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Thread: DX10/11 graphics freeze, DX9 works ok

  1. #241
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    @Greybeard:

    Tried your fix, game hung within two seconds of starting the first turn, so no joy for my problem I'm afraid...

  2. #242
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    Quote Originally Posted by Zzyzxuk View Post
    @Greybeard:

    Tried your fix, game hung within two seconds of starting the first turn, so no joy for my problem I'm afraid...
    Didn't work for me either.

  3. #243
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    Quote Originally Posted by Hansolo88 View Post
    You know guys, as much as I agree with a lot of these type of sentiments being voiced here, they really belong in another forum thread.

    This thread should stay on topic of providing information on what appears to be a common problem across a lot of systems as well as proposed solutions and results.
    Do you really think they are in need of more empirical data? Do you really? And if so, have you been following this thread? This is nothing but slipshod workmanship coupled with a smug, cavalier approach to customer support. I'm sorry, but throwing away $60 is not something that I feel comfortable doing - if nothing more than from a point of pride.

  4. #244
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    My system been running almost 6 days now all completely fine with hours upon hours of play in DirectX 10/11 mode since I updated my video drivers from Nvidia on my barely 4 month old MacBook Pro running Civilization on my partition drive with BootCamp running Windows 7.

    Try and update your PC video card and see if you continue to have the same problems. All my problem were fixed with the game once my Nvidia video card drivers were updated. Game runs damn fine now. Try to update your video card see if that helps you all out as well.
    Last edited by Alithas; 10-01-2010 at 11:54 PM.

  5. #245
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    Quote Originally Posted by Alithas View Post
    My system been running almost 6 days not completely fine with hours upon hours of play in DirectX 10/11 mode since I updated my video drivers from Nvidia on my barely 4 month old MacBook Pro running Civilization on my partition drive with BootCamp running Windows 7.

    Try and update your PC video card and see if you continue to have the same problems. All my problem were fixed with the game once my Nvidia video card drivers were updated. Game runs damn fine now. Try to update your video card see if that helps you all out as well.
    I'm so happy for you.

    If you will actually read what remains of the thread — even after a large number of posts were apparently administratively purged — you will see that people have done what you say to try. We have purchased video cards that meet or exceed the recommended specs. We have downloaded the newest drivers directly from the manufacturer and have installed them properly. (Yes, we uninstalled our old drivers first, etc.)

    As has been explained in quite some detail, the lifetime of electrical circuity is directly tied to the ohms (the resistance) and the heat produced therefrom. So, play merrily along while you can. You are using up your card like someone running a hair dryer on high for hours and hours on end. Your fun will come to a grinding halt. And you will be lucky if the ambient heat does not damage other circuitry in your computer. I hope your graphics card is far away from your motherboard.

    Meanwhile, your counterexample is absolutely useless. It does nothing to solve the problems we are having. Don't you think we want to play the game? Do you think we should play it when our GPU temp skyrockets to nearly the boiling point of water? Do you think we just have nothing better to do than post here, having bought the game and loaded it onto our system? Do you think we're making crap up?

    What's the matter with you that you just disregard the plight other people are having while you are doing just fine? At least for a limited time.

    Is it some sort of schadenfreude?
    Last edited by Liberal; 10-02-2010 at 12:14 AM.

  6. #246
    Quote Originally Posted by Liberal View Post
    I'm so happy for you.

    If you will actually read what remains of the thread — even after a large number of posts were apparently administratively purged — you will see that people have done what you say to try. We have purchased video cards that meet or exceed the recommended specs. We have downloaded the newest drivers directly from the manufacturer and have installed them properly. (Yes, we uninstalled our old drivers first, etc.)

    As has been explained in quite some detail, the lifetime of electrical circuity is directly tied to the ohms (the resistance) and the heat produced therefrom. So, play merrily along while you can. You are using up your card like someone running a hair dryer on high for hours and hours on end. Your fun will come to a grinding halt. And you will be lucky if the ambient heat does not damage other circuitry in your computer. I hope your graphics card is far away from your motherboard.

    Meanwhile, your counterexample is absolutely useless. It does nothing to solve the problems we are having. Don't you think we want to play the game? Do you think we should play it when our GPU temp skyrockets to nearly the boiling point of water? Do you think we just have nothing better to do than post here, having bought the game and loaded it onto our system? Do you think we're making crap up?

    What's the matter with you that you just disregard the plight other people are having while you are doing just fine? At least for a limited time.

    Is it some sort of schadenfreude?
    QFT

    Honestly, if it's been mentioned once, and users say it doesn't work, then it doesn't need to be posted AGAIN.

  7. #247
    Hmm i got a radeon HD5800ish card and i cant run the game in DX9 (got bluescreen) :/, just wanted to try if it helps speed up the "ai-turns". Use win7 and i have no problems with DX11.

  8. #248
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    My game worked flawlessly until steam patched the game for me today. (havn't played for a few days). Now it won't let me play on DX10/11. DX9 just looks aweful and I can't be asked to play with that.

    Whatever that patch was, it ruined the game launching for me.

  9. #249
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    I would just like to know how I can boot up to a non-black screen (outside of safemode) ... seem completely hosed now for some reason.

  10. #250
    People who are looking for help with an issue OTHER THAN:
    "You can play in DX9 but can not play in DX10/11"

    You have a 99% chance your question about some random issue will not get answered in this thread. I really question humanity when people can't follow a simple thread title. (And yeah I do feel that is a good judge on humanity as a whole =P )

  11. #251
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    Quote Originally Posted by be0wulfe View Post
    I would just like to know how I can boot up to a non-black screen (outside of safemode) ... seem completely hosed now for some reason.

    I had the same problem today too. Windows wouldn't boot to the login screen, just a black screen. Fixed it by installing old (258) nvidia drivers. Was running the beta. And then reinstalled them. Can't help ya if your runnig Ati, sorry.

    Haven't figured out why it happened yet...

  12. #252
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    wont let me play dx10/11 anymore

    Ok I have a slightly different issue.
    1st time I played the pop up screen gave me the option to play using Directx10 or 11....I played without problems.
    The next day I load up the game but the pop up will not let me select direct10 or 11. It only lets my choose direct x9
    Even making a shortcut for 11 the game will not let me.
    I have had no changes to the pc since it ran fine the 1st time on direct x10/11
    How can I fix this one?

  13. #253
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    I agree with Boosthungry above, this thread is specifically focused on the issue where users experience a graphics freeze when using the DX11 .exe but not the DX9 .exe. When this freeze occurs, the game and UI are still active (and you can still use hotkeys and/or blind click the mouse) but the screen has stopped refreshing.

    All other issues that aren't related to this aren't really the subject of this specific thread.

  14. #254
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    I have the exact same issue. I have an 8800gtx and I can only play for a few seconds before it freezes. I have the latest update that says it fixes freezing issues, but no luck for me. Is there a patch coming?

    THANKS!

  15. #255
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    OK - I finally got through on the phone desk and spoke to someone who sounded like he might be able to help... (hoorah!)

    First, he confirmed that on looking at the DXDIAG results, that my machine is definitely supposed to be able to run the game...

    He recommended gathering some information from Windows Event Viewer, and since some of the posters here seem interested in helpilng with the diagnostics, perhaps you'd like to post your event data in... personally, I don't normally get a Windows error when I get the DX10 hang... the screen just locks, but on one occasion I got an error, the text of which follows.

    After a crash immediately go to control panel>administrative tools>event viewer. Click on windows logs then on application. There should be an error listed to the right. right click on it and choose copy as text then you can paste it into a post... would be interested to see if other NVIDIA card users are getting similar errors?

    Here's mine:

    Log Name: Application
    Source: Application Error
    Date: 04/10/2010 17:45:43
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Opus4
    Description:
    Faulting application CivilizationV_DX11.exe, version 1.0.0.20, time stamp 0x4ca37045, faulting module d3d11.dll, version 7.0.6002.18107, time stamp 0x4abc1d78, exception code 0xc0000005, fault offset 0x0005b518, process id 0xa54, application start time 0x01cb63e31f86a64d.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-10-04T16:45:43.000Z" />
    <EventRecordID>46761</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Opus4</Computer>
    <Security />
    </System>
    <EventData>
    <Data>CivilizationV_DX11.exe</Data>
    <Data>1.0.0.20</Data>
    <Data>4ca37045</Data>
    <Data>d3d11.dll</Data>
    <Data>7.0.6002.18107</Data>
    <Data>4abc1d78</Data>
    <Data>c0000005</Data>
    <Data>0005b518</Data>
    <Data>a54</Data>
    <Data>01cb63e31f86a64d</Data>
    </EventData>
    </Event>

  16. #256
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    Quote Originally Posted by Dyonas View Post
    A cynic would indeed think that and it was my first reaction upon seeing the page count drop from 22 to six! Given that it was both helpful to see other users with a very similar problem and had a lot of system information from different people I can only think that they were removed to hide just how bad the problems are. If true it's a very, very bad move. If there's another reason I'd REALLY like to know what it is.
    We changed the number of posts per page from 10 to 40, so the number of pages shrunk considerably. All of the posts are still here, there are just more of them on each page.

  17. #257
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    Thanks for clearing that up Greg! That makes me feel a lot better.

    Now, how about a patch update...

  18. #258
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    Event Viewer Messages

    Ok, so steam pushed out a new client update. I think that is what caused my crash. After applying and restarting steam I played for 20 mins and got the usual freeze. Here are the relevant error events:

    First Crash

    Steam update was not applied.

    Faulting application name: CivilizationV_DX11.exe, version: 1.0.0.20, time stamp: 0x4ca37045
    Faulting module name: d3d11.dll, version: 6.1.7600.16385, time stamp: 0x4a5bd9a6
    Exception code: 0xc0000005
    Fault offset: 0x0005c5d8
    Faulting process id: 0x1774
    Faulting application start time: 0x01cb643d060b8742
    Faulting application path: c:\program files (x86)\steam\steamapps\common\sid meier's civilization v\CivilizationV_DX11.exe
    Faulting module path: C:\Windows\system32\d3d11.dll
    Report Id: e9ae9d8e-d031-11df-b624-001d92386bfa

    Then got the general freeze that event viewer flagged as application hang:

    The program CivilizationV_DX11.exe version 1.0.0.20 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
    Process ID: 16cc
    Start Time: 01cb643f4b213979
    Termination Time: 672
    Application Path: c:\program files (x86)\steam\steamapps\common\sid meier's civilization v\CivilizationV_DX11.exe
    Report Id:

  19. #259
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    Quote Originally Posted by psugrad1999 View Post
    Then got the general freeze that event viewer flagged as application hang:

    The program CivilizationV_DX11.exe version 1.0.0.20 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
    Process ID: 16cc
    Start Time: 01cb643f4b213979
    Termination Time: 672
    Application Path: c:\program files (x86)\steam\steamapps\common\sid meier's civilization v\CivilizationV_DX11.exe
    Report Id:
    @psugrad1999: How long do you have to wait before this error gets generated in event viewer? When I get the freeze, it just sits there, and I've just killed off the application via Task Manager rather than wait... but if it eventually generates it, I'm happy to wait for it to do it to get the crash data, but how long does it take? (Or are the "stopped interacting" messages in a different place in Event Viewer?)

  20. #260
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    Same problem as with everyone

    My specs are Q6600, 8800 ultra, 4gig ram, all other games are functioning fine, but this one.

    DX10/11 mode, was playing the Chinese, crashed around turn 470, at a specific turn, everytime.

    DX9 mode, the same occurs.

    The crash at first was a still screen with sound still running that I can control-alt-del from, then sometimes it would just lock up, no sound, mouse cursor is stuck and I have to hard reset the computer. No overheating issue from the temperature gauges on my computer. All fans are working.

    I am shelving the game and telling others not to buy it till these problems are really fixed. I have been a fanboy of the civ series since Civ 1 on the Amiga! I loved Civ 2, 3, 4 when they first appeared, whats wrong Firaxis with this newest version!!!!

    (Need to fix the AI problems also before I can recommend this game to anyone. The AI is STUPID at war, I can destroy the AI with horsemans or other units so easily, even on deity mode!, on Civ 4 it took me ages to even be competitive at King mode!!, come on! even Civ Revolution was much more challenging than this piece of ****)

    (I loved the idea of hexes instead squares and I like the non-stackable unit idea! Coming from a boardgame perspective. But I don't like any of the other "improvements" much! No religion or even the love-hate corporations? Nerf wonders that doesn't do much, no point being a builder since all the building costs are so expensive, you have to not only waste turns building the buildings but you have to keep paying for them forever!, the crappy AI means WAR is the dominating strategy, just subdue everyone and go for whatever win you want, no strategy in that at all...... I should not be able to defeat the computer on Deity on my first try!!!) Need to fix these things also! I am thusfar disappointed, but I am confident that you guys at firaxis will fix these problems.... I hope....)

  21. #261
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    Same problem here.

    I play for 2-3 hours and the game goes black, I still have my mousepointer and the music plays.

    Two 9800GTX in SLI, 6GB RAM, 3ghz core duo.

    Have not tried the game in dx9 mode yet.

  22. #262
    Quote Originally Posted by bar10dr View Post
    Same problem here.

    I play for 2-3 hours and the game goes black, I still have my mousepointer and the music plays.

    Two 9800GTX in SLI, 6GB RAM, 3ghz core duo.

    Have not tried the game in dx9 mode yet.
    This thread isn't for this issue...

    You people really need to read these threads better and stay on-topic. /facepalm

  23. #263
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    Quote Originally Posted by 2K Greg View Post
    We changed the number of posts per page from 10 to 40, so the number of pages shrunk considerably. All of the posts are still here, there are just more of them on each page.
    Well then, that's me silenced quite spectacularly. Hmph! :P

    I've tried everything I can think of to rectify the DX11 graphics freeze but still no joy. The 'best' option, and I use the term loosely, is to play as much as I can with almost constant quicksaves and then reload the game when the inevitable graphics freeze happens. Unfortunately I don't have the DX9 option because that crashes even before the intro. movie comes up.

  24. #264
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    Time for event viewr to update

    Quote Originally Posted by Zzyzxuk View Post
    @psugrad1999: How long do you have to wait before this error gets generated in event viewer? When I get the freeze, it just sits there, and I've just killed off the application via Task Manager rather than wait... but if it eventually generates it, I'm happy to wait for it to do it to get the crash data, but how long does it take? (Or are the "stopped interacting" messages in a different place in Event Viewer?)
    That's the thing. When the game actually crashed it showed up imediately. When it froze, it took a while and if I remember correctly I had to refresh the event viewer for it to pop up as an appilication hang

  25. #265
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    i had this problem but it seems to have gone away now, i can play for long periods without the game freeze, then image of inside the hut etc

  26. #266
    I'm really hoping this gets fixed soon so I can play a game I bought TWO WEEKS AGO

  27. #267
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    Quote Originally Posted by LordPoncho View Post
    I'm really hoping this gets fixed soon so I can play a game I bought TWO WEEKS AGO
    Yeah, have no words for it... HURRY?

  28. #268
    My problem is a little confusing, I downloaded and played the demo, I played on the dx10, dx11 option which was recommended and had no problems.

    I then bought the game from steam and the dx9 option is recommended, the dx10 and dx11 option has some corrupted graphics, it has the script twice with one overwriting the other and cannot even select this option.

    My card is a GTX470, one other note, I downloaded the demo from FilePlanet and it ran fine, it could be the Steam version has some corrupted files.

  29. #269
    I bought my copy from Steam. It tells me DX10/11 is recommended, but the game refuses to load the DX10/11 mode. It ALWAYS loads DX9 mode, no matter how I make the game start. I have posted about this problem in several other topics. If I remove the DX9.exe from the folder (to desktop or wherever) the DX11 version WILL start, but as soon as the Steam box that tells me it is loading the game goes away, the DX11 version of the game just disappears off my task manager process list and nothing happens. I have a plenty fine graphics card (which I bought JUST for this game).

    Here is the important parts of my DXdiag:

    -----------------
    System Information
    ------------------
    Time of this report: 9/28/2010, 22:57:59
    Machine name: RAD_PAD
    Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.100608-0458)
    Language: English (Regional Setting: English)
    System Manufacturer: System manufacturer
    System Model: System Product Name
    BIOS: Phoenix - AwardBIOS v6.00PG
    Processor: Intel(R) Core(TM)2 Duo CPU E6850 @ 3.00GHz (2 CPUs), ~3.0GHz
    Memory: 6142MB RAM
    Page File: 1543MB used, 16775MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    DxDiag Version: 7.00.6002.18107 64bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Display Tab 2: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: NVIDIA GeForce GTX 460
    Manufacturer: NVIDIA
    Chip type: GeForce GTX 460
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_0E22&SUBSYS_13603842&REV_A1
    Display Memory: 3553 MB
    Dedicated Memory: 738 MB
    Shared Memory: 2815 MB
    Current Mode: 1280 x 1024 (32 bit) (60Hz)
    Monitor: Generic PnP Monitor
    Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,n vwgf2um,nvwgf2um
    Driver Version: 8.17.0012.5896 (English)
    DDI Version: 11
    BGRA Supported: Yes
    Driver Attributes: Final Retail
    Driver Date/Size: 7/9/2010 15:38:00, 12471400 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71E3E-4D62-11CF-FA4C-6C331FC2C535}
    Vendor ID: 0x10DE
    Device ID: 0x0E22
    SubSys ID: 0x13603842
    Revision ID: 0x00A1
    Revision ID: 0x00A1
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
    Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}:
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    Card name: NVIDIA GeForce GTX 460
    Manufacturer: NVIDIA
    Chip type: GeForce GTX 460
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_0E22&SUBSYS_13603842&REV_A1
    Display Memory: 3553 MB
    Dedicated Memory: 738 MB
    Shared Memory: 2815 MB
    Current Mode: 1680 x 1050 (32 bit) (60Hz)
    Monitor: SyncMaster 226BW(Digital)
    Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,n vwgf2um,nvwgf2um
    Driver Version: 8.17.0012.5896 (English)
    DDI Version: 11
    BGRA Supported: Yes
    Driver Attributes: Final Retail
    Driver Date/Size: 7/9/2010 15:38:00, 12471400 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71E3E-4D62-11CF-FA4C-6C331FC2C535}
    Vendor ID: 0x10DE
    Device ID: 0x0E22
    SubSys ID: 0x13603842
    Revision ID: 0x00A1
    Revision ID: 0x00A1
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
    Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}:
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

  30. #270
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    Other thoughts on the issue

    I have an older hp laptop with windows 7 64 installed. The laptop itself works ok, but it is old and barely supports windows 7. I had to get creative just to find the sound drivers. Anyway, hp no longer supports this laptop for drivers, but I thought what the heck, I should be able to run dx9. But that would be a big fat no. It won't even load in windowed mode. So this game (while it was promoted to run on more systems then ever) is either so buggy with the graphics or it is terribly graphics intensive and won't support anything but the newest hardware.

  31. #271
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    word ?

    Has there been any word on the issue like the OP stated running civ5 on 8800 cards ? Also like said here http://forums.2kgames.com/forums/showthread.php?t=91984 sent in a support ticket to official EU support but no word back yet , nothing.

    Until now in the patch notes I always see "general crash fixes" and cross my fingers when loading a game , but nothing has helped so far. . Would be nice to be able to play before holiday season when I plan to update my graphics cards.

  32. #272
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    After yesterdays patch to steam I am no longer able to play in DX11, the game feezes after 3d graphics loads, the error reported in dx11 dll module. That steam-civ V project is a pile of ....

  33. #273
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    I have the latest drivers for 8800gtx and I can't play direct x 10/11 either. get stuck right after loading a game. I emailed customer service Monday, but still had not gotten any response....

  34. #274
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    Oct 2010
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    Fix?

    I was having the same issues as you all. After some tinkering, I turned off all the bells and whistles in Windows 7 and that did the trick. The game actually un-froze after I tabbed out and turned off the Windows 7 goodies. I was able to tab back into the game and *poof* we're all good.

    Try this fix:
    Start > right click on Computer > Properties > "Windows Experience Index" (next to "rating") > Adjust visual effects (left side of screen) > Adjust for best performance > Okay

    Alternately, you can get to the menu through Control Panel > All Control Panel Items > Performance Information and tools > etc.

    Let me know how that works.


    Seems reasonable that it's a Windows process mucking up Civilization, given all of the various computers and graphics cards we're looking at. Someone more motivated than myself might play turning on-and-off the different windows goodies in order to isolate the troublemaker. It's likely a process that exists in XP, Vista, and 7.

    Good luck!
    ----

    System Info:
    Windows 7 Ultimate - 32 bit
    4 GB RAM
    AMD 2.50 GHz Dual-Core
    ATI Mobility Radeon HD 4200
    Last edited by wvusoldier; 10-08-2010 at 05:07 AM.

  35. #275
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    Quote Originally Posted by wvusoldier View Post
    Try this fix:
    Start > right click on Computer > Properties > "Windows Experience Index" (next to "rating") > Adjust visual effects (left side of screen) > Adjust for best performance > Okay
    Tried it, makes absolutely no difference. The Civ5 app still shows "not responding", even after applying changes as you suggest.

  36. #276
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    Adjustment failed

    Quote Originally Posted by Zzyzxuk View Post
    Tried it, makes absolutely no difference. The Civ5 app still shows "not responding", even after applying changes as you suggest.
    I agree this is bunk, adjusting for performance actually crashed the game even faster for me. As soon as the game started it crashed on me. I didn't get to move a unit or found a city.

  37. #277
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    Just confirming that I get the same graphics freeze when windows effects are turned off.

  38. #278
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    Not a freeze but a crash

    Ok, so I got my first crash while using dx9. I'm over 700 turns, with about 100 cities or so. Windows error log reports the following, I hope it helps:

    Faulting application name: CivilizationV.exe, version: 1.0.0.20, time stamp: 0x4ca372ac
    Faulting module name: CivilizationV.exe, version: 1.0.0.20, time stamp: 0x4ca372ac
    Exception code: 0xc0000005
    Fault offset: 0x00015992
    Faulting process id: 0x1af0
    Faulting application start time: 0x01cb6845847e030f
    Faulting application path: c:\program files (x86)\steam\steamapps\common\sid meier's civilization v\CivilizationV.exe
    Faulting module path: c:\program files (x86)\steam\steamapps\common\sid meier's civilization v\CivilizationV.exe
    Report Id: 56501d12-d43f-11df-a299-001d92386bfa

  39. #279
    Join Date
    Oct 2010
    Posts
    113
    I'm having the same issue.
    If I run the game in DX10/11, I can play for a few minutes without any problems whatsoever, and then out of nowhere (usually when I scroll across the page, but not only then, really any time out of nowhere) the game just freezes. I can hear the sounds, and I can even hear I can click things, but the graphics stay firmly in place. If I alt-tab out and back in, the screen goes black. I have to CTRL-ALT-DELETE my way out of the game.
    If I run the game in DX9, it works fine.
    But I don't like running it in DX9, because ironically WHILE the game actually runs in DX10/11, it runs BETTER than it does in DX9, until it suddenly crashes.

    I have windows 7 64bit, 4gigs ram, and a GeForce 8800GTX, all updated drivers.

  40. #280
    Join Date
    Oct 2010
    Posts
    113
    ------------------
    System Information
    ------------------
    Time of this report: 10/10/2010, 15:01:23
    Machine name: ZEPLINPC
    Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
    Language: Danish (Regional Setting: Danish)
    System Manufacturer: System manufacturer
    System Model: P5K
    BIOS: BIOS Date: 12/24/07 11:21:23 Ver: 08.00.12
    Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (4 CPUs), ~2.4GHz
    Memory: 4096MB RAM
    Available OS Memory: 4096MB RAM
    Page File: 1905MB used, 6283MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7600.16385 64bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Sound Tab 1: The file ctaud2k.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
    Sound Tab 2: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: NVIDIA GeForce 8800 GTX
    Manufacturer: NVIDIA
    Chip type: GeForce 8800 GTX
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_0191&SUBSYS_82331043&REV_A2
    Display Memory: 2530 MB
    Dedicated Memory: 739 MB
    Shared Memory: 1791 MB
    Current Mode: 1600 x 1200 (32 bit) (60Hz)
    Monitor Name: Standard PnP-skærm
    Monitor Model: Cintiq21UX
    Monitor Id: WAC1014
    Native Mode: 1600 x 1200(p) (60.000Hz)
    Output Type: HD15
    Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,n vwgf2um,nvwgf2um
    Driver File Version: 8.17.0012.5896 (English)
    Driver Version: 8.17.12.5896
    DDI Version: 10
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 7/10/2010 05:38:00, 12471400 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71E3E-42D1-11CF-FB64-3FA21CC2C535}
    Vendor ID: 0x10DE
    Device ID: 0x0191
    SubSys ID: 0x82331043
    Revision ID: 0x00A2
    Driver Strong Name: oem17.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section0 03:8.17.12.5896ci\ven_10de&dev_0191
    Rank Of Driver: 00E62001
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_B ModeWMV9_B ModeVC1_A ModeWMV9_A
    Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    D3D9 Overlay: Supported
    DXVA-HD: Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

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