Doesn't load when it says"preparing files for dowload"

[largejackolope]

I have no idea what the problem is, my computer is more than overqualified for this game yet it doesn't load at all. It just says creating local game cache files, and it jsut stays at that screen. Its very aggervating becasue one of the reasons i bought a new computer was to run this game, and yet it doesn't work. Also my graphics card is a Nvidia, and i've heard some people were having problems with that.

[_Pax_]

Let me be clear on something: are yout alkina about initially downloading the game from Steam?

If so, then you need to seek support form Steam, because it would be them you have issues with.

Also, if so ... how much time are you giving it? Sometimes I need to let that popup sit there for a few minutes. Steam's servers occasionally get very busy ...

[t00tie]

Have you tried validating the game files? https://support.steampowered.com/kb_...2037-QEUH-3335

The most likely cause of problems is Steam (which is terrible quality IMNSHO). You can also try moving part or all of your files to force Steam to try harder.

--
t00t t00t

Steamworks? Not by design.

[largejackolope]

Ok thanks for the hlp i'll try both, and yes it is when i'm initally downloading it from steam.

[largejackolope]

It doesn't give me the option to validate the game files, seeing how none of them exist on my computer.

[_Pax_]

Well, obviously you have a Steam problem, not a Civ5 problem. Let's see if we can't hit the "obvious" points anyway, though.



How much free space do you have on your hard-drive?

How long ago did you last defragment your hard drive?

What kind of internet connection do you have? (Especially: are you on a dormitory network at school?)

If you have access to them, have you tried resetting your modem and/or router?

[largejackolope]

I've tried all of those options, my internet is fine, i just downloaded a game two days ago. I almost have a TB of memory free, and its a brand new computer so it should already be deframented. I don't know what to do at this point, thanks for all your help, i also sent steam a message, which they will hopefully respond to.

[_Pax_]

Yeah, at this point it's really something you'll have to deal with Steam about. Hopefully they can get things sorted out, and downloading properly.