cannot load save game (steam, windows 7)

[Pepperyfish]

basically whenever I click the load game button it gives me an error that says
"Runtime Error!

Program: ...common/sid meier's civilization V/civilizationV_DX11.EXE
This application has requested the runtime to terminate it in an unusual war. Please contact the application's support team for more information"
then once I press OK I get the generic civilization V has stopped working thing. I have tried verifying the game cache it says one file has not been found and it will reacquire but that doesn't work. I also tried rebooting, re-installing my graphic drivers as I found a thread that said you should do that, I also found a thread that told you to go into the config file and make sure that it was set to save/load from the right place it was, and of course the old standby turning it off and on again.

[QuantumTarantino]

Can you disable the "Steam in game community" and see if it helps?

[Pepperyfish]

ok tried that and it gave me the same error message.

[Dei Sicarius]

Uninstall reinstall??? i know its drastic....but the time waiting for answers here, you may fix it and be playing right now

[donald23]

Does this happen with one specific save or with all saves?

Like a save from turn 2 and a save from turn 250?

[QuantumTarantino]

Donald, from his post, it happens when he clicks the load button, before any saves are accessible.

OP, can you disable (or enable) cloud saves and see if that helps?

[Pepperyfish]

ok I did a full uninstall reinstall and it still doesn't work, and quantum when I go to properties to disable cloud saves the option to disable it is faded out and I can't change it.

[QuantumTarantino]

re-enable the in ame community, to disable that setting.

[donald23]

Donald, from his post, it happens when he clicks the load button, before any saves are accessible.

Ah, missed that.

[Pepperyfish]

ok tried it with cloud saves off and still no luck.

[oblio]

Maybe try posting your dxdiag to see if there is a component issue. Others have had an issue with underpowered systems that allow them to start and save a game but can't load later. Might also be interesting to see if turning your AV off makes a difference.

[QuantumTarantino]

ok tried it with cloud saves off and still no luck.

Can you post a Hijack This log, so we can see what software might be loading an overlay on your machine

[Pepperyfish]

I am sorry I did some googling around and cannot for the life of me figure out a Hijack This log is, there seems to be like multiple versions and stuff. And here is my Dxdiag, I am not sure how I should hide this as spoiler tags here don't compress the text so I guess I will just leave it long.

AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.1 7713
NetBridge,0x00200000,2,0,netbridge.dll,6.01.7601.1 7514
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17713
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17713
ATI Video Rotation Filter,0x00200000,1,1,atimpenc64.dll,12.03.0000.20 309
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0 000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601 .17528
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17713
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17713
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17713
Media Center Extender Encryption Filter,0x00200000,2,2,Mcx2Filter.dll,6.01.7601.175 14
AudioRecorder WAV Dest,0x00200000,0,0,WavDest.dll,
AudioRecorder Wave Form,0x00200000,0,0,WavDest.dll,
SoundRecorder Null Renderer,0x00200000,0,0,WavDest.dll,
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17713

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.1751 4

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.177 13

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc64.dll,12.03.0000.2 0309
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
PCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17713
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17713

Audio Capture Sources:
Microphone (VIA High Definition,0x00200000,0,0,qcap.dll,6.06.7601.17514

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17 528
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17 528
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17 528

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17713

WDM Streaming Capture Devices:
VIA HD Audio Input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

WDM Streaming Rendering Devices:
VIA HD Audio Output 2,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.1751 4

Audio Renderers:
Speakers (VIA High Definition A,0x00200000,1,0,quartz.dll,6.06.7601.17713
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17713
DirectSound: Speakers (VIA High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.17713

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0

[QuantumTarantino]

Hijack this, is a program, that will generate a logfile, showing running processes, and things set to run on startup on your PC.

A simple google search should bring you its location.

Whatever file you DID post, doesnt have any relevant information for us

[Pepperyfish]

the file I did post was my Dxdiag as the guy above you asked for it, and I will got looked for it, but yeah it being called Hijack This explains why I couldn't find it in google as I was searching for Hijack this Logs.

[QuantumTarantino]

The file above, was no part of a dxdiag, that is remotely helpful, i dont even recognize where it is located

For the DXDIAG, can you run it again, and post the top sections please

[Feral Chimp]

I'm having the same problem but receive an error whenever I try to create a new thread on this forum. (URL = http://forums.2kgames.com/newthread....stthread&f=86; error = "The requested URL was not found on this server.").

Pepperyfish, I've been able to work around this problem by switching Steam into offline mode--not just turning off the Steam Community functions. Obviously taking Steam offline has some important downsides, but at least it lets me play until there's a fix.

A lot of people have reported this problem here and at other forums, and I've compiled a list of all their suggested solutions... none of which worked for me. I've posted them in a Stack Exchange Gaming post in case some of them work for others.

[Feral Chimp]

I was able to work around this problem by running Steam in offline mode (Steam > Go Offline). That's a good work-around unless:

• You play other Steam games that need to be online
• You want to synchronize saved games between two or more computers
• You want to be awarded Achievements

I was able to resolve the issue permanently by uninstalling both Civilization and Steam then reinstalling them. I'm surprised this fixed the problem since the crash happened immediately with a brand new Steam and Civilization installation on a brand new computer. But it did fix the problem.

Before uninstalling/reinstalling I tried a large list of other changes, including a complete uninstall and reinstall of my video card drivers. Maybe the fix was really because of some combination of those other changes plus the Steam/Civ reinstall.

[QuantumTarantino]

It was - The cause of the crash is an overlay, that is conflicting.

You very likely unistalled, whatever was supplying that overlay