Since this is what you read, and I know the probable answer to this but will ask anyway, can you post any proof of you actually asking the developers for a status report of the posted issues? (Requires yes or no answer.)
You say you understand our extreme frustration (which only speaking for myself, I am beyond frustrated at this point) yet you still are unable to do anything about it.
You keep asking us to be patient while you supposedly seek answers to our problems, but what exactly are you giving us to deserve our patience?
Can you speak directly to the claims made by the woman over the phone to angrybeavers? Why is she able to reveal that a patch is being worked on but all you can say is you are working on finding answers? We have asked a very simple question of if the patch is being worked on, why is the answer a big secret?
If you are busy "working on getting answers" for Mafia 2 or Civ 5, could you please task someone else with this?