
Originally Posted by
SamBC
The forced patching also makes life easier for support - massively reducing the number of people reporting known issues that have been long-fixed but the users not bothered to update. Believe it or not, that's often a huge drain on support.
On the other hand, Steam offers advantages - DRMs that require a disc in the drive mean you have to know where they are, and keep changing them, which is just annoying. It doesn't require an internet connection whenever you are playing anything. It keeps you up to date with patches (a positive as much as a negative, considered in the round). The overlay is handy for games where you want to prod websites while you play, being less prone to problems than alt-tabbing, and using less system resources than keeping your usual browser open (especially if you have dozens of tabs open in your usual browser). Easy reinstalling whenever you want (given the web access). Steam cloud, where it's supported. Fantastic range of indy games. It has even more advantages for publishers.
The strategy of Steam was to make it have enough advantages that people want it despite the disadvantages. It seems that it has worked, for most customers.