they say no news is good news, except where this company is involved I guess.

    I wonder how long before any news is forthcoming, or else it was merely a theoretical exercise ?

    Well Liz .... speak to your community ?

  2. #482
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    Quote Originally Posted by 2K Elizabeth View Post

    This is why sometimes more details are not better, I think.
    I don't believe that is the appropriate way to respond when all we are hoping for is verification on their part that our voices were heard and being taken into consideration. For all we know, these letters could have been left on the conference table. At the very least, it would be nice to know how seriously our complaints were taken, or whether or not this was just a rouse to give the impression that the community hasn't been abandoned utterly. Specifics aren't required, but rather the general tone and attitude in which our complaints were received.

  3. #483
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    Quote Originally Posted by Kalysm View Post
    I don't believe that is the appropriate way to respond when all we are hoping for is verification on their part that our voices were heard and being taken into consideration. For all we know, these letters could have been left on the conference table. At the very least, it would be nice to know how seriously our complaints were taken, or whether or not this was just a rouse to give the impression that the community hasn't been abandoned utterly. Specifics aren't required, but rather the general tone and attitude in which our complaints were received.
    Your complaints were taken very seriously - I had a meeting specifically to talk about them. You guys haven't been abandoned - I'm here, as well as two full time 2K Community Managers. The tone was serious.

  4. #484
    I'm not expecting any real useful answers since your "answers" to customers' questions have been vague, with no details, just "timing" and "technical" reasons which have never been explained. That is not being honest, yet you claimed you are honest. (Riiiiight.)

    What the hell. I'll ask the questions. What happened at the meeting? What was discussed? What are the useful and detailed answers to the questions SpottedPatter, Relight, and others asked?

  5. #485
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    I've been trying to figure out the best way to post this information, and I've re-written this post 3 times in 3 different ways.

    It's the ambiguity of "technical and timing issues" that has been bothering me. Which is why many of us have been asking for more details, and I posted those specific questions. But some further discussion:

    First of all, what does "timing issues" even mean?

    That's a huge conversation and I'm not even going to get into that half of the discussion, simply because it's so ambiguous and I'm not going to post unfounded speculation.

    Secondly, I wanted to speak to the "technical" side of things.

    There's no way that 2K is not capable of quickly solving anything technical related. There's just no excuse for the abysmal (lack of) support that 2K has given BioShock 2.

    First let's look at the overall approach of 2K getting things done and issuing patches, and any potential objections.

    2K has already issued patches of significant size, so 2K is fully capable of issuing patches that finally fix the things we've been asking them to fix.

    As other fans have posted specific examples of before, other companies issue patches quickly. You can't say "don't compare us to other companies" because 2K is a major game company. You can't blame GFWL on the PC side in terms of patch delivery, because all that GFWL does is deliver the patch. Users have downloaded the patches from third party sites hosting the patches and have had no problem. If it's a certification issue, then obviously I can't speak to that, but if that's the case, then you should tell us exactly what's up.

    And you can't blame it on the engine, because other games use Unreal engine as well.

    These excuses that we've heard before - "we're different than other companies" and "our game is different from other games" and "don't compare" - are not valid excuses in any way.

    You're in the games industry. You're basically a major publisher. In *everything* that you do, you should expect to be compared to other publishers and held to similar standards by fans, media, your shareholders, etc.

    So with all of that preamble out of the way - yes, we're only now getting to the good stuff! - we go on to the actual technical aspects of the game itself.

    Let's take one particular issue of contention - the way that the Rapture Metro maps were handled.

    Now granted, I'm not aware of everything that's happening technically, but for my own curiosity and satisfaction, I spent over an hour last night looking at BioShock 2 Multiplayer's actual code, in order to familiarize myself with a *significant* amount of the *relevant* technical material.

    I can tell you that it would obviously take a bit of work to implement some kind of option to only play on Rapture Metro maps - it would likely have to be done by creating new game modes, as I'm pretty sure 2K Elizabeth herself informed us IIRC - but I can also tell you that it wouldn't be hard.

    As someone else pointed out, the Multiplayer was developed by DE. Now if 2K was looking at this themselves, and they couldn't figure it out (which I honestly can't imagine) and they didn't want to pay DE, so they decided they wouldn't be able to do this for technical reasons... well then, that's just silly.

    If I can look at the code and understand it, then... I'm just scratching my head why, when immediately faced with player complaints on this and many other aspects of BioShock 2, 2K has seemed consistently *unwilling* to properly fix the issues that fans are most concerned with.

    Don't make me spend the time to write out exactly, with excerpts of BioShock 2 game code, how to fix the vending machine voices, add Rapture Metro map game modes, etc.

  6. #486
    Quote Originally Posted by Relight View Post
    I've been trying to figure out the best way to post this information, and I've re-written this post 3 times in 3 different ways.

    It's the ambiguity of "technical and timing issues" that has been bothering me. Which is why many of us have been asking for more details, and I posted those specific questions. But some further discussion:

    First of all, what does "timing issues" even mean?

    That's a huge conversation and I'm not even going to get into that half of the discussion, simply because it's so ambiguous and I'm not going to post unfounded speculation.

    Secondly, I wanted to speak to the "technical" side of things.

    There's no way that 2K is not capable of quickly solving anything technical related. There's just no excuse for the abysmal (lack of) support that 2K has given BioShock 2.

    First let's look at the overall approach of 2K getting things done and issuing patches, and any potential objections.

    2K has already issued patches of significant size, so 2K is fully capable of issuing patches that finally fix the things we've been asking them to fix.

    As other fans have posted specific examples of before, other companies issue patches quickly. You can't say "don't compare us to other companies" because 2K is a major game company. You can't blame GFWL on the PC side in terms of patch delivery, because all that GFWL does is deliver the patch. Users have downloaded the patches from third party sites hosting the patches and have had no problem. If it's a certification issue, then obviously I can't speak to that, but if that's the case, then you should tell us exactly what's up.

    And you can't blame it on the engine, because other games use Unreal engine as well.

    These excuses that we've heard before - "we're different than other companies" and "our game is different from other games" and "don't compare" - are not valid excuses in any way.

    You're in the games industry. You're basically a major publisher. In *everything* that you do, you should expect to be compared to other publishers and held to similar standards by fans, media, your shareholders, etc.

    So with all of that preamble out of the way - yes, we're only now getting to the good stuff! - we go on to the actual technical aspects of the game itself.

    Let's take one particular issue of contention - the way that the Rapture Metro maps were handled.

    Now granted, I'm not aware of everything that's happening technically, but for my own curiosity and satisfaction, I spent over an hour last night looking at BioShock 2 Multiplayer's actual code, in order to familiarize myself with a *significant* amount of the *relevant* technical material.

    I can tell you that it would obviously take a bit of work to implement some kind of option to only play on Rapture Metro maps - it would likely have to be done by creating new game modes, as I'm pretty sure 2K Elizabeth herself informed us IIRC - but I can also tell you that it wouldn't be hard.

    As someone else pointed out, the Multiplayer was developed by DE. Now if 2K was looking at this themselves, and they couldn't figure it out (which I honestly can't imagine) and they didn't want to pay DE, so they decided they wouldn't be able to do this for technical reasons... well then, that's just silly.

    If I can look at the code and understand it, then... I'm just scratching my head why, when immediately faced with player complaints on this and many other aspects of BioShock 2, 2K has seemed consistently *unwilling* to properly fix the issues that fans are most concerned with.

    Don't make me spend the time to write out exactly, with excerpts of BioShock 2 game code, how to fix the vending machine voices, add Rapture Metro map game modes, etc.
    Man, if Liz does not answer you clearly then it shows who she really is.
    By the way liz you seem to not want to answer my questions when ever you decide to look at this thread so im going to ask again

    Can we get our 10 dollras back that we spent on the maps that we cant use online? I want to buy Limbo I'm sure i'll play that game more than the "new" maps

    I cant imagine buying a car and not being able to drive it outside of your parking lot. This is what 2k did to us, please give us our money back

  7. #487
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    This whole thing is getting ridiculous.

    Liz, when people spend money on a product, they want the product to work. That's it.

    Unlike apparently everyone else here, I don't personally care to read the minutes of any meetings you may have had with anyone at 2k. I am completely uninterested in the intricacies of what factored into any of 2k's decisions in this whole fix/don't fix process. I resent the fact that I have nearly 200 posts on this forum.

    All I ever cared about was getting the product I paid money for fixed. I shouldn't have to be involved in any community to get a working product.

    The bottom line, insofar as any consumer is or should be concerned, is this: some buggy/broken aspects of the game were falsely advertised before the game evn came out, 2k Marin has acknowledged these and various other issues, 2k Marin has explicitly stated their intent to fix a number of these issues, and finally 2k Marin has failed to fix them.

    That is completely unacceptable to me. There is absolutely no answer that would satisfy me as to why I paid $50 for a product that fails to work as advertised. Any and all explanations at this point just perpetuate the run-around we've been given for the last eight months.

    And really when it comes down to it, it is only that last issue that matters. I don't want analyses. I want a working product. A fix or a refund, nothing else is acceptable. No answers and no explanations will change the reality of me spending $50 on a game that does not do what it was advertised to do.

    I don't even want a response to this. I'm tired of being placated. The present situation is unacceptable and no amount of communication will amend that.

    Also, the reason people are suggesting that this announcement be posted on the Cult of Rapture site is, as you know, because not every BioShock 2 owner or potential owner reads these forums. Probably a small percentage do. No doubt that is what 2k is banking on. But the ethical thing to do would be to advertise actual correct information to potential consumers. I don't go visiting the tech support forums of games I'm thinking of purchasing and I don't think many other people do either. Most likely, someone googling BioShock 2 is going to come across the Cult of Rapture site before anything else. And right now that site suggests that widescreen aspect ratios have HUDs and menus that look correct and that patches are coming. These pieces of information are false. The right thing to do would be to, at the very least, copy and paste your forum post and publish it on the site.

  8. #488
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    Quote Originally Posted by 2K Elizabeth View Post
    Your complaints were taken very seriously - I had a meeting specifically to talk about them. You guys haven't been abandoned - I'm here, as well as two full time 2K Community Managers. The tone was serious.
    so what came of this meeting? are you allowed to give us the technical details we have asked for? is anything going to be done to address those that feel they have be lied to and cheated? how do we know the same think wouldn't happen again to the pc versions of duke nukem forever and x-com?

  9. #489
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    Quote Originally Posted by tleloc View Post
    Man, if Liz does not answer you clearly then it shows who she really is.
    By the way liz you seem to not want to answer my questions when ever you decide to look at this thread so im going to ask again

    Can we get our 10 dollras back that we spent on the maps that we cant use online? I want to buy Limbo I'm sure i'll play that game more than the "new" maps

    I cant imagine buying a car and not being able to drive it outside of your parking lot. This is what 2k did to us, please give us our money back
    Not being able to answer these questions now as clearly as you like I hope doesn't reflect anything about me - it reflects that I don't have the answers. That's what's going on. You guys asked these questions over the weekend - you don't have to repeat them - I'm already working on getting you more details (and I don't have any timeline and I'm not going to make any promises, but I'm working on it.)

    Refunds fall under the same policy as with all our games and content - if you want to talk me about that, feel free to email or PM me so I can talk about your specific case.

  10. #490
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    Your PC customers have literally been hearing "I'm working on it" and "we're working on it" for 8 months, only to be let down time and time again. You know it to be true.

  11. #491
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    Quote Originally Posted by 2K Elizabeth View Post
    Not being able to answer these questions now as clearly as you like I hope doesn't reflect anything about me - it reflects that I don't have the answers. That's what's going on. You guys asked these questions over the weekend - you don't have to repeat them - I'm already working on getting you more details (and I don't have any timeline and I'm not going to make any promises, but I'm working on it.)

    Refunds fall under the same policy as with all our games and content - if you want to talk me about that, feel free to email or PM me so I can talk about your specific case.
    Liz - concrete answers are required as soon as is humanly possible and then an official update here and on CoR - please do not dissappoint us further, thank you.

    (No more repeating the past 8 months)

  12. #492
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    Quote Originally Posted by SpottedPattern View Post
    Liz - concrete answers are required as soon as is humanly possible and then an official update here and on CoR - please do not dissappoint us further, thank you.

    (No more repeating the past 8 months)
    I'm not promising any more concrete answers of any sort - the update I made on Friday should be deemed final, so please don't expect something definite.

    I just want to make sure no one is misinterpreting anything - that can happen with a busy thread.

  13. #493
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    Quote Originally Posted by 2K Elizabeth View Post
    I'm not promising any more concrete answers of any sort - the update I made on Friday should be deemed final, so please don't expect something definite.

    I just want to make sure no one is misinterpreting anything - that can happen with a busy thread.
    so i the customer who paid full price when bs2 was released, who trusted 2k then they said that the problems will be fixed and the dlc is on it's way, is not worth being given any concrete answers.

    would you please stop the PR talk and give as the details we are entitled to
    Last edited by dunre646; 10-14-2010 at 03:42 AM.

  14. #494
    My guess: fans are screwed. No refunds; no big patch with fixes; no dlc; more "working on it" public-relations-blah-blah. 2K has had plenty of time to decide what to do about the situation and have a plan on how to make it up to the fans. Instead it's been vague answers from 2K and no actual detailed info.

    Fine. There are people I know, who have people they know, etc., who are telling people not to buy any more games published by 2K Games. Sure, they might not stop all that many, but each sale they stop is one less person getting ripped off by 2K. Also, 2KElizabeth, you should check out the newssites for gaming where this story has been posted. The replies by people have been overwhelmingly negative about 2K Games and their handling of this situation. Too bad that it's very unlikely that anything will change around here.

  15. #495
    Quote Originally Posted by 2K Elizabeth View Post
    Not being able to answer these questions now as clearly as you like I hope doesn't reflect anything about me - it reflects that I don't have the answers. That's what's going on. You guys asked these questions over the weekend - you don't have to repeat them - I'm already working on getting you more details (and I don't have any timeline and I'm not going to make any promises, but I'm working on it.)

    Refunds fall under the same policy as with all our games and content - if you want to talk me about that, feel free to email or PM me so I can talk about your specific case.
    making it harder for customers who feel rejected and scorned to get any sort of refund or trade-in just makes 2k look like bigger and bigger jackasses caring less and less about the customers, throwing up more and more stumbling blocks in our way.

    How about telling us this, can we trade in bioshock 2 for a voucher for Bioshock infinite pre=order?

    Quote Originally Posted by 2K Elizabeth View Post
    I'm not promising any more concrete answers of any sort - the update I made on Friday should be deemed final, so please don't expect something definite.

    I just want to make sure no one is misinterpreting anything - that can happen with a busy thread.
    what was the point of the big meeting where you met with the suits and told em all that we're so angry we're wouldn't cross the street to buy a 2K game if it came with a free bar of gold, if nothing changes?

    man, talk about leading us on and getting our hopes up. if nothing was gonna change then telling us about the meeting at all was just getting our hopes up for nothing. thanks for nothing.

    Quote Originally Posted by 2K Elizabeth View Post
    Not being able to answer these questions now as clearly as you like I hope doesn't reflect anything about me -
    well, sadly, it does.
    Last edited by 2K David; 10-14-2010 at 05:58 AM. Reason: Self-reply

  16. #496
    The following is not meant as humor.

    http://s748.photobucket.com/albums/x...m.jpg&newest=1

    That describes my feelings toward 2K Games.

  17. #497
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    Quote Originally Posted by Dragonknight View Post
    The following is not meant as humor.

    http://s748.photobucket.com/albums/x...m.jpg&newest=1

    That describes my feelings toward 2K Games.
    I was thinking something more like this:

    http://i116.photobucket.com/albums/o...Facepalm-1.jpg

  18. #498
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    I'd love to see the minutes for that meeting, bullet points are cool.

  19. #499
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    Ah... i love it how its "so hard" to code for a pc game when in the first place, THE GAME IS DEVELOPED ON THE PC! every console game has to come from some more sophisticated piece of hardware and thats the PC. Saying "its too hard to implement this feature" or "its too hard to repair this exploit" is really unfeasible in itself because if the game is built around a PC platform then made for 1 type of each component in the console, then it should be fairly easy to go back and at least fix what was originally created.

    That being said, im not ruling out customer feedback for fixing unknown issues with future patches, but that what is being ignored here. not the DLC that wont come out, but for the people who have the random crashes with other kinds of hardware should be heard and fixed. The DLC is outrageous too and frankly that should also be somewhat free if we are spending the costly amounts towards hardware to decently run these games that are created. But to not put quality and hard work (which this is about the 2,000,000,000th time this is being said) into a sequal that relates to a game where the issues in the first were fixed, but re-occur in the sequal? thats just ignorance.

    No hate, just stating facts. Please do not take this as an insulting post 2K. I am talking to the gaming industry in general.

    Something to "tie over" the people who are anxiously waiting for the "not to be a major outcome" (as stated by Liz) response from Liz.
    Last edited by MDA400; 10-14-2010 at 08:47 AM.

  20. #500
    Quote Originally Posted by MDA400 View Post
    Ah... i love it how its "so hard" to code for a pc game when in the first place, THE GAME IS DEVELOPED ON THE PC! every console game has to come from some more sophisticated piece of hardware and thats the PC. Saying "its too hard to implement this feature" or "its too hard to repair this exploit" is really unfeasible in itself because if the game is built around a PC platform then made for 1 type of each component in the console, then it should be fairly easy to go back and at least fix what was originally created.

    That being said, im not ruling out customer feedback for fixing unknown issues with future patches, but that what is being ignored here. not the DLC that wont come out, but for the people who have the random crashes with other kinds of hardware should be heard and fixed. The DLC is outrageous too and frankly that should also be somewhat free if we are spending the costly amounts towards hardware to decently run these games that are created. But to not put quality and hard work (which this is about the 2,000,000,000th time this is being said) into a sequal that relates to a game where the issues in the first were fixed, but re-occur in the sequal? thats just ignorance.

    No hate, just stating facts. Please do not take this as an insulting post 2K. I am talking to the gaming industry in general.

    Something to "tie over" the people who are anxiously waiting for the "not to be a major outcome" (as stated by Liz) response from Liz.
    True, at least in parts. I don't care about the DLC either, I wouldn't have bought it anyway after all these months of ridiculous treatment. Bigger problem: No patch to get this game going, no way to play this game that I purchased (no, even pre-ordered!) for 50 Euros.

    In contrast to MDA400, I'm not talking to the gaming industry in general, I'm talking to 2k: You won't get another cent from my wallet, and I will try to convince everyone around me not to waste their money on a useless and ignorant publisher. I would not even accept a refund anymore after this incredible diappointment - or, even worse, a trade-in for the next crappy installment named Bioshock Infinite . 2k, you have no clue of what customer service means - and you will see what this lack of respect you've shown to us will cost you. You abandoned us, 2k, but you will learn: Without us gamers, you're nothing, 2k, nothing at all.

  21. #501
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    Just remember what Elizabeth said.

    Quote Originally Posted by 2K Elizabeth View Post
    ...don't get your hopes up.
    Quite apt for this whole situation.

    There was a meeting, yet the community gets no information about it. Our anger was conveyed... so what? Is anything going to be done about it? Actions speak louder than words, and 2k's inaction for 8 months is certainly speaking volumes.

  22. #502
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    Well well well I'm not surprised, why should I be, 2K are entirely inept, not only are you the butt of the PC gamer community's ire and ridicule, you're also a laughing stock amongst the gaming industry too.

    Why ? here goes .....

    2K Marin was a mistake, a bunch of junior developers handed too big a project for their first one, and it's been thoroughly and royally arsed up, and this mess is what I would guess is the first of many signs that the studio is on it's way out.

    I've seen it happen countless times before and I would not be surprised if it happens again, sorry, but you reap what you sow, karma eh ?

    That's not just my opinion, I had a meeting with one of the most senior people in the UK's gaming industry this morning and we chatted about this, it's an opinion we share.

    For such a small new studio you should be working to ensure every little minute detail of anything you release works faultlessly so that the suits have no reason to try and snipe at you, nothing to pick you up on, and that will happen, it always happens, it's politics.

    You've annoyed the PC gamer community, no in fact the gamer community both here and at large, and it's slippery slope from here on in, and from what I've heard and have read about your other releases it's continuing trend with poor flaky releases, as soon as you stop pulling your weight, the knives will be out and 2K Marin will be for the chop especially in today's present economic climate.

    You've shot yourself in the foot countless times, Bioshock was such a success due to word of mouth, that works both ways and the bad of Bioshock 2 and your handling of it will be passed by word of mouth too, and apparently you're ignorant of this simple fact.

    I doubt any of this will get a reply, I'm used to seeing the official mouth pieces of 2K only answering what is deemed safe to answer, and there's actually nothing above to answer in fact, so I will give you a question to answer, though I know it will be ignored, I wouldn't even be surprised if this post gets censored or deleted as a number of my posts have previously, the truth hurts.

    Anyway my question, if I were you and I had nothing to hide, nothing to be ashamed of, etc. I would answer questions quickly clearly concisely accurately with no smoke and mirrors, no sales talk, no PR talk, NO BS, only the truth.

    So why has it been that since about a week before the release of Bioshock 2, when the FOV/HUD issues were asked and the DRM issue was raised, why is it that I've not seen or read a single straight answer come from anyone at 2K when the question is about anything that is negative about Bioshock 2 or the customer's experience of Bioshock 2 ?

    In fact don't answer that, the answer is already known by anyone who read's the official posts in this thread and on this forum, any answer will only be what I mentioned 2 paragraphs above.

    While I have the time to ruminate, here is what I would compare 2K to : the complete muppetry of TV exec's, to illustrate this I will use the example of Firefly by Joss Whedon, an excellent series by someone who successfully brought Angel and Buffy to TV for many seasons.

    So what do the TV exec's do ? they show the series out of order and wonder why the ratings are poor when the series’ overall story arc is messed up, and due to them the series get's pulled in spite of good reviews and a cult following.

    This is not too far away from the complete mess that the handling of Bioshock 2 has been, clueless numpties in suits more than likely screwing things up and limiting what can be told to the community.

    I've not even played the game due to the poor feedback I've had about it, my free time is limited so I try to use it wisely only playing games worthwhile, but I'm sick of seeing PC gamers being screwed over, so as someone who has the inside track on the gaming industry I'm happy to keep supporting the community here.

    Anyway that's rather a lot of typing, it'll doubtless make no impact on 2K Marin, seems nothing said does, i.e. the past 8 months, but 2K have screwed the pooch and Bioshock 2, Mafia II, Civ' 5, etc. are it's 'Bar Steward' children all a bit fubar’d and needing to be taken outside and shot.

    Fortunately Bioshock Infinite that I will play is being headed by Ken Levine, who has a clue and spine, unfortunately it should have been him that headed Bioshock 2 as he is well respected and thought of within the gaming industry as opposed to a bunch of virgin junior developers.

    PS
    Last edited by SpottedPattern; 10-14-2010 at 05:51 PM.

  23. #503
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    Quote Originally Posted by 2K Elizabeth View Post
    You guys asked these questions over the weekend - you don't have to repeat them - I'm already working on getting you more details (and I don't have any timeline and I'm not going to make any promises, but I'm working on it.)
    Quote Originally Posted by FireyFate View Post
    Your PC customers have literally been hearing "I'm working on it" and "we're working on it" for 8 months, only to be let down time and time again.

    Sad but true We believed you, Elizabeth, whenever we heard 'this will be solved soon'.

    Although, what I find particularly nasty, that Minerva's Den was coming to PC as of August 3, 2010... only to be buried with a simple "oops, we did it again" four weeks later.

    I still can't shake the feeling this whole August 3rd 'also coming to PC' announcement was a deliberate gimmick designed not to scare existing Xbox 360 & PS3 customers on Minerva's Den launch day.

    Yeah, we are so unprofitable

    So much for being creative and subtle.

  24. #504
    Quote Originally Posted by 2K Elizabeth View Post
    I'm not promising any more concrete answers of any sort - the update I made on Friday should be deemed final, so please don't expect something definite.

    I just want to make sure no one is misinterpreting anything - that can happen with a busy thread.

    how about this question - were the folks at 2K surprised by the reaction from PC users?

  25. #505
    Quote Originally Posted by SpottedPattern View Post
    Fortunately Bioshock Infinite that I will play is being headed by Ken Levine, who has a clue and spine, unfortunately it should have been him that headed Bioshock 2 as he is well respected and thought of within the gaming industry as opposed to a bunch of virgin junior developers.

    PS
    Pure gold.

  26. #506
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    Hey kids! Back from being banned. Lesson learned! Never criticize. Simply accept it with a smile! I for one welcome our new ant overlords.

    In other news, I talked to Elizabeth via email and over the phone for days attempting to get a satisfactory recompense for the lemon that is BS2, but no such luck.

    2K has maybe a dozen games in its catalog. I own Bioshock already. I own Borderlands (without the dlc) from a Steam sale. I used to own Prey and Call of Cthulhu: Dark Corners of the earth but sold them after beating them because they were *warning danger warning danger do not criticize things* , uh, because they were just so good others needed a chance to play them too.

    There was nothing else in 2K's catalog I wanted at all. But hey ya know? I'd be willing to give 2K my copy of BS2 right now in return for a copy of Duke Nuke Fukever whenever it's released by gearbox in 2011. I was temporarily willing to consider trading in BS2 for GOTY borderlands since it came with the special early access to the DNF demo, but gearbox changed their mind and will release it to everyone, so trading a 60 dollar game (bs2) for a game I have already and a few 3 dollar dlcs is stupid.

    Elizabeth refused. She refused a refund. She refused to let me trade in for a game not in their stock right now. No "pre-order for XCom or DNF or BS Infinite".

    It was a choice between games I didn't want, or nothing.

    So I'm out 60 bucks, BS2 is broken, and in return I get a copy of Civ 5. I don't want it. I chose Civ 5 because Elizabeth refused to budge on my choices. I asked a guy I know, who is a forum mod at a big ol' gaming site and knows Elizabeth and defended her as "don't kill the messenger", what he'd want. He chose Civ 5. So he gets Civ 5 and I get nothing.

    No playable game I wanted, no refund, no new game I wanted.

    If Elizab eth had been willing to trade me for DNF, or refunded me, or if by some miracle 2K had fixed Bs2, I would have remained a 2K customer.

    Instead, I will refuse to buy 2K products from now on and make sure than any friends I know who think about buying 2K products are informed about the manner in which 2K treats its customers.

    2K could have kept me as a customer if they'd shown some flexibility and remorse.

    Have they shown either to anyone here?

  27. #507
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    I don't get some of you guys.

    You're so outraged and upset at 2K, but you're still willing to support them by swapping your copy of Bioshock 2 for another 2K game?

    All that does is send the message to them to keep treating us the way they do.

    I'm in no position to tell anyone what to do, but if it were me, I'd be insisting on a refund.

    Money is the only language they understand.

  28. #508
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    Quote Originally Posted by Kleetus View Post
    All that does is send the message to them to keep treating us the way they do.
    ...
    Money is the only language they understand.
    This is true. They learn no lessons if they see that we can be satisfied with a near-worthless bone after they screw up. I would much rather see 2K lose money and go so far under that they are forced to sell the Bioshock license to a more experienced and mature company that understands what the playerbase wants and goes to great lengths to satisfy it. The worst thing that any businessperson can do is make a mistake, then either deny that they are at fault or pretend that there is no problem at all. In my opinion, people who are unable to accept responsibility aren't worthy of a cent, and they should be blasted with all the forces of hell that rise up from their mistakes. Were they in another industry, those in charge of 2K would have been chewed up long ago, and at this point, I eagerly await the day when their shady business practices lead to their destruction.

    I just want my ten dollars first...

  29. #509
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    Yeah, unless something miraculously happens about Minerva's Den.

    - no day one purchases
    - no extensive word-of-mouth campaigns
    - no creative outbreaks that build the pre-launch hype for the game through blogging, video montage, etc. etc.

    I personally did dozens if not hundreds of these. To get this? Was I naïve? Two dots on i?

    There's something in the sea very tangible about the fan enthusiasm. Something that also has a substantial monetary value when multiplied by the "I recommend it!" factor. I'm sure the analysts at 2K know that all too well.

    Loyalty is a mutual relationship.

  30. #510
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    Insist on a refund all you want. Eliza eth will refuse.

    Insist on getting the game fixed. 2k will refuse.

    I took what I could get, and I'm going to give my friend Civ 5. He'll swap me something for it probably.

    But Elizabeth will not refund. She will not give out vouchers for DNF or XCom or Infinite.

    2K has no interest in giving customers what they want. They have our money now, and we have become merely an inconvenience to them.

    And let's just be as inconvenient as we can. Email them, call them, bug them, pester them, make them send us out other games, etc.

    Essentially, teach them how annoying pissed off customers can be.


    Oh hey, I forgot to add, I emailed the president of 2K and he couldn't b e bothered to reply. They have our money, why treat us nice now?
    Last edited by angrybeavers; 10-15-2010 at 03:15 AM. Reason: fu

  31. #511
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    Quote Originally Posted by angrybeavers View Post
    Insist on a refund all you want. Eliza eth will refuse.

    Insist on getting the game fixed. 2k will refuse.

    I took what I could get, and I'm going to give my friend Civ 5. He'll swap me something for it probably.

    But Elizabeth will not refund. She will not give out vouchers for DNF or XCom or Infinite.

    2K has no interest in giving customers what they want. They have our money now, and we have become merely an inconvenience to them.

    And let's just be as inconvenient as we can. Email them, call them, bug them, pester them, make them send us out other games, etc.

    Essentially, teach them how annoying pissed off customers can be.


    Oh hey, I forgot to add, I emailed the president of 2K and he couldn't b e bothered to reply. They have our money, why treat us nice now?
    Hey there -

    This isn't really the place for this conversation (as it's likely going to derail the thread completely for the topic) but as a publishing office, I'm unable to offer refunds, unfortunately - that's something that has to be done where you purchased the game - it's something that isn't feasible.

    However, since July when you came on the forums, I have worked with you and supported getting you to our top tier tech support and then one-on-one support with the team to help get workarounds for your issues and make sure that all your reports were sent directly to the developers. After that, I know we talked at length at the readily available products within the office that we could work together to help make your particular situation a bit better.

    People aren't ever banned for criticism. They are banned for insulting and degrading remarks, or trolling, or spam, or breaking our rules.

    We can't always make everyone 100% happy, but we do strive to listen and give personal support - and I know that you not only talked to our top tech team, but had the dev team help you out.

    I am open to, and want, feedback on how to better improve the process from everyone on these forums - but please, do so without insulting and degrading comments.

    Thanks.

  32. #512
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    PS -

    Jordan Thomas is anything but a virgin developer! Quite a bit of the 2K Marin team have quite the history in the games industry and a number of the core team came from 2K Boston/Irrational Games.

    Ken Levine's an amazing guy, though - I don't think anyone can dispute that. But the 2K Marin team may be a newly formed studio, but they have some top notch people on the team.
    Last edited by 2K Elizabeth; 10-15-2010 at 03:44 AM.

  33. #513
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    Quote Originally Posted by 2K Elizabeth View Post
    We can't always make everyone 100% happy, but we do strive to listen and give personal support
    OK, then fix the key-binding, vsync and the other multitude of isssues that plague the PC version.

  34. #514
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    Quote Originally Posted by 2K Elizabeth View Post
    PS -

    Jordan Thomas is anything but a virgin developer! Quite a bit of the 2K Marin team have quite the history in the games industry and a number of the core team came from 2K Boston/Irrational Games.
    The opinion still stands and is still abundantly valid, as evidenced by this complete cluster _ _ _ _ of a mess brought about by a bug filled game with apparently no QA, hell there's even bugs in there from the first game that were patched out of that version, the inability to patch those bugs in a timely fashion and also release DLC's across all 3 platforms at the same time, see Gearbox & Borderlands for how to do it properly, they are a mature cherry popped studio.


    So the opinion still stands and is still abundantly valid.

    Quote Originally Posted by SpottedPattern View Post
    2K Marin was a mistake, a bunch of junior developers handed too big a project for their first one, and it's been thoroughly and royally arsed up
    Last edited by SpottedPattern; 10-15-2010 at 04:17 AM.

  35. #515
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    Quote Originally Posted by 2K Elizabeth View Post
    Hey there -

    This isn't really the place for this conversation (as it's likely going to derail the thread completely for the topic) but as a publishing office, I'm unable to offer refunds, unfortunately - that's something that has to be done where you purchased the game - it's something that isn't feasible.

    However, since July when you came on the forums, I have worked with you and supported getting you to our top tier tech support and then one-on-one support with the team to help get workarounds for your issues and make sure that all your reports were sent directly to the developers. After that, I know we talked at length at the readily available products within the office that we could work together to help make your particular situation a bit better.

    People aren't ever banned for criticism. They are banned for insulting and degrading remarks, or trolling, or spam, or breaking our rules.

    We can't always make everyone 100% happy, but we do strive to listen and give personal support - and I know that you not only talked to our top tech team, but had the dev team help you out.

    I am open to, and want, feedback on how to better improve the process from everyone on these forums - but please, do so without insulting and degrading comments.

    Thanks.
    This seems like the perfect place to discuss it, seeing as this thread started as "list all the remaining issues" and turned into "pc support is ended, bye". From that point the thread became "customers can't get the game fixed, so now we want a just response".

    Yes, I worked with tech support, and when tech support sat on their hands for weeks, you escalated it. But in the end, there were and are still game issues unfixed. Support has not and without a patch apparently will not be fixing them.

    The devs may have helped, but without a patch, there are still issues. Repeated throughout this thread from its start.

    As you can see, there are people here who want a refund. You yourself said that any questions regarding a refund should come to you via PM - you said that earlier in the thread. It took my post and your response here for it to become an official public statement that 2K will not refund. And gamers who waited months for a fix/patch after being told "we are working on it" are now long past being able to take a boxed copy back to the store. And Steam purchasers? They could try contacting Steam but they will likely tell the purchaser that game issues are 2K's fault not theirs.

    It isn't a matter of making customers 100% happy, that is impossible in this case because even if the game were to be patched today and a playlist for MP made, customers still waited months and dealt with customer service doublespeak and stonewalling for months.

    But here, 2K is making customers zero % happy. Offering only to swap the game (mailed at my expense) for a game I didn't want instead of being flexible and letting me get DNF from you months from now in return seemed to me to be unreasonable simply to be unreasonable.

    I see no valid reason why it is not an option. Only that it's your apparently arbitrary "rules", rules which essentially ensure further customer dissatisfaction.

    Were I 2K, i'd be more worried about the negative customer reaction to the poor and then cancelled PC support, and do everything possible to make customers forgive 2K and convince us to give 2K another chance. I simply cannot fathom otherwise.

    I realize that the essentially lackluster sales of BS2 make it unprofitable to make further patches for. That's logical. Not the best way to keep customers, but understandable in a tight economy.

    But I simply cannot understand 2K's insistence at thwarting the customer base at every turn.

  36. #516
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    Quote Originally Posted by angrybeavers View Post
    I simply cannot fathom otherwise.
    Unfortunately I suspect we never will, as anyone here from 2K seems inherently allergic to speaking the truth and giving straight answers, as far as business ethics go, honesty is the best policy and should be the only policy.

  37. #517
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    Quote Originally Posted by 2K Elizabeth View Post
    Jordan Thomas is anything but a virgin developer! Quite a bit of the 2K Marin team have quite the history in the games industry and a number of the core team came from 2K Boston/Irrational Games.

    Ken Levine's an amazing guy, though - I don't think anyone can dispute that. But the 2K Marin team may be a newly formed studio, but they have some top notch people on the team.
    We are running in circles

    From the creative point of view, Bioshock 2 is an excellent game, no doubt.

    What we are constantly referring to - the technical quality how this game was implemented, including the weird 8-month bug fixing saga ("we are working on it") that fixed... almost nothing. The key mappings, HUD stretching, little sister dialogues (missing), vending machine sounds (missing) are likely to stay forever. And these are universal issues, not just configuration-specific or driver-specific glitches.

    All this points to... that ordinary 2K Marin developers (who wrote the code in C#, environmental triggers using the script language, etc.) weren't that good compared to the top-tier creative minds behind the story, audio, level design, etc.

    There's a serious disconnect and probably should be addressed by hiring more competent programmers.

    Finally, to top that, a major Bioshock 2 story extension, aka Minerva's Den, has been decimated despite the initial announcement, that stated very clearly, white on black, it is coming to PC. I can't remember a case in recent history when a serious gaming company would flip-flop its platform choice 4 weeks before the launch date.

    No doubt we are disappointed, hugely disappointed.

  38. #518
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    Quote Originally Posted by Kleetus View Post
    OK, then fix the key-binding, vsync and the other multitude of isssues that plague the PC version.
    That's just crazy talk.

  39. #519
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    Quote Originally Posted by ancient View Post

    Finally, to top that, a major Bioshock 2 story extension, aka Minerva's Den, has been decimated despite the initial announcement, that stated very clearly, white on black, it is coming to PC. I can't remember a case in recent history when a serious gaming company would flip-flop its platform choice 4 weeks before the launch date.

    No doubt we are disappointed, hugely disappointed.
    And frankly we are just PLAIN ANGRY!!!!

    WTFBBQ!?? Why did they make this half ass decision!?!??

    Videogames are one of the ways we ESCAPE from all the B.S. and sociopaths out there in our Govt. and the world - and here we are getting the same old corporate scr*w you from 2K!

    That's what makes Minecraft so much better than these AAA games - NOTCH wouldn't mess over his fan base just for a buck!

    How do your coroporate masters sleep at night Liz? - Probably on a bed of money, huh? One day Americans aren't gonna put up with this treatment any longer - it's not what this country was intended to become!


  40. #520
    Quote Originally Posted by 2K Elizabeth View Post
    PS -

    Jordan Thomas is anything but a virgin developer! Quite a bit of the 2K Marin team have quite the history in the games industry and a number of the core team came from 2K Boston/Irrational Games.

    Ken Levine's an amazing guy, though - I don't think anyone can dispute that. But the 2K Marin team may be a newly formed studio, but they have some top notch people on the team.
    if what you say is true, then it must be the developers are so bogged down in other work, they couldn't make a PC patch for Bioshock 2 in 8 MONTHS??. you need to hire more developers then, pass it on to the management. problem solved.

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