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Thread: No game video after update on XP x64 DX9 Civ5

  1. #1

    Unhappy No game video after update on XP x64 DX9 Civ5

    Windows XP 64bit ~ (5.2, Build 3790)
    New video card ~ GTX 560 Ti
    Latest Drivers ~ 296.10
    DirectX 9.0c (4.09.0000.0904)

    Updated Steam Client "New Format for efficiency"

    When game starts, no video of earth surface, all black except for player icons.

    Game worked before update & new video adapter.

    Occurs in full screen and windowed.

    Game works with same hardware Vista x64

    Passes DxDiag, report available. Nvida System report available.

    Cache integrity verified. No mods.

  2. #2
    Windows XP X64 is not a supported OS.

    With that being said, are you saying that the opening has no video, or the whole game does.

    If it is the latter, Use Windows own System Restore, and retry the update.

  3. #3
    Quote Originally Posted by QuantumTarantino View Post
    Windows XP X64 is not a supported OS.

    With that being said, are you saying that the opening has no video, or the whole game does.

    If it is the latter, Use Windows own System Restore, and retry the update.
    Quote Originally Posted by keepitsimpleengineer View Post
    When game starts, no video of earth surface, all black except for player icons.
    Quote Originally Posted by keepitsimpleengineer View Post
    Game worked before update & new video adapter.
    System restore does not restore hardware. Screen shot available.

  4. #4
    Join Date
    Nov 2010
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    719
    Assuming your platform/mobo/cpu/OS etc. can properly support a 560 ti (especially a suitable PCI-e slot), current Nvidia drivers may not like your combination of XP 64, 560 ti and DX9. I have dual 460's SLI on a Win 7 64 OS and haven't been able to run dx9 at all for some time now so it can happen. The drivers are are not perfect and one ongoing criticism of Nvidia is that they do sometimes look forward at the expense of older systems.

    You might want to try an older gpu driver say back to the 260 family if it will support the 560 (before Nvidia started optimizing for dx11) to see if that helps.

  5. #5
    Quote Originally Posted by keepitsimpleengineer View Post
    System restore does not restore hardware. Screen shot available.
    I didnt indicate that it WOULD restore hardware.

    I DID however also forget to indicate, that pirated software, has issues, and when you pirate a decade old piece of software, the consequences are unforseeable.

    Stop stealing software, buy a legal copy of windows, and start playing Civ again.

  6. #6
    Join Date
    Jan 2011
    Posts
    884
    A system restore (not the use of restore points, but of a restore or installation disc) would make sure previous drivers aren't present to interfere with the new video card's drivers. Even if the old and new card both use the same driver release package, there are registry values and other configuration settings set up during installation that aren't always properly re-written for the new hardware.

    If it works on Vista with the same hardware, though, just run Civ V on Vista. The x86-64 version of XP is built on a different kernel from the mainstream XP releases, with separate support packages. Just because XP 64 and Civ V worked with different hardware in the past doesn't mean it was supported.

  7. #7
    Quote Originally Posted by oblio View Post
    Assuming your platform/mobo/cpu/OS etc. can properly support a 560 ti (especially a suitable PCI-e slot), current Nvidia drivers may not like your combination of XP 64, 560 ti and DX9. I have dual 460's SLI on a Win 7 64 OS and haven't been able to run dx9 at all for some time now so it can happen. The drivers are are not perfect and one ongoing criticism of Nvidia is that they do sometimes look forward at the expense of older systems.

    You might want to try an older gpu driver say back to the 260 family if it will support the 560 (before Nvidia started optimizing for dx11) to see if that helps.
    Good idea, although the current driver was working until the Steam/CivV update. I know 195... doesn't support the 560...

    Thanx

  8. #8
    Quote Originally Posted by QuantumTarantino View Post
    I didnt indicate that it WOULD restore hardware.

    I DID however also forget to indicate, that pirated software, has issues, and when you pirate a decade old piece of software, the consequences are unforseeable.

    Stop stealing software, buy a legal copy of windows, and start playing Civ again.
    The software is not pirated.

  9. #9
    Quote Originally Posted by keepitsimpleengineer View Post
    The software is not pirated.
    If is is WinXP x64, it certainly is.

  10. #10
    Quote Originally Posted by AeEsBii View Post
    A system restore (not the use of restore points, but of a restore or installation disc) would make sure previous drivers aren't present to interfere with the new video card's drivers. Even if the old and new card both use the same driver release package, there are registry values and other configuration settings set up during installation that aren't always properly re-written for the new hardware.

    If it works on Vista with the same hardware, though, just run Civ V on Vista. The x86-64 version of XP is built on a different kernel from the mainstream XP releases, with separate support packages. Just because XP 64 and Civ V worked with different hardware in the past doesn't mean it was supported.
    The old driver (for the prior 260) did not support the 560. The new driver (unless it's fibbing) removes the old driver.

    I also run XP 32 on another machine, and I've never had anything that ran on it not run on XP x64, even though the kernel comes from the server kernels. Also, the XP x64/560 Ti runs other steam software (e.g. Railworks 2012) very nicely.

    I mostly do CivV on Vista, but I was testing some things and wanted to see what came up different.

    I'm going to try a older driver and see what happens.

    Thanx.

  11. #11
    Quote Originally Posted by QuantumTarantino View Post
    If is is WinXP x64, it certainly is.
    http://en.wikipedia.org/wiki/Windows...al_x64_Edition

  12. #12
    Quote Originally Posted by keepitsimpleengineer View Post
    I'm going to try a older driver and see what happens.
    I tried versions 275.33 (the oldest version supporting the 560) and 285.58 (the first driver I installed after switching out the graphics adapter). The same result with both as in the latest driver, 296.10.

    Other things I have tried:
    1. Delete the game's cache in /My Games/Sid…5/cache/
    2. Delete local content and delete /My Games/Sid…5/…, then re-install CivV from Steam.

    Since CivV worked before a client update with this graphic adapter and the 285.58 driver, I believe the update caused the problem.

  13. #13
    Quote Originally Posted by keepitsimpleengineer View Post
    I mostly do CivV on Vista, but I was testing some things and wanted to see what came up different.
    Surprise (or not) I tried Directx 9 on Vista 64bit and got the same result, no game video.

  14. #14
    Join Date
    Jul 2009
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    Let's try to refrain from piracy discussion on the boards. Thanks.

  15. #15
    Join Date
    Nov 2010
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    719
    Quote Originally Posted by keepitsimpleengineer View Post
    I believe the update caused the problem.
    Its probably more correct to conclude that you still have an as of yet unresolved issue with your system. While the latest Steam update may or may not have exposed the issue, it did not "cause" it. Same goes for the graphic drivers. You did make a change to a new gpu on an older OS which perhaps changed something that worked before. Maybe its possible that your system is in fact perfect so nothing you can do to change but there is something unique on your platform causing it not run this software properly. While I'd like to think there is an identifiable and resolvable cause, its another thing trying to find it.

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