Fed up

[mb42sr]

I thought the problem was fixed yesterday when I uninstall and then reinstalled Civ 5. Now It won't start b/c it says there is a compatability issue...seriously. It's been almost a year now and there are still issues like this hanging around. I have said nothing this whole time waiting for the game to be fixed but I can see that we are still along way off. I am really disappointed at this game and the way the company has been "updating and patching"...more like duct tapeing and glueing. Can someone please tell me if there is a fix for the fix????

[mb42sr]

Since I can't delete this post...please don't waste your time in responding. I'm just going to chalk this game up as a loss and waste of my time and money. Thanks anyway.

[QuantumTarantino]

Most of these "issues" that are "hanging around" is User Error.

If youd like help, you will still receive it, despite your attitude

[mb42sr]

User error...lol. I clicked on Civ 5 to play and it updated itself then quit working....so yea I guess it was my fault. If you have nothing to say that will help then dont bother writing anything here.

[slowtarget]

If you have nothing to say that will help then dont bother writing anything here.

If you don't describe your problem, there's nothing we can say to help you.

[Simkill]

If you don't describe your problem, there's nothing we can say to help you.

He did describe his error. He double clicked the game, it updated, now it won't launch complaining its incompatible. Even I understood that.

[chris4]

have you tried using both versions of direct x ? sometimes when a game updates or patched it makes changes to the config, so if you were running the game under a compatibility mode or different resoultion etc then it may have changed it to default.

also I understand some of what your saying about the game not being fixed, for while i've been reading the posts on here without registering to comment but i've had enough of spending time on civ 5 and having the game be unplayable due to the turn not being able to end , i made a post of it yesterday and no one bothered to answer so yes this game has issues that are not user related , won't be long before it's reported to trading standards and the company won't be allowed to sell anymore of it's games unless it takes a better approach to fixing the game.

[mb42sr]

I've uninstalled Steam and reinstalled it and the game. When I click on the Civ V icon I no longer get the option of choosing which Direct X version to play it just goes straight into Dx9. So it is playable but not how it should be. I did read that other thread about this and did what they said to do but it didn't help me either.

And my apologies for having a poor attitude and thanks for responding.

[QuantumTarantino]

He did describe his error. He double clicked the game, it updated, now it won't launch complaining its incompatible. Even I understood that.

No, he didnt, the issue he is describing is so vague, as to be indecipherable.

[QuantumTarantino]

I've uninstalled Steam and reinstalled it and the game. When I click on the Civ V icon I no longer get the option of choosing which Direct X version to play it just goes straight into Dx9. So it is playable but not how it should be. I did read that other thread about this and did what they said to do but it didn't help me either.

And my apologies for having a poor attitude and thanks for responding.

Please start with posting your DXDIAG, there is a few simple fixes for this, depending on what your DXDIAG tells us.

[mb42sr]

------------------
System Information
------------------
Time of this report: 8/14/2011, 06:22:50
Machine name: DADS-PC
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
Language: English (Regional Setting: English)
System Manufacturer: HP-Pavilion
System Model: NC692AA-ABA m9510f
BIOS: BIOS Date: 11/07/08 17:35:47 Ver: 5.33
Processor: Intel(R) Core(TM)2 Quad CPU Q8200 @ 2.33GHz (4 CPUs), ~2.3GHz
Memory: 8192MB RAM
Available OS Memory: 8192MB RAM
Page File: 2027MB used, 14353MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce 9800 GTX+
Manufacturer: NVIDIA
Chip type: GeForce 9800 GTX+
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0613&SUBSYS_C8793842&REV_A2
Display Memory: 4071 MB
Dedicated Memory: 487 MB
Shared Memory: 3583 MB
Current Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: SDM-HS75P
Monitor Id: SNY2300
Native Mode: 1280 x 1024(p) (60.020Hz)
Output Type: DVI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,n vwgf2um,nvwgf2um
Driver File Version: 8.17.0012.8026 (English)
Driver Version: 8.17.12.8026
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 8/3/2011 05:50:00, 15064168 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-4553-11CF-A844-75E81CC2C535}
Vendor ID: 0x10DE
Device ID: 0x0613
SubSys ID: 0xC8793842
Revision ID: 0x00A2
Driver Strong Name: oem12.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section0 05:8.17.12.8026ci\ven_10de&dev_0613
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
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D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

[QuantumTarantino]

Ok, one of your executables, can't tell whether it is Steam, or Civ5 has been set to compatibility mode for i believe, windows XP.

If you right click, and select properties on the exe files, you may find which one is causing the issue.

[mb42sr]

I found the executable for steam and it says win 7. I can't find the Civ 5 exe. Also how do you put images here so I can show what I'm talking about?

[QuantumTarantino]

Above the section where you type your reply is a button called insert image.

[mb42sr]

I click on the insert image but there is no way to insert a picture, it asks for a url.

[QuantumTarantino]

Sorry, the Image needs to be uploaded to a webpace that you own in order to embed it.

Most ISPs give you a small amount of webspace to use.

[Strudo76]

I found the executable for steam and it says win 7. I can't find the Civ 5 exe. Also how do you put images here so I can show what I'm talking about?

When a file is not using compatibility mode, the drop down box should be disabled. Ensure that the check box for the option "Run this program in compatibility mode for:" is clear (not ticked)

The executable for Civ5 should be located at [Steam installation folder]\steamapps\common\sid meier's civilization v
[Steam installation folder] is the location of the Steam.exe file

There are two civ executables, "CivilizationV.exe" and "CivilizationV_DX11.exe", so check them both. It might also pay to check the executable "Launcher.exe" in that same folder. Executing that should display the menu which allows selecting between DX9 and DX11

If your ISP doesn't supply any web space for the image as suggested by QuantumTarantino, you can just use a web based image storage site like http://photobucket.com/, upload it there, and use the link it supplies for the image in the post

[mb42sr]

I found the files where you said they would be and made sure they were "unchecked" for compatability mode. It is working fine now. As far as the images I emailed support for help. Thanks for everyone input. Hopefully soon they will make this game as good as it should be!!!

[QuantumTarantino]

Good!! Good luck, and dont get discouraged in the future, we will help ya through what we can