Issues with Installing any Patches and Beyond the Sword

[markly]

I'm having the same problem installing bts, it says it's checking directx runtime components then eventually just goes away. I've got civ 4 and warlords installed but can't get them to run. they keep going to the load screen then asking for the correct cd.

[levyavi]

I had a problem where i couldnt install bts, and i couldnt patch to 1.73
Here is what i did to fix it:
1. I uninstalled civ
2. cleaned all the civ related folders
3. install civ 4 vanilla (i have the cd version)
4. install patch 1.61 (downloaded from firaxis website)
5. install patch 1.73 (downloaded from firaxis website)
6. install bts (cd version)
7. install patch 3.19 (downloaded from firaxis website)

The vanilla cd that i have is with version 1.09. I couldnt patch it to 1.73 directly, and i couldnt install bts.
it took me a while to realize it. you need to install 1.61, and then 1.73
when you have 1.73 you can install bts.

[Wolfieberserker]

I have had the same issues as all of the posts above. 2k support is, indeed, "missing in action" as a previous post has stated. The issues I am experiencing have been going on for months on my brand new Vista 64bit laptop in spite of repeated calls for support and promises of "Tier 2 support", which apparently means an endless circle of emails suggesting that I delete the Civ4.ini or the game cache or some such useless nonsense.

I can get vanilla Civ4 to run some of the time, but it is not stable and I am not able to play mods or scenarios or install any patches, as this causes the game to crash on startup. Warlords is unplayable and I refuse to even consider buying BTS or Rev, because I am sure they will not run.

At the very least I would appreciate it if 2k would admit that there is not, nor ever will be a fix for the 64 bit Vista issue and give us hope for a Windows 7 version of Civ5.

All in all I am extremely disppointed with the inability of 2k to handle this issue as there are so many of us that cannot play the game. If there is something like this going on, techs should be briefed on how to handle it as a united front to keep customers happy.

[Bantams]

did you delete the mygames folder from my documants?

if the answer is no I would recommend deleting that folder and then removing or unistalling all civ and then reinstall the game make sure also you run the program as a administrator

and it does work ok on 64bit vista and 64bit win7