DX10/11 graphics freeze, DX9 works ok

[pakman]

My problem pretty much exactly mirrors the OPer's I have an NVIDIA Geforce 8800, all the latest drivers (Even tried going with the latest beta with a clean install). I start my game, it runs fine for long enough for me to found a city and then locks up entirely. DirectX 9 works fine, but I'd really like to play with the pretty clouds and stuff.

Here's the DirectX info:

------------------
System Information
------------------
Time of this report: 10/10/2010, 11:44:19
Machine name: PAK-MAN-PC
Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.100608-0458)
Language: English (Regional Setting: English)
System Manufacturer: GBT___
System Model: NVDAACPI
BIOS: Award Modular BIOS v6.00PG
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 6000+ (2 CPUs), ~3.0GHz
Memory: 2046MB RAM
Page File: 2002MB used, 2347MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
DxDiag Version: 7.00.6002.18107 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce 8800 GTS
Manufacturer: NVIDIA
Chip type: GeForce 8800 GTS
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0193&SUBSYS_042110DE&REV_A2
Display Memory: 1384 MB
Dedicated Memory: 617 MB
Shared Memory: 767 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor: Acer H233H
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,n vwgf2um,nvwgf2um
Driver Version: 8.17.0012.6063 (English)
DDI Version: 10
BGRA Supported: Yes
Driver Attributes: Final Retail
Driver Date/Size: 9/11/2010 00:46:00, 12787304 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71E3E-42D3-11CF-C164-2D241CC2C535}
Vendor ID: 0x10DE
Device ID: 0x0193
SubSys ID: 0x042110DE
Revision ID: 0x00A2
Revision ID: 0x00A2
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_B ModeWMV9_B ModeVC1_A ModeWMV9_A
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

[VeryBefuddled]

I could not open game. Tried all sorts things. Got rid of newer updated ATI driver and went back to the 9/2009 driver and all is well with Civilization V

[BoostHungry]

I'm going to say again.

STOP POSTING PROBLEMS THAT ARE NOT RELATED TO THIS THREAD WE WILL ONLY YELL AT YOU.

This thread is for people who CAN run DX9 but CAN NOT run DX10/11. It's not even for people who don't have the option to click DX10/11 there is another thread for that.

I want to be able to look into this thread once a week and see how others with my same problem are doing. Not read life stories about how someone got to turn 783 in DX10/11 and then couldn't cancel a peace treaty, o and they claim to never have tried DX9.

[DigitizedChaos]

Dev & Support, I'm experiencing the same crashes in DX 10/11 and have some logs to help you (see below). I've upgraded video cards to see if if that made any difference, it didn't. Went from nVidia GTX260 to ATI 5870, both with latest drivers and all the latest drivers I could find for my motherboard.

To help you and provide as much detail as possible please download the zip file linked below for your uses. If you need a copy of the latest save file please let me know.

Contents:
dxdiag.txt
civilizationv_dx11_201159_crash_2010_10_10T19_52_2 7C0.mdmp
Process Monitor Logs:
Civ5_Logfile_10-10-10.CSV
Civ5_Logfile_10-10-10.PML

Link:
<snip - no longer needed>

The crashing occurs at least every 20 turns, sometimes just 1 turn after re-opening the game either from auto-save (which I've now turned to every turn so I stop repeating my steps in game...) or from a manual save process.

Please help, I hope this information gives you something new to resolve this issue more quickly.

-Digitized Chaos

Note: please let me know once you have the logs so I can toss the file from my server. Thanks!

[Omians]

i cant even get mine to start

my stats are

------------------
System Information
------------------
Time of this report: 10/10/2010, 17:51:00
Machine name: OMNIPOTENT
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
Language: English (Regional Setting: English)
System Manufacturer: eMachines
System Model: ET1831
BIOS: Default System BIOS
Processor: Pentium(R) Dual-Core CPU E5400 @ 2.70GHz (2 CPUs), ~2.7GHz
Memory: 4096MB RAM
Available OS Memory: 4096MB RAM
Page File: 1999MB used, 6189MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GT 240
Manufacturer: NVIDIA
Chip type: GeForce GT 240
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0CA3&SUBSYS_30041682&REV_A2
Display Memory: 2777 MB
Dedicated Memory: 986 MB
Shared Memory: 1791 MB
Current Mode: 1440 x 900 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: DELL E198WFP
Monitor Id: DELF005
Native Mode: 1440 x 900(p) (59.887Hz)
Output Type: HD15
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,n vwgf2um,nvwgf2um
Driver File Version: 8.17.0012.5896 (English)
Driver Version: 8.17.12.5896
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 7/9/2010 17:38:00, 12471400 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71E3E-4FE3-11CF-3A62-08101CC2C535}
Vendor ID: 0x10DE
Device ID: 0x0CA3
SubSys ID: 0x30041682
Revision ID: 0x00A2
Driver Strong Name: oem15.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section0 12:8.17.12.5896ci\ven_10de&dev_0ca3
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C

[LordPoncho]

I'm going to say again.

STOP POSTING PROBLEMS THAT ARE NOT RELATED TO THIS THREAD WE WILL ONLY YELL AT YOU.

This thread is for people who CAN run DX9 but CAN NOT run DX10/11. It's not even for people who don't have the option to click DX10/11 there is another thread for that.

I want to be able to look into this thread once a week and see how others with my same problem are doing. Not read life stories about how someone got to turn 783 in DX10/11 and then couldn't cancel a peace treaty, o and they claim to never have tried DX9.

Please, listen to this guy,

There's also some of us who experience the DX10/11 lockup (after 10 mins of play or so) but also crash in DX9 (like me) almost as soon as it loads a map.

[mattscooter]

I'm going to say again.

STOP POSTING PROBLEMS THAT ARE NOT RELATED TO THIS THREAD WE WILL ONLY YELL AT YOU.

This thread is for people who CAN run DX9 but CAN NOT run DX10/11. It's not even for people who don't have the option to click DX10/11 there is another thread for that.

I want to be able to look into this thread once a week and see how others with my same problem are doing. Not read life stories about how someone got to turn 783 in DX10/11 and then couldn't cancel a peace treaty, o and they claim to never have tried DX9.

game crashes in dx9. if you don't want me to post it here, fix the game.

[psugrad1999]

Ok, so here's a new one. The game now crashes when I play dx9. After playing for a considerable amount of time the other night it crashed and I gave up for the night. After exiting the game, everything seemed fine. I shut down and went to bed. Came back today started up and my video driver was corrupted. I had to reinstall.

Just out of curriosity, is everyone with this problem using a 64bit flavor of windows or the 32bit flavor?

[Timiditas]

http://forums.2kgames.com/forums/sho...01#post1181301

[emas80]

Hi, I've this problem too, with a quad core Q6300 and ATI HD3800, with Win7 64 bit.
No problem with DX9, but when I launch the game with DX10/11 it crashes randomly during the game, some times after 1 minute, other times after 20 minutes. Also demo crashed twice after about 40 turns.

Last ATI drivers, no problems with other videogames, even DX10/11 ones.
MassEffect 1/2 is really fine.

The DX10/11 version of this game has bugs.

[Hansolo88]

New thread reporting that the newest Nvidia beta graphics drivers do not fix the 8800 issue:

http://forums.2kgames.com/forums/showthread.php?t=94387

However, someone else posted on this thread to report that they have been using the normal (non-beta) Nvidia drivers and have not been having crashes.

Just to make sure, have we verified that the official, non-beta drivers still cause the graphics freeze? Most of us rushed to update to the beta drivers right away.

[MrCai]

Lo everyone, i figured i'd also add that i'm using a 8800 GTX card, and get random crashes (sometimes right away, sometimes up to 40 minutes maybe) with Directx10/11, but no problems with crashing when using Dx9 - other games seem to work as intended however in Dx10

This btw is with the normal drivers, will experiment with the beta drivers in the coming days

[mattlach]

Are those of you getting crashes in DX11 exhibiing high GPU temperatures?

If so it could be related to Nvidias well publiciesd heat cycling problem on G92 based chips (most 8xxx and 9xxx and some 2xx GPU's).

After a couple of years of heat cycling up and down their solder gets affected (probably due to cold flowing of solder in the original manufacturing) leading to heat based instability and intermittend freezing.

[Hansolo88]

Are those of you getting crashes in DX11 exhibiing high GPU temperatures?

If so it could be related to Nvidias well publiciesd heat cycling problem on G92 based chips (most 8xxx and 9xxx and some 2xx GPU's).

After a couple of years of heat cycling up and down their solder gets affected (probably due to cold flowing of solder in the original manufacturing) leading to heat based instability and intermittend freezing.

No doubt there is some truth to this. However, I've been running graphically intensive games on this system for several years with no problem at all. Plus, 2K has officially said on this thread that they are aware of an issue unique to the 8800 graphics card series and that they are "looking in to it". So this all makes me think it is something specific to Civ 5.

[mattlach]

No doubt there is some truth to this. However, I've been running graphically intensive games on this system for several years with no problem at all. Plus, 2K has officially said on this thread that they are aware of an issue unique to the 8800 graphics card series and that they are "looking in to it". So this all makes me think it is something specific to Civ 5.

Yup, just figured I'd ask.

The issue is that there are many problems that exhibit very similar symptoms, and I feel that we are - in many cases - mixing up and combining problem reports that don't belong together.

[Hansolo88]

Yup, just figured I'd ask.

The issue is that there are many problems that exhibit very similar symptoms, and I feel that we are - in many cases - mixing up and combining problem reports that don't belong together.

Definitely true. This thread should be focusing on the OP issue where user experiences a graphics freeze using the DX11.exe but music, UI, etc. is still responsive. The user does not experience a DX9 crash.

In other news, 2K has finally released info on the first major upcoming patch:

http://forums.2kgames.com/forums/showthread.php?t=94438

They mentioned fixing the red artifacting and the low-res textures, both problems I have when using the DX9 exe. They also refer to numerous crash fixes, here's to hoping one of them will resolve the issue of this thread!

[psugrad1999]

New thread reporting that the newest Nvidia beta graphics drivers do not fix the 8800 issue:

http://forums.2kgames.com/forums/showthread.php?t=94387

However, someone else posted on this thread to report that they have been using the normal (non-beta) Nvidia drivers and have not been having crashes.

Just to make sure, have we verified that the official, non-beta drivers still cause the graphics freeze? Most of us rushed to update to the beta drivers right away.

I can verify on my system that dx11 freezes with offical release driver and the beta driver

[psugrad1999]

Yup, just figured I'd ask.

The issue is that there are many problems that exhibit very similar symptoms, and I feel that we are - in many cases - mixing up and combining problem reports that don't belong together.

I'm not so sure about that. In my case I'm thinking both problems (DX11 Freeze and DX9 Crash) are related in some way.

[contaygious]

I don't have thew new beta drivers, just the newest standard drivers for 8800gtx and it still freezes for me on dx10 right into gameplay

[Zzyzxuk]

I don't have thew new beta drivers, just the newest standard drivers for 8800gtx and it still freezes for me on dx10 right into gameplay

And also confirming, my system (8800 GTX) also has the OP's problem:
DX9 works fine, DX10/11 causes image freezes with music / sound FX still working, and this happens within a minute of the game loading up, the video card doesn't get anywhere close to being too hot, as it doesn't have time to, so can we put the "heat" issue to bed...

[MattEG420]

I'm also having this problem (as well as a few other problems i wont go into)
same description as the rest. It loads than gives me time to move my mouse and maybe click on something than a crash.

here are my specs

------------------
System Information
------------------
Time of this report: 10/13/2010, 04:30:28
Machine name: MATT-PC2-PC
Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.100608-0458)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: P5Q-E
BIOS: BIOS Date: 04/06/09 20:13:11 Ver: 08.00.14
Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (4 CPUs), ~2.4GHz
Memory: 4094MB RAM
Page File: 1884MB used, 6499MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
DxDiag Version: 7.00.6002.18107 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Sound Tab 4: No problems found.
Sound Tab 5: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: ATI Radeon HD 4800 Series
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x9440)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_9440&SUBSYS_02561043&REV_00
Display Memory: 2296 MB
Dedicated Memory: 504 MB
Shared Memory: 1791 MB
Current Mode: 1680 x 1050 (32 bit) (60Hz)
Monitor: Acer X203W
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,at icfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64 .dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a. cap,atitmm64.dll
Driver Version: 8.17.0010.1043 (English)
DDI Version: 9Ex
BGRA Supported: Yes
Driver Attributes: Final Retail
Driver Date/Size: 9/21/2010 13:08:35, 616960 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-D700-11CF-C372-5C22A1C2CA35}
Vendor ID: 0x1002
Device ID: 0x9440
SubSys ID: 0x02561043
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Speakers (SB Audigy)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1102&DEV_0007&SUBSYS_100A1102&REV_00
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: P17.sys
Driver Version: 5.12.0001.2020 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 10/16/2009 09:44:56, 1309696 bytes
Other Files:
Driver Provider: CREATIVE
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

heres and error report when i ran if from steam directly

Faulting application CivilizationV_DX11.exe, version 1.0.0.20, time stamp 0x4ca37045, faulting module d3d11.dll, version 7.0.6002.18107, time stamp 0x4abc1d78, exception code 0xc0000005, fault offset 0x00062f64, process id 0x1834, application start time 0x01cb6ab056355024.

heres and error from a moment befor when i tried to run it as administrater

Faulting application CivilizationV_DX11.exe, version 1.0.0.20, time stamp 0x4ca37045, faulting module d3d11.dll, version 7.0.6002.18107, time stamp 0x4abc1d78, exception code 0xc0000005, fault offset 0x0005a6b2, process id 0x1ba4, application start time 0x01cb6aafc4340634.

i hope this info can help in some way

[Kriss]

I seem to have cured my freezing problems, not sure if there's a scientific explanation though

After the recent patch I reinstalled Direct X from the Civ DVD then started with low graphics options and gradually increased them as I encountered no problems and currently have tesselation at minimum but all others at high.

I'm now 1125 turns into a marathon game and have just had 3 incidences of a Win error which says "your GPU driver has failed to respond but has recovered".
Annoying but not game breaking as I nervously save immediately after any major manipulations

Needless to say turn processing takes a long time and I've had to coach myself to resist an extra click which I'm sure does cause issues on its own.

Worth giving this a try as it only takes a couple of minutes.

Should have mentioned I deleted all old saves and started a new one after reinstalling DX.

[psugrad1999]

Good news...awesome news, a patch is coming that will not only address crash problems but a whole host of other things to improve game play. Or so the article said when I clicked on the news item in steam.

[DarthLuca]

The first 'major' patch cannot come too soon!
I am 350 turns into a Pangaea, Warlord game on a Large world. There are two main factions left, Me and the Romans and the final war to end all wars has already kicked off. . . Not sure exactly when it started to get really noticable but I am experiencing major 'lockups' / 'freezes'. Ending my turn now now means waits of over 1 minute while the computer does whatever it does, but during this time the whole thing is completely frozen (apart from the mouse cursor) not even a 'Please wait', it just freezes. So far at least it comes back -Eventually. This Also happens when I take cities and at other odd times. Of ALL the bugs / problems / issues I have found so far THIS is the back-breaker. I do hope this is fixed or at least majorly improved with this patch because otherwise this game is broken beyond redemption and I will move on to something else until it IS fixed.
To put this into perspective, I have a newish I5-750 quad core processor running at 2.67Mhz. I have to ask 'What the hell is this program doing that it can bring an I5 to it's knees?'.
**** See also 'Bugs, Problems, Gripes' Thread ****

[acpraider6]

The first 'major' patch cannot come too soon!*

seriously bro? where did you hear this?

[psugrad1999]

seriously bro? where did you hear this?

http://www.shacknews.com/onearticle.x/66006

[Rob12345]

It's been how long since release now? 3 weeks? Where the f*** is the fix for this? Are the developers all on vacation or something after this launch? There seems to be no tech support in the forums addressing this issue... no official communications even acknowledging the issue. I have the same issue (still after the ATI profile update) on 2x ATI Mobility Radeon HD 3870s running the latest drivers.

I suggest we begin filing complains with the Better Business Bureau (2K falls under New York BBB jurisdiction). Type in "2k games" and you'll find them. This isn't just a bug... this is not receiving the product for which we paid for and as advertised. We can't even play the game as intended. Normal means of support have been exhausted. Maybe we'll draw some attention this way. The complaint will take about 10-15 minutes to file.

http://newyork.bbb.org/

[coverme21]

I know everyone seems to be having issues and i wanted to post this to make sure that what im experiencing is similar or different and the admins make note.

When game loads in dx10/11 i get to the menue screen and it locks up on every attempt can not even get into game this way.

When playing dx 9 i can at some times enter a game or other times during the loading audio test for your race the game crashes. When it does go through it crashes at random times usually when i click the next turn and its processing this has happen on both a huge and large map sometime early sometimes late in a game.

Ive also noted that the trade pop video doesnt show at times only a text bubble to click on ( buggy interaction). Below is my dxdiag im not sure if anyone can "see" anything or offer any advice, I just cant wait for this patch because atm the game is simply unplayable with crashes every 10 or 15 mins ( in a good game). THank you

System Information
------------------
Time of this report: 10/16/2010, 15:49:30
Machine name: OCTAVIOUS-PC
Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.100608-0458)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: XPS 730
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz (4 CPUs), ~2.8GHz
Memory: 2812MB RAM
Page File: 1521MB used, 4320MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
DxDiag Version: 7.00.6002.18107 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Sound Tab 4: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: ATI Radeon HD 3870 X2
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x950F)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_950F&SUBSYS_25421028&REV_00
Display Memory: 2164 MB
Dedicated Memory: 1013 MB
Shared Memory: 1150 MB
Current Mode: 1440 x 900 (32 bit) (60Hz)
Monitor: Generic PnP Monitor
Driver Name: aticfx32.dll,aticfx32.dll,atiumdag.dll,atidxx32.dl l,atiumdva.cap
Driver Version: 8.17.0010.1043 (English)
DDI Version: 10.1
BGRA Supported: Yes
Driver Attributes: Final Retail
Driver Date/Size: 8/25/2010 22:01:04, 528384 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-D64F-11CF-8B77-4805BEC2C535}
Vendor ID: 0x1002
Device ID: 0x950F
SubSys ID: 0x25421028
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Speakers (Creative SB X-Fi)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1102&DEV_0005&SUBSYS_60021102&REV_00
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: ctaud2k.sys
Driver Version: 6.00.0001.1283 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 6/30/2008 04:49:54, 525464 bytes
Other Files:
Driver Provider: Creative
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: SPDIF Out (Creative SB X-Fi)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: PCI\VEN_1102&DEV_0005&SUBSYS_60021102&REV_00
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: ctaud2k.sys
Driver Version: 6.00.0001.1283 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 6/30/2008 04:49:54, 525464 bytes
Other Files:
Driver Provider: Creative
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Realtek HDMI Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10280224& REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHDA.sys
Driver Version: 6.00.0001.5506 (English)
Driver Attributes: Final Retail

[xtrix]

Werkt ook niet op mijn Alienware M15x
Intel Core i5 CPU M540 @ 2.53 Ghz 2.53 Ghz

Windows 7 Professional 64 bit
4Mb geheugen
Direct X 11.0
NVIDIA GeForce GTX 260 M met 1 MB onboard mem

Alleen het voor filmpje werkt, waarna het scherm blank blijft en niets te zien of te bedienen is. Echt suf van een nieuwe game voor veel geld. Hoop dat er een oplossing voor is.

[Goldark]

I'm very disapointed this issue is still going on. I've not played for a few weeks hoping it would be fixed, but there's no mention of the issue in the latest patch notes (http://forums.2kgames.com/forums/showthread.php?t=94438)

Has anyone heard any news on the issue?

[Kinseek]

Patch notes:

Multiple crash fixes.

While not mentioning this issue specifically, I would place a good wager on this issue being included in that...

[Synthiviper]

Patch notes:


While not mentioning this issue specifically, I would place a good wager on this issue being included in that...

I'd just hate to assume, only to find out whilst playing that it has yet to be fixed. I wish they'd address this more fully, as I still can not play the game.

[Kinseek]

I'd just hate to assume, only to find out whilst playing that it has yet to be fixed. I wish they'd address this more fully, as I still can not play the game.

The title of this thread is "DX10/11 graphics freeze, DX9 works ok", and most people report this indeed being the issue.

If you cannot play in DX9 then you have a different issue, which should go into a different thread to keep things focused. Here specifically you are asking for an adress to a problem it appears you do not share.

The patch notes says it will fix multiple crash issues. If you want specifics you would have to ask for something specific to your problem. Giving specific adresses to non-specific problems is kinda hard...

[LordPoncho]

The title of this thread is "DX10/11 graphics freeze, DX9 works ok", and most people report this indeed being the issue.

If you cannot play in DX9 then you have a different issue, which should go into a different thread to keep things focused. Here specifically you are asking for an adress to a problem it appears you do not share.

The patch notes says it will fix multiple crash issues. If you want specifics you would have to ask for something specific to your problem. Giving specific adresses to non-specific problems is kinda hard...

Don't need to be a dick, some people in this thread have mentioned both not working.

I have an 8800GTS, DX9 has an entirely different crash. We are experiencing the same problem, but more severely.

[psugrad1999]

NVidia just came out with new beta's today. I'm going to try it out. I'll let you know how it goes later.

[psugrad1999]

I just played about 1.25 hours in dx 10/11 after installing the new beta drivers. I only experienced some minor artifacting. However, I had at most 4 cities and met 2 civs and 2 city states. I tried to load my 70+ city game that was crashing in dx9 on the release driver and it still crashed. So I'm thinking there is a combination problem of the game and video drivers.

[psugrad1999]

Ok, after my previous crash I started up a new dx10/11 game. This time i was in Europe(last time was Canada), ran for 30 mins and not problem. Not even artifacting. looks like the 70+ city is a seperate issue.

[acpraider6]

Just installed the new beta drivers from nvidia as well, let's see if this allows me to start, and play dx 11

[contaygious]

yay me too! Thank heavens for the new drivers!!!!!!!! I couldn't even play for more than 1 minute before and now everything is fine so far!!!!!!!

[ironside76]

Just installed the patch too. I can now start a game in DX10/11 mode and everything looks good. However, the game crashed in the same way after about 25 turns! An improvement but still no good. Anyone else get this?

Suffice to say my specs are like everyone else, Geforce 8800GTS (x2 but makes no difference if i disable SLI).