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I can't believe it! You have fixed it! You are a genius and I wish I knew your address so I could send you a big bunch of flowers.

I have now managed to successfully start a game and now I am...

I think you might be being a bit harsh. The people here are not employees just people trying their best to help. They have made some helpful suggestions to me but unfortunately it seems that my...

I thought I might be better starting my own thread as I have been hijacking other people's, for which I apologise.

Since the patch was downloaded last night, I can't play at all. It gets as far as...

There are many people experiencing this. But no fix that I can see.

I have been told that it is my computer which is the problem, not the game, but as more and more of these threads appear I am...

That's what I originally thought but unfortunately it sounds as if I (and possibly others) were lucky it worked before and that luck has run out.

Thanks for the explanation. According to HP, everything is up to date and there are no new video drivers for this machine. I checked with AMD too.

I guess my Civ days are over then. What a...

Thanks for your help. What is a video driver and how do I update it? By the way this laptop (it is not a notebook) was purchased 12 months ago so it shouldn't be from 2010?

I see what you mean...

I have posted a load of stuff above. I don't know what any of it means. I hope that this is OK to post and won't allow anyone to steal my identity or anything, for all I know there could be all sorts...

Can you tell me how to do this please?

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DirectX Debug Levels
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Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound:...

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System Information
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Time of this report: 6/15/2012, 09:37:18
Machine name: MOSSFAMILY-HP
Operating System: Windows 7 Home Premium 64-bit (6.1, Build...

Thanks for your help. My husband has now pinched my laptop and I am on the iPad so I can't do anything now.

My laptop has windows 7 - is that not compatible with the game any more?

Same for me too :(

I have the same problem. Please could you explain to me what I need to do to fix it? I don't know what dxdiag means or SR for that matter.

I have only had the game a few weeks and now I can't play...