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Thread: Just bought Civ 5 and it wont start. Screen goes black and gets error message

  1. #1
    Join Date
    May 2011
    Posts
    2

    Just bought Civ 5 and it wont start. Screen goes black and gets error message

    Hello. When I start the game I get black screen and message that game has encountered a problem and needs to close. I have already tried disabling the startup video. Here are my specs. Can anyone help?

    ------------------
    System Information
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    Time of this report: 5/30/2011, 20:32:13
    Machine name: TP-ATHLON64
    Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.101209-1647)
    Language: English (Regional Setting: English)
    System Manufacturer: ASUSTek Computer Inc.
    System Model: K8N-E-Deluxe
    BIOS: BIOS Date: 08/18/04 16:10:44 Ver: 08.00.09
    Processor: AMD Athlon(tm) 64 Processor 3200+, MMX, 3DNow, ~2.2GHz
    Memory: 3040MB RAM
    Page File: 558MB used, 3856MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
    DX Setup Parameters: Not found
    DxDiag Version: 5.03.2600.5512 32bit Unicode

    ------------
    DxDiag Notes
    ------------
    DirectX Files Tab: No problems found.
    Display Tab 1: The file ati2dvag.dll is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
    Sound Tab 1: The file ALCXWDM.SYS is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
    Music Tab: No problems found.
    Input Tab: No problems found.
    Network Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (n/a)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (n/a)
    DirectMusic: 0/5 (n/a)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: RADEON 9800 PRO
    Manufacturer: ATI Technologies Inc.
    Chip type: ATI Radeon Graphics Processor AGP (0x4E48)
    DAC type: Internal DAC(400MHz)
    Device Key: Enum\PCI\VEN_1002&DEV_4E48&SUBSYS_00021002&REV_00
    Display Memory: 128.0 MB
    Current Mode: 1280 x 1024 (32 bit) (60Hz)
    Monitor: Plug and Play Monitor
    Monitor Max Res: 1600,1200
    Driver Name: ati2dvag.dll
    Driver Version: 6.14.0010.6925 (English)
    DDI Version: 9 (or higher)
    Driver Attributes: Final Retail
    Driver Date/Size: 2/11/2010 00:45:14, 325120 bytes
    WHQL Logo'd: No
    WHQL Date Stamp: None
    VDD: n/a
    Mini VDD: ati2mtag.sys
    Mini VDD Date: 2/11/2010 03:38:10, 3565056 bytes
    Device Identifier: {D7B71EE2-0D08-11CF-BF68-0820A1C2CB35}
    Vendor ID: 0x1002
    Device ID: 0x4E48
    SubSys ID: 0x00021002
    Revision ID: 0x0000
    Revision ID: 0x0000
    Video Accel: ModeMPEG2_C ModeMPEG2_D ModeWMV8_B ModeWMV8_A ModeWMV9_B ModeWMV9_A
    Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

  2. #2
    Your video card is not supported, it is about 3 generations below minimum

    Your processor is also too old to be supported

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