6 weeks
10ch
That was posted on 26th of July. Gee, those "final touches" sure do take a lots of time.Originally Posted by 2kLiz
Consoles got the Single Player DLC (which according to the reviews is quite good, actually), PC did not get it. Keep pissing on PC community, 2K!
Wow you actually found an old post where she would say something that might hold her accountable. You should save that for posterity as most of the ones that followed were very vague political (cover my a$$ type) blurbs. So Liz how's that finalization of the PC patch doing? About finished? Oh wait this has to do with video games and 2K isn't really a game company. Wait whats wrong with that statement. I am so confused.
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Hi there,
First off, being condescending or sarcastic isn't going to speed anything up. Try not to end up in the troll-zone and everything will move along better here.
I don't have an update. I'd post here if I did. I apologize for the delays, but there's nothing to report and new content or patch to give to you guys. When I have more info, I'll post it.
If you have any specific questions, feel free to email or PM me, as I don't always check every post in every thread - I don't want to miss anything if you want to ask me something directly.
Elizabeth, we've tried being nice, that didn't speed it up, we've tried showing our anger and explaining how we won't support 2K with our wallets anymore, that didn't work, what works?
You never give us any update period. You refuse to tell us what the next patch is planned to fix. You refuse to tell us what the list of known issues are, what have been identified as fixable, and what issues need more information (which, if you worked with us instead of as a barrier to customer service, we would gladly provide 2K with).You refuse to tell us why the DLCs aren't coming to PC yet.
I've emailed you and PMd you and no news ever comes. We just sit and wait and sit and wait and the game is still broken nearly 8 months after release.
We want a real response, we want answers, and we want it now.
+1
If you really are unaware of the information Angrybeavers identified (such as known issues, priority or unsquashable bugs, holes in end-user hardware info, etc) that's a bit of a worry to say the least. There are several extensive lists on these forums and I'm sure plenty would be willing to provide info about their issues to clarify how to solve them if needs be.
"I don't have an update. I'd post here if I did." - This is a logical fallacy. As per your statement, please only post when you a) have an update, or b) might need help from the large pool of talented people who have been solving your problems with stopgaps thus far. If it annoys you that people come here specifically (BS2 Tech Support forum) to post their PC issues, and soon after that post their ire at the fact that nothing is being done, you probably shouldn't have a tech support forum
This is not condecension or sarcasm, just my support for what AB posted as it cuts right to the point. Regardless of who posts it there needs to be a response with at least some concrete information about the progress of this, it's just silly now.
Everyone has already asked these questions it's your constant "I don't have any news" responses that peeves everyone and what do you care if I am being sarcastic? Does it upset you for people to think you are not really giving us anything we haven't seen posted many times already? Why don't you go and find out what the hold up is. Call someone who might possibly offer details and insights on the matter even if it's something you don't understand personally.
If it's your boss or who-ever above you telling you to hold back info I can understand, but being vague and evasive (and polite) doesn't help resolve anything. Wouldn't you be upset if you bought something you couldn't use as advertised? Do a little diggin. I bet you wouldn't even have to leave your desk as you have posted before that you guys work closely together. I am old enough to know when I am being taken for a ride. If I have offended you to bad; your company has my money so what is there to be upset about?
I bought my copy of BioShock 2 at launch, and since then it has crashed to desktop on average ever 45 minutes during playing, which makes getting into the game exceedingly difficult. BioShock original also did this, until, after six or so months, a patch was released which corrected this error, and now BioShock original plays as intended. The same sadly cannot be said for the sequel.
Alas, eight months in, I am still waiting for the BioShock 2 equivalent. I'm not angry; I'm just disappointed.![]()
Cant believe your still posting the same drivel Elizabeth and getting away with it absolutely pathetic. For a community manager to give so little care and attention to people that feel they have been ripped off by the company you work for. I hope you are ashamed of yourself because you are showing very low standards of yourself and your company. I for one will never buy a 2k product again and I hope a lot of other consumers here who pre purchased bioshock 2 and now are left with an unfinished game 8 months on will do the same.
I'm sorry you feel that way - All the questions are active with the team currently, but beyond that I don't have a final answer for you. I would like to return with a single status report that, good bad or otherwise, gives you all the answers you need.
As the head of the community team and customer service team, I'm here for you whenever you need me, but I cannot make up answers myself - that wouldn't be responsible or respectful to you.
We'd like to know what questions those are, that you say are with the team.
I used this example some time ago, but I can name several game companies who, in their forums, or on their support pages, post a list of "known issues being investigated".
In order to reassure 2K's customer base (which , based on this forum, may be a dwindling one), please post a list of these for us. That way, we know that you're looking into x, y, and z, but if q, r, s, and t are issues we've brought up here but support isn't aware of them because they've been posted here but not made as formal support requests, we the customers can provide our related game information and trial-and-error results to support for them to poke at with a stick.
Last edited by angrybeavers; 09-21-2010 at 05:08 AM.
Apologies, I figured we were all on the same page about that - but the main issues I'm looking in to are patch updates for all three platforms, an update on PC content and patching, playlist update, and vending machine sound status (among a couple other bug/requests - that is included in the full patch notes that are pending!)
Wow, how nice of you to delete my post, Elizabeth. 7 weeks and nothing, great job.
e: the notes are pending, not the patch? stunning indeed.
Last edited by Bond697; 09-21-2010 at 07:42 PM.
and let me guess, you won't release the patch notes until the patch is finalized.
I call ☺☺☺☺☺☺☺☺. Just give us the list of issues being worked, now. Not later. Enough playing interference and runaround and marketing ☺☺☺☺☺☺☺☺, be honest and forthright for once.
We want, right now, the full list of bugs being worked.
Edit: since in the past you've shown you won't give out info unless we play 20 questions and paint you into a corner, here's the details.
1. Does the next patch for PC fix the missing vending sounds?
2. Does the next patch for PC fix the bik video stuttering so I don't have to use the SilentHill patch anymore?
3. Does the next patch for PC fix the mouse accel reset on level load issue?
4. Does the next patch for PC fix the music looping errors?
5. Does the next patch for PC fix the missing Little Sister dialog/animations?
6. Does the next patch for PC fix the missing main menu screen music?
7. Does the next patch for PC fix the incorrect hack keybinding issue and the What Is This keybind issue?
If the answer to this is a blanket homily or "wait and see, be patient", I shall simply ask again and again until real answers are provided by 2K.
Last edited by angrybeavers; 09-21-2010 at 11:00 PM.
Oh, yes, sorry. I forgot that one.
What about:
9. Does the new patch fix the disappearing helmet HUD?
Place your bets now, folks. How long do you think it will take for Elizabeth to respond, andwhat form do you think her non-answer dodge will take? My bet is "I'm sorry, I don't have that information, please just be patient, and in another six months we hope you go away and ignore the fact that the game you paid for is still a broken sack of feck."
Last edited by angrybeavers; 09-22-2010 at 03:40 AM.
Yes - I'd like the HUD issue to be fixed! If - after the next patch - it's not, I will be speechless.
Sorry if some of us seem impatient, but we've been waiting a while for this patch.
angrybeavers - Every one of the support issues we discussed has been reported to the team - I did that weeks ago when we talked, so they are looking in to all of them for you and everyone else.
So there is definitely, definitely, no buts or maybes going to be a patch then?
Or a robot fueled by perfect greed and illogical hate for paying customers.
Here's a question... since Elizabeth won't tell us when the patch is to be expected...
What're the chances that Duke Nukem Forever will be released before the 2K spliceheads release the BS2 patch?
Pretty good. Better now that DNF is uncancelled.
Think the BS2 patch will fix what it advertises? The last few haven't. I doubt this one will.
Wait, DNF will be published by 2K! You know what that means. Unless BS2 is fixed, I would't cross the street to buy it if it was free.
Last edited by angrybeavers; 09-22-2010 at 10:36 PM.
Next time anyone is on a site like Kotaku or any other game site and you see an article about Mafia II or Bioshock Infinite or any any of 2K's recently released or upcoming half-finished games, be sure to post a buyer beware comment about 2K's documented history of shoddy support for Bioshock 2, their unresponsive community manager(s) and how this pattern will most likely be repeated in future games. Include a link to this thread!
Tagging every such article you see with the saga of 2K's poor BS2 support may or may not have much overall impact on their sales, but personally if I can prevent just one sale I will feel a little better about helping someone else avoid going through the all support headaches as voiced on this board. It's all gravy after that.
Seconded. i do this on rock paper shotgun when they post about infinite.
Since 2k takes such sh1tty care of customers, the best way to deal with it is to stop being customers and actively encourage others to join you.
They've given us the finger, we give it back.
Thirded. I will also tell everyone I see not to purchase 2K games. I've also been told by friends that their sports games receive little to no support. I'll be sure to get the word out.
For the sake of my sanity, please post here in the future - that way, I won't miss anyone!
http://forums.2kgames.com/forums/sho...64#post1148364