Game Crashes After exactly 160 turns...

[PatrickWTF]

Hello,

I am writing to get some support for Civilization V. I preordered about a week ago on steam and the game finally unlocked today everything was running smooth until I cam to turn 160 of my second game on Civ V. I tried reloading the game but it still continued to crash. I thought auto-save was the problem so I changed that to every 100 turns and still nothing. I am using the latest drivers for my Nvidia GTS 250. I have also tried to run the game in directx 9 but still run into the same problem. This maybe an isolated case just on this save file but I was just sorta wondering if there is anyway I can fix or will I have to start a new game. Thanks

[CaucasnInvasion]

I have the same problem, except mine is at turn 110. The same game crashed on me once around turn 60-70 but after a reload it worked fine. Can't get past this one though.

[Zolk]

Exactly same. I crash at 206 turns. The game run very smooth no problem and at 206 i crash everytime.

Tried on DX9 and DX11 same problem.

I updated my last driver of my GTX 260 and I rebooted but same issue.

OS: Windows 7 64 bit with every update done.

[bigden]

Could you guys link to a save we can use to reproduce?

Thanks!

[Elmeneth]

My game is also crashing repeatedly after 149 turn. Here is the link to a save 3-4 turn before it happens : http://www.megaupload.com/?d=8TTTSTRV (please people do not download it as i don't have a premium account and bigden won't be able to get it after 10 downloads !). It is perfectly reproducible from other earlier save.

So far i have tried dx9, reducing graphic details to minimum, running in window mode, praying to gods and updating drivers.

From the error message, i gathered the following :
- Error type BEX
- App : civilizationV.exe (or dx11 exe depending on what was choosen)
- module : MSVCR90.dll
-exception code : c0000417
-additional infos 1 :2d52
-additional infos 2 :2d52da2c047d4be97a7ca6858cf40494
-additional infos 3 :7237
-additional infos 4 :7237fa66cdb3d2fce476aac59ec4f9f6

[Apellon]

This is basically a copy past from a steamworks post I made, found here

I'm having a problem with the game crashing between 100 and 200 (142/176) turns in single and multiplayer. I have saved the turn before crashes in two games and can repeat the fault every time.

I formatted my computer only installed the latest drivers (mobo chipset, audio and display) re-downloaded Civ5 and the issue persists on the same turn. In both cases the issue happens between the renaissance and industrial era at no particular time between. Another civ may be hitting the industrial era at that time but I have no way to verify this.

I have no slowdown issues, no noticeable graphical errors such as tearing, de-interlacing ect. The error persists in DX9 and dx10/11. Also worth noting I had no issues with other games prior to the format

Save File Link - Note, please do not download this as it is limited, save bandwidth for devs please!

------------------
System Information
------------------
Time of this report: 9/22/2010, 16:19:03
Machine name: *******
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 05/19/09 12:44:57 Ver: 08.00.15
Processor: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz (8 CPUs), ~2.7GHz
Memory: 6144MB RAM
Available OS Memory: 6136MB RAM
Page File: 1714MB used, 10553MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode

[kalien]

Also crashing right at turn 180 starts. Very frustrating as i cant play past that turn.

[PatrickWTF]

Well, I am glad this is actually getting looked at by someone at Firaxis. This game is pretty fun, but there are a lot of technical issues. This problem seems like it doesn't differ from High-end PC's to Lower-end ones. Looks like Appellon and Emeneth have already provided all the info to fix the problem that a lot of people seem to be having so I won't bother uploading my save file unless you need some more samples. I really hope that this problem get's fixed soon because until then I am scared to start a new game of Civ 5...

[DolPhan54]

I am having a similar issue around turn 220 after Alexander declares war on me. Many of his units move into position, attack a few of mine, I get quite a few notifications on the left-hand side of the screen, game slows than becomes unresponsive. I cannot read the error box unfortunately.

I used to be able to load a game a few turns back, only to have the same thing happen. Now I can't load any of my manual/quicksaves at all without getting a CTD with a C++ Runtime Error.

Specs:
Win 7 Pro 64-bit
Phenom x4 955
4GB RAM
eVGA 470 GTX (latest signed driver)
Boxed Version of Game

I've unistalled/reinstalled both the game and MS Visual C++ 2008 but with the same results.

[gavroche]

Same problem for me at 238 turns. Even if I go back a couple saves ago when I get to the this turn the game crashes.

Here is the file of the save one turn before it crash:
http://extranet.justbull.com/Bismarc...rtie).Civ5Save

My system:
MS Windows 7 Home Premium 64-bit
Intel Core i5 750 @ 2.67GHz
4.0 Go Canal-Simple DDR3 @ 544 MHz
Gigabyte Technology Co., Ltd. P55M-UD4
1024 MoGeForce 9800 GT (ZOTAC International)

[Sporkmonger]

You can find the save-game here:
http://dl.dropbox.com/u/60071/SaveGames/Crash.Civ5Save

[Malorn]

i have exactly the same problem after turn 120

here the part of dxxiag

------------------
System Information
------------------
Time of this report: 9/23/2010, 12:12:19
Machine name: TOM-PC
Operating System: Windows☺7 Édition Familiale Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
Language: French (Regional Setting: French)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 09/24/09 18:30:11 Ver: 08.00.15
Processor: Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz (4 CPUs), ~3.4GHz
Memory: 4096MB RAM
Available OS Memory: 4088MB RAM
Page File: 2468MB used, 5703MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: ATI Radeon HD 5800 Series
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x6898)
DAC type: Internal DAC(400MHz)
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Display Memory: 2801 MB
Dedicated Memory: 1014 MB
Shared Memory: 1787 MB
Current Mode: 1920 x 1200 (32 bit) (60Hz)
Monitor Name: Moniteur Plug-and-Play générique
Monitor Model: PLE2607WS
Monitor Id: IVM5608
Native Mode: 1920 x 1200(p) (59.950Hz)
Output Type: DVI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,at icfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64 .dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a. cap,atitmm64.dll
Driver File Version: 8.17.0010.1043 (English)
Driver Version: 8.771.0.0
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 8/26/2010 04:00:02, 616960 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71EE2-2BD8-11CF-A177-0A2BBEC2C535}
Vendor ID: 0x1002
Device ID: 0x6898
SubSys ID: 0x0B001002
Revision ID: 0x0000
Driver Strong Name: oem42.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Evergreen:8 .771.0.0ci\ven_1002&dev_6898
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
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D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

[bigden]

Thanks much, I've got them. We'll take a look now.

[bigden]

Sporkmonger, I'm able to reproduce the crash from your save, thanks much. The others we have not had any luck with.

How recently was the Great Wall constructed in these cases? I noticed it was in all of these saves.

[Elmeneth]

I can't remember for sure as i didn't build the Great Wall myself.

You can find a thread on what seems to be the same problem here for more reports: http://forums.civfanatics.com/showthread.php?t=381329

Basing on the number of turn from these reports (around 300-400 turns in), the Great Wall has surely been built a long time ago.

[stefbka]

Same problem here my config in turn 240 for me :

Intel Core I 7 920
Ati radeon 5870
Windows 7 x64
MB MSI x58 pro
6gb DDRIII triple channel
Soundblaster Xfi Titanium

I trie with DX9 mode, but no issues.

You find my save game here : http://stefdupain.free.fr/saves

[gs3py]

My game also freezes up at around turn 60 or 168. Quite surprised since I'm using a new computer. Hope a fix is on the way.

[Malorn]

here is my link too

http://rapidshare.com/files/420785608/tom1.Civ5Save

[gavroche]

In my game the great wall was built a lot of turns before the crash, somthing between 50-100 turns before.

[luciol]

Same problem here with my 3 (only) games :

game 1 and 2 : http://www.megaupload.com/?d=DEEFFYPN (mirror : http://rapidshare.com/files/420790756/game_1_and_2.zip )

I've sent the second game to a friend and his game crashed during the loading
(he already finished 2 games without any crash)


I note that when I "Verify integrity of game cache" in steam, 1 file fails to validate and is redownloaded. After a few hours, steam says the exact same thing and redownload the file.
the redownloaded files seems to be "CivilizationV.exe" and "CivilizationV_DX11.exe"
I don't know if this is related to our probem

System specs :
intel i7 920 (no o/c)
ATI 5850 with 10.9 catalyst
3 gB ram
Win 7 32 bit up to date

[CPC Tyler Durden]

Same problem here ... Turn 226.
Save: http://uploading.com/files/67467em5/...rtie.Civ5Save/
Very frustrating ...
It exists the beta test ...

[Sporkmonger]

Sporkmonger, I'm able to reproduce the crash from your save, thanks much. The others we have not had any luck with.

How recently was the Great Wall constructed in these cases? I noticed it was in all of these saves.

The Great Wall was constructed quite some time ago. Maybe 200-300 turns back?

[kalien]

I have the same issue at turn 180, but i dont recall the great wall ever being built. (It was not by my civ and im pretty sure the ai didnt either.) as to linking a save im not that computar savvy, so if somebody would be kind enough to link directions on how to do that, i would love to contribute more info for the cause, unless you guys have enough saves

[luciol]

I have the same issue at turn 180, but i dont recall the great wall ever being built. (It was not by my civ and im pretty sure the ai didnt either.) as to linking a save im not that computar savvy, so if somebody would be kind enough to link directions on how to do that, i would love to contribute more info for the cause, unless you guys have enough saves

C:\Users\"you"\Documents\My Games\Sid Meier's Civilization 5\Saves\single

[moleface]

I too have this problem. Turn 370 it crashes on me every time. The Great Wall is also in my game, built by the AI far earlier in the game than where it crashes

http://www.megaupload.com/?d=7OYQYCN0

Thanks!

[PatrickWTF]

Hi guys quick update here but I have recently contacted 2k support myself and their diagnosis was that this is a corrupt save file. Has this happened to anyone on multiple occasions except for that one gentleman that stated so before?

[luciol]

Hi guys quick update here but I have recently contacted 2k support myself and their diagnosis was that this is a corrupt save file. Has this happened to anyone on multiple occasions except for that one gentleman that stated so before?

I reloaded a save in the 4 games I played, But it crash like 100+ turn after reloading the save. I might try to play a game without reloading a save and see what happen.

[moleface]

Hi guys quick update here but I have recently contacted 2k support myself and their diagnosis was that this is a corrupt save file. Has this happened to anyone on multiple occasions except for that one gentleman that stated so before?

Yup, I can provide several different saves from the same game that all crash at the exact same turn. My crash happens on turn 390

Turn 386 save: http://www.megaupload.com/?d=US5YF5SF
Turn 388 save: http://www.megaupload.com/?d=7OYQYCN0
Turn 390 save: http://www.megaupload.com/?d=5SLRA9HB

The turn 390 save is a manual save immediately before the crash. This save actually fails to load, where the 2 saves before will load and then crash once 370 comes around

[aznhalf]

This happened to me in 3 different games.

It always happens mid game.

I'm on 64 bit win 7.

[PatrickWTF]

Ok, thanks guys at this point we can basically rule out all of us having corrupted saves. I will show this to the person at 2k support who tried to help me out. Hopefully we can get to the bottom of this very soon because I wan't ma civ...

[pisces4200]

game crashes on turn 304, no the great wall has not been built.
on dx11 it freezes, on dx9 I get a ctd

------------------
System Information
------------------
Time of this report: 9/23/2010, 19:53:38
Machine name: TIMOTHY-PC
Operating System: Windows 7 Professional 64-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 11/24/09 09:56:57 Ver: 08.00.15
Processor: AMD Phenom(tm) 9950 Quad-Core Processor (4 CPUs), ~2.6GHz
Memory: 4096MB RAM
Available OS Memory: 4096MB RAM
Page File: 1653MB used, 6534MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode
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Display Devices
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{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Speakers (High Definition Audio Device)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_1106&DEV_0397&SUBSYS_1043836C& REV_1000
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7600.16385 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 7/13/2009 19:07:00, 350208 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

[CPC Tyler Durden]

Important Message!

I spent my evening to test different things on my party and I bugged released! By simply running the game via the launcher rather than the exe.
(I also loaded the buggy party via another party already loaded and set the auto backup storage 3, in case ...)
TBC!

[thalion141]

I've been having the same problem. The game crashes after 60-200 turns on every game I've played. Has anyone else noticed that the intro video pops up just after the game crashes?

My system is:
Intel Core 2 Duo 2.13GHz
4 Gb Ram
NVIDIA 7950 GT 512MB
Windows 7 Ultimate 64bit

Here's the error:

Faulting application name: CivilizationV.exe, version: 1.0.0.7, time stamp: 0x4c92b5f3
Faulting module name: CivilizationV.exe, version: 1.0.0.7, time stamp: 0x4c92b5f3
Exception code: 0xc0000005
Fault offset: 0x0042e4c5
Faulting process id: 0x13d0
Faulting application start time: 0x01cb5b890e489cb0
Faulting application path: c:\program files (x86)\steam\steamapps\common\sid meier's civilization v\CivilizationV.exe
Faulting module path: c:\program files (x86)\steam\steamapps\common\sid meier's civilization v\CivilizationV.exe
Report Id: 1a11f510-c780-11df-a5c2-9aada00abccb

[PatrickWTF]

Important Message!

I spent my evening to test different things on my party and I bugged released! By simply running the game via the launcher rather than the exe.
(I also loaded the buggy party via another party already loaded and set the auto backup storage 3, in case ...)
TBC!

So are you saying that you have fixed this problem. I am sorry but I am having trouble understanding you. What do you mean to run the game via launcher?

[pisces4200]

Not sure if he means he fixed his problem(IE the topic of this thread) but if you actually goto the civ folder there are 3 ways to launch the game civdx9.exe,civdx11.exe and launcher.exe. Didn't solve the problem for me.

[cerveza]

I'm about 280 turns now it crashes pretty much every time I hit next turn. I hit problem details after it crashed

Problem Event Name: APPCRASH
Application Name: CivilizationV.exe
Application Version: 1.0.0.17
Application Timestamp: 4c9b9294
Fault Module Name: CivilizationV.exe
Fault Module Version: 1.0.0.17
Fault Module Timestamp: 4c9b9294
Exception Code: c0000005
Exception Offset: 00466c1a
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

[pisces4200]

***UPDATE***
Just installed the nvidia beta drivers 260.63 then reinstalled direct x. The game was crashing on turn 304, I am now on turn 306!!! I hope this solved my problem, before this try, I had maybe tried 50-100 reloads and the game crashed on turn 304 every time, I will come back and post here if the problem persists, good luck to everyone in the meantime.

[kalien]

I've been having the same problem. The game crashes after 60-200 turns on every game I've played. Has anyone else noticed that the intro video pops up just after the game crashes?

My system is:
Intel Core 2 Duo 2.13GHz
4 Gb Ram
NVIDIA 7950 GT 512MB
Windows 7 Ultimate 64bit

Here's the error:

Faulting application name: CivilizationV.exe, version: 1.0.0.7, time stamp: 0x4c92b5f3
Faulting module name: CivilizationV.exe, version: 1.0.0.7, time stamp: 0x4c92b5f3
Exception code: 0xc0000005
Fault offset: 0x0042e4c5
Faulting process id: 0x13d0
Faulting application start time: 0x01cb5b890e489cb0
Faulting application path: c:\program files (x86)\steam\steamapps\common\sid meier's civilization v\CivilizationV.exe
Faulting module path: c:\program files (x86)\steam\steamapps\common\sid meier's civilization v\CivilizationV.exe
Report Id: 1a11f510-c780-11df-a5c2-9aada00abccb

yes i get the creepy old man everytime it crashes

[QuantumTarantino]

Is anyone who is getting the Crash on turn X, using 2D strategic mode at all
?

[cockedandloaded]

it sounds like a sudden death...see Great Wall and die