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Thread: Civ V CTD

  1. 05-07-2012 #1
    varee
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    Civ V CTD

    I cant start the game or it crash in the intro movie
    what i tried so far
    -steam
    -no steam
    -reinstall
    -skip intro
    -window mode
    -resolution chnage
    but non of them work
    dx info
    -----------------
    System Information
    ------------------
    Time of this report: 5/8/2012, 10:46:16
    Machine name: GUROCK
    Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.090206-1234)
    Language: English (Regional Setting: Thai)
    System Manufacturer: System manufacturer
    System Model: System Product Name
    BIOS: BIOS Date: 02/05/10 19:13:52 Ver: 08.00.10
    Processor: Intel(R) Pentium(R) CPU G620 @ 2.60GHz (2 CPUs)
    Memory: 2030MB RAM
    Page File: 1315MB used, 2607MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
    DX Setup Parameters: Not found
    DxDiag Version: 5.03.2600.5512 32bit Unicode

    ------------
    DxDiag Notes
    ------------
    DirectX Files Tab: No problems found.
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Music Tab: No problems found.
    Input Tab: No problems found.
    Network Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (n/a)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (n/a)
    DirectMusic: 0/5 (n/a)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: ATI Radeon HD 5450
    Manufacturer: Advanced Micro Devices, Inc.
    Chip type: AMD Radeon Graphics Processor (0x68F9)
    DAC type: Internal DAC(400MHz)
    Device Key: Enum\PCI\VEN_1002&DEV_68F9&SUBSYS_303A1682&REV_00
    Display Memory: 1024.0 MB
    Current Mode: 1600 x 900 (32 bit) (60Hz)
    Monitor: Plug and Play Monitor
    Monitor Max Res: 1600,1200
    Driver Name: ati2dvag.dll
    Driver Version: 6.14.0010.7261 (English)
    DDI Version: 9 (or higher)
    Driver Attributes: Final Retail
    Driver Date/Size: 4/6/2012 10:20:02, 305664 bytes
    WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
    VDD: n/a
    Mini VDD: ati2mtag.sys
    Mini VDD Date: 4/6/2012 12:16:18, 7746048 bytes
    Device Identifier: {D7B71EE2-2BB9-11CF-6F69-3010A1C2CB35}
    Vendor ID: 0x1002
    Device ID: 0x68F9
    SubSys ID: 0x303A1682
    Revision ID: 0x0000
    Revision ID: 0x0000
    Video Accel: ModeMPEG2_C ModeMPEG2_D
    Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    Registry: OK
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    DDraw Test Result: Not run
    D3D7 Test Result: Not run
    D3D8 Test Result: Not run
    D3D9 Test Result: Not run

    -------------
    Sound Devices
    -------------
    Description: Realtek HD Audio output
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438445& REV_1003
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RtkHDAud.sys
    Driver Version: 5.10.0000.6402 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: n/a
    Date and Size: 6/28/2011 18:15:20, 6363752 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Full
    Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
    Static/Strm HW Mix Bufs: 0, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: Yes, Yes
    I3DL2(tm) Listen/Src: Yes, Yes
    Sensaura(tm) ZoomFX(tm): No
    Registry: OK
    Sound Test Result: Not run
    [/SPOILER]
    Last edited by varee; 05-08-2012 at 07:33 AM.
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  2. 05-07-2012 #2
    QuantumTarantino
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    what i tried so far
    -steam
    -no steam
    Can you elaborate on what this means please?
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  3. 05-07-2012 #3
    varee
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    Quote Originally Posted by QuantumTarantino View Post
    Can you elaborate on what this means please?
    sry for being unclear i mean from steam and from the game floder
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  4. 05-07-2012 #4
    stethnorun's Avatar
    stethnorun
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    Is your virus scanner terminating the program?
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  5. 05-08-2012 #5
    varee
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    Quote Originally Posted by stethnorun View Post
    Is your virus scanner terminating the program?
    Hmm i eill try turn it off
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  6. 05-08-2012 #6
    varee
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    Still the same cant open
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  7. 05-08-2012 #7
    oblio
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    Strange but the OP's dxdiag info is all greyed out.
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  8. 05-08-2012 #8
    varee
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    Quote Originally Posted by oblio View Post
    Strange but the OP's dxdiag info is all greyed out.
    Sry my fault i put it in spoiler hope to shrink it
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  9. 05-10-2012 #9
    oblio
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    Maybe others can comment but your CPU may be an issue. From what I understand the miinimum required Core 2 Duo and your G620 Pentium CPU are similar in many ways but not the same in some critical aspects that the game may need. Your GPU is good but it needs a suitable CPU to drive it.

    You haven't said if you get the first menu screen to come up where you select DX9 or what kind of crash you get (blue screen? freeze?) and how you recover (reboot?, task manager?).

    If you have installed the game properly and have verified the game cache using Steam to ensure the files are good, and you do get the start menu, select dx9 but then it crashes, its simply your system hardware not being able to run the Civ V .exe (your crash records should confirm this). As the game loads during the video, having video on or off would not make a difference as it would crash either way. Based on the limited content you have provided, it would seem simply your system can't play this game.
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  10. 05-10-2012 #10
    varee
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    Quote Originally Posted by oblio View Post
    Maybe others can comment but your CPU may be an issue. From what I understand the miinimum required Core 2 Duo and your G620 Pentium CPU are similar in many ways but not the same in some critical aspects that the game may need. Your GPU is good but it needs a suitable CPU to drive it.

    You haven't said if you get the first menu screen to come up where you select DX9 or what kind of crash you get (blue screen? freeze?) and how you recover (reboot?, task manager?).

    If you have installed the game properly and have verified the game cache using Steam to ensure the files are good, and you do get the start menu, select dx9 but then it crashes, its simply your system hardware not being able to run the Civ V .exe (your crash records should confirm this). As the game loads during the video, having video on or off would not make a difference as it would crash either way. Based on the limited content you have provided, it would seem simply your system can't play this game.
    It just crash to desktop after the dx9select . Thx for making it clear i will just try find somewhere else to play the game
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