I'd like my money back please...

[Deviskan]

Simple and to the point...I have gone past the point of being angry about this, frankly it has now become somewhat ludicrous that this game was ever released in this state.

Previous to patch 1.10 the problems in the game were bad enough...now after this patch you cannot get a game full stop!!!! It is unbelievable...What I don't understand, is that at the top of this forum is a sticky thread from Elizabeth within which she states that this patch had no gameplay fixes other than pre-empting the dowloadable content that will come soon...and changing the way that settlers function. So can someone from 2K explain to me how this patch has completely wrecked what was already a pretty much useless multiplayer side to the game?

It would appear that 2K have no idea what they are doing regarding online play...from what other posters have stated about other 2K games...and indeed from another thread posted by Miz is here about Civ 4 being hopeless online as well.

I have now had this game since it was released on PS3 in the UK...and I am well past the point of returning it to the retailer I bought it from. I would like my money refunded please...this is not a snap reaction, I simply have no faith whatsoever in 2K rectifying this situation...and as consumers we surely have rights in this kind of matter...where we have purchased a product which simply does not work.

We have repeatedly been told that the developers are working on this, and they need detailed information to help them identify the problems...well I am sorry, but these are problems they have created, and appear to be continuing to create with their updates. I refuse to believe that this game was properly beta tested...there is no way that it would have been released in this state if it had been. All online multiplayer games have small problems here and there...maybe lagging...or it takes a while to get a match...but this sorry excuse for a game is in a whole new category of bug riddled.

This is not a small problem, confined to a small group of users...this is not our problem, or a problem with our consoles...this is 2K's problem...and one which they appear unable to resolve. Simple and to the point I would like to know from 2K's reps on this board (Elizabeth for example) if I have any rights whatsoever in getting the money I paid for this game refunded?

P.S. I would like to make clear that I would love this game if it actually worked...but the bottom line is it doesn't...and I have no faith in this changing anytime soon.

[ScorpioSting]

You/we have the right to be disappointed about the state of Civ Rev actually.

We would appreciate an official reply by developers/admins about a possible and fast fix to all theese problems (at least I'm talking about ps3, don't know the situation on 360 after 1.10 patch...).

[Matrix49G]

I hear you about the testing part. A lot of people are very fustrated about the bugs in the game. I find it funny that the PC counter part has less problems, seeing that the PC relem has millions of configurations that a game must work on. But a console has the same hardware through out the world, but it seems to suffer from many problems.

I say you have every right to a refund, but I suspect you are going to get a response from someone(mod) here, that this issue must be taken up with your merchant you have obtained your copy from.

[Edmund0Dantes]

You/we have the right to be disappointed about the state of Civ Rev actually.

We would appreciate an official reply by developers/admins about a possible and fast fix to all theese problems (at least I'm talking about ps3, don't know the situation on 360 after 1.10 patch...).

The problems they have replied lots but people just go: "Dont care, not good enougth" so i would not blame them in the least for not responsing to these threads anymore

[xbman22x]

do some research before you buy a game. 2K has never made a great multi-player game, why would this one be any different? just play single player and be patient. the game is not defective, it just sucks.(for multi). whether or not you get a refund is between you and your retailer.

[Axewielderx]

If you really want to get technical and legal about this, the store never gives refunds for a game that is opened. However, every person on this planet has the right to sue them for false advertising. Right on the game cover is says multiplayer. So if you are really looking for a solution to your problem, that is the most likely route you could take with positive results. Good luck to you!

[Deviskan]

The problems they have replied lots but people just go: "Dont care, not good enougth" so i would not blame them in the least for not responsing to these threads anymore

Have they indeed? There was me thinking that all they have done is ask US to detail the problems we have been experiencing...and thats about it...oh and they have told us the developers do care, and that they read our views....whoooptiedoodah...

We have heard this for the past month...

Do you honestly believe they don't know what the problems are with the game already?

Do you honestly believe that the game should have been released in this state? We are not talking about a couple of random bugs here, the whole of the multiplayer side of the game is completely incompetent.

Do you have faith in the developers fixing the problems? I know I don't...they can't even get an update correct, and in actual fact it has made things even worse!!!!

Do you have faith in 2K as a company? As from what other users have mentioned this is not an isolated incident where multiplayer and 2k are concerned...

Do you feel you have received calue for money with Civ Rev? I know I don't...not even close...why are you happy to pander to incompetence/shoddy development???

Do you think that because 2K have a couple of mods on this forum telling us that things are being investigated, and that they need out help in finding them...that this is not another sign of their gross incompetence??? All of these major problems should have been discovered during testing...you simply do not release a game onto the marketplace when it must have been abundantly clear that it was riddled with bugs!!!!

Just how many times to 2K need us to tell them the same things, in exact detail...from numerous different individuals EXACTLY the same problems until it is going to finally sink in!!!!!?!?!?!?! It is crystal clear what is wrong with this game, so why is it that the people who actually developed the software cannot comprehend what we are telling them, or is there another reason for this? That they cannot fix the problems and are simply buying time? I mean come on, how long is it now that we have been hearing the same response from 2K on this forum about the problems we are having?

Bottom line is that this is the most incompetent, bug riddled, unprofessional, release I have ever experienced in over 25 years of gaming...I will never buy another 2K game again, as far as I am concerned their brand is now mud in my eyes due to all of the above, and the customer service I have experienced on this matter has been shocking. (I am still waiting to hear back from 2K's service team after their standard reply over 2 weeks ago...I emailed them directly with my concerns). I believe they know what the problems are, but they do not know how to resolve them...or they simply cannot as the problems are with Gamespy and they have no control over them.

I think quite a large proportion of people who have bought this game will have similar feelings...although that is in my opinion solely.

It would be nice if Elizabeth of one of the other mods would respond to our rights as consumers regarding purchasing an item that is not fit for purpose...

[Deviskan]

If you really want to get technical and legal about this, the store never gives refunds for a game that is opened. However, every person on this planet has the right to sue them for false advertising. Right on the game cover is says multiplayer. So if you are really looking for a solution to your problem, that is the most likely route you could take with positive results. Good luck to you!

Exactly...which is why I have asked for a response from 2K on this matter...

Interesting point...if their product claims to perform a service and quite clearly does not, then they surely are in breach of contract with the consumer (Us)...I'd be astonished if other people would not be happy getting their money back for this game...

[plasticbeast]

Is MP issues just a PS3 Problem? I haven't had any issues playing MP on the 360. I have played a game with my friends online almost every night since it came out. Our only issue is not being able to save, sometimes we have to quit before the game is over because it gets too late. Other than that issue this is by far my favorite game right now.

[Deviskan]

Is MP issues just a PS3 Problem? I haven't had any issues playing MP on the 360. I have played a game with my friends online almost every night since it came out. Our only issue is not being able to save, sometimes we have to quit before the game is over because it gets too late. Other than that issue this is by far my favorite game right now.

It looks that way yes...

Although their does appear to be a high number of bugs on the Xbox version as well, going from the sticky thread on problems...

[Feral_Parrot]

Hi All,

I actually managed to get a game going before the 1.1 patch. It crashed after 10min, but still hey it worked kind of :).

Now, I can't see any people in the lobby at all, but I heard people say that it is possible to play multiplayer if you privately invite people. Is that correct? Any success?

Please invite me for a game, try it out. If that also is broken I will try to return the game...

All the best!

Platform: ps3
nick: feral_parrot

[Axewielderx]

what lobby?When I select either quick match or custom match I am taken to a game with no other players.Ranked or unranked,does not matter. I have tried waiting nobody ever comes in. If that is a lobby, then it is a very empty one.

Message to 2k/frax- Don't put off fixing this game like you have done with civ4.Far too many people play on consoles.

[frank_littleff]

Hi All,

I actually managed to get a game going before the 1.1 patch. It crashed after 10min, but still hey it worked kind of :).

Now, I can't see any people in the lobby at all, but I heard people say that it is possible to play multiplayer if you privately invite people. Is that correct? Any success?

Please invite me for a game, try it out. If that also is broken I will try to return the game...

All the best!

Platform: ps3
nick: feral_parrot

You can, but the games aren't ranked which is kind of the point. Plus when everyone leaves (and if you're doing well, they will) the game carries on just you versus the AI, so why bother with multi-player anyway.

But yes, you can, and you can start a game and invite 'friends' too.

Hopefully though ranked will be fixed in, um, 3 hours, so we can all start to re-enjoy online MP ranked games this weekend :)

[Deviskan]

You can, but the games aren't ranked which is kind of the point. Plus when everyone leaves (and if you're doing well, they will) the game carries on just you versus the AI, so why bother with multi-player anyway.

But yes, you can, and you can start a game and invite 'friends' too.

Hopefully though ranked will be fixed in, um, 3 hours, so we can all start to re-enjoy online MP ranked games this weekend :)

Hi frank...was this posted elsewhere about the 3 hours? Or are you being sarcastic and it has whizzed over my head at the speed of sound???

Also, I think from reading your other posts that you hold a similar view to myself...have you given up on the game yet? Or are you hoping they resolve things? I would love them to sort out all the problems...but I have no faith in this happening whatsoever from what we have seen thus far...

[GrmblTheMad]

I'm getting more pissed-off every day.

[Diddyo007]

I hope they announce a patch soon so it can be fixed as i don't see myself playing Single player forever

[The Undertaker]

do you think they will give money back on a faulty game?

[Hodory]

I can't quote all what Deviskan wrote, but I am sure quotes aren't really necessary.

It is sad to see that PS3 is suffering from a lot of online issues, when it already has a bad reputation for having subpar online play at times. The news of the 1.10 patch that was evidently different between the European camp and the American camp surprised me to no end. All those reports about 1.10 patch breaking the multiplayer most likely has been happening because we have two different camps playing virtually two different versions of 1.10. If a patch were to be released, shouldn't they be completely universal across the globe?

I do believe that Firaxis and 2K are working hard to resolve a lot of issues, but it is disappointing that the game was released with a lot of online issues, especially on the PS3 side. Even on XBOX Live, I get a lot of games frozen during the multiplayer sessions. Some can be explained, some cannot, and after spending a good hour or two on each of those game sessions only to have that game freeze before any outcome has been decided is quite annoying and disappointing.

Nevertheless, all we can do is to provide them with any information about what the problem is, and then wait for their feedback. As for the refund attempts, it is not going to work. If all the game companies did this, then virtually everyone can just make false claims about how games didn't work after they get bored with the game, and then demand refunds. As for the lawsuit? I think the time and the extra money you will have to spend just to get your $60 back are not worth the effort. Just sell it to someone or trade it in at a game store and be done with it.

I only say this because a lot of people get too passionate about their games and then come roaring into the forums to make statements about how they will never buy games from this company again, how they will demand refund, how they will make lawsuits, etc. To this date though, I have not heard anything about any game companies losing a lawsuit from a player that believed he/she got ripped off due to "false advertising" or whatever. These forum threats made by over-passionate people almost never get carried out, and the companies know this all too well.

You only have my sympathy for your support in your issues. But at this point, all we can do is either wait, or just not play the game at all.

[grimbeaver]

do you think they will give money back on a faulty game?
i don't think there's a lemon law for video games... wouldn't that be something, they get 3 patches to get it right or you get your money back. think quality would go up at all?

[Kris_xk]

You could launch a class action lawsuit.

Seriously 2K, fire your QA team, as they obviously never even played the game.

Not even on PC have I experienced so many bugs, crashes, and general ****ups from a mainstream game.

[Phantom11392]

Yea so far this game is a joke the online is terrible.

[xbman22x]

If you really want to get technical and legal about this, the store never gives refunds for a game that is opened. However, every person on this planet has the right to sue them for false advertising. Right on the game cover is says multiplayer. So if you are really looking for a solution to your problem, that is the most likely route you could take with positive results. Good luck to you!

if you want to get technical, the game does support multi-player. it would be false advertising if they said
"multi-player that doesnt blow!!!"

[grimbeaver]

Seriously 2K, fire your QA team, as they obviously never even played the game.
The QA team at my work sucks royally. Our QA is not very intelligent, spends huge amounts of time writing test plans and then poorly executes them. Never do they actually just use the software and try random things to find the obvious bugs. Our QA finds 5 bugs, we hand it over to our partner for them to do their testing and they come back with 60 bugs.

[xbman22x]

where do you work and what exactly does QA stand for? it question answer cause that doesnt seem right.

[grimbeaver]

where do you work and what exactly does QA stand for? it question answer cause that doesnt seem right.
QA = quality assurance. They test everything development makes to ensure it works as it is supposed to and is bug free. I won't say where I work, but our "partner" who brands our product as theirs and sells it is one of the big names in software/hardware.

[2K Elizabeth]

hey guys,

i don't want to lock this thread because i think it's totally okay to complain about things you are not happy with. HOWEVER. insulting the dev team, in any way, is never ever okay on these forums.

say you don't like the game, fine, but please stop insulting the team, or else i'll shut this down, as it breaks the rules of the forum.

please respect the team that spent a lot of time and effort making this game for you. we are diligently working to make everything that is not working up to our standards do such, but this stuff takes time.

thanks for your patience.

[grimbeaver]

hey guys,

i don't want to lock this thread because i think it's totally okay to complain about things you are not happy with. HOWEVER. insulting the dev team, in any way, is never ever okay on these forums.

say you don't like the game, fine, but please stop insulting the team, or else i'll shut this down, as it breaks the rules of the forum.

please respect the team that spent a lot of time and effort making this game for you. we are diligently working to make everything that is not working up to our standards do such, but this stuff takes time.

thanks for your patience.

As a software developer I'm guessing it goes something like this. Product management says you have to ship by date X no exceptions. You rush and rush to get all the bugs fixed. You fix bug A but unknowingly create bug B. It's towards the end of the schedule and it is verified that bug A is fixed but the rest of the testing is done so no one finds that you created bug B. Thus the way the world works. So if I had to take a guess you should be more angry with those who made the decision to ship the product because in reality the devs probably have little say when the product ships and simply do their best to meet the date that has been set. Give it time guys, at least they can patch it. Unlike Guitar Hero III for Wii which was shipped with Mono sound, how that one got by someone's QA is beyond me.

[ShadowXOR]

As a software developer I'm guessing it goes something like this. Product management says you have to ship by date X no exceptions. You rush and rush to get all the bugs fixed. You fix bug A but unknowingly create bug B. It's towards the end of the schedule and it is verified that bug A is fixed but the rest of the testing is done so no one finds that you created bug B. Thus the way the world works. So if I had to take a guess you should be more angry with those who made the decision to ship the product because in reality the devs probably have little say when the product ships and simply do their best to meet the date that has been set. Give it time guys, at least they can patch it. Unlike Guitar Hero III for Wii which was shipped with Mono sound, how that one got by someone's QA is beyond me.

However this is how the industry works and something that just has to be lived with. That would be something beyond their power. Most people don't understand that. I appreciate that they're coming out with a patch. Some other games never got patched and has serious game breaking flaws, so I'm thankful they're working in it since I love this game.

[Axewielderx]

if you want to get technical, the game does support multi-player. it would be false advertising if they said
"multi-player that doesnt blow!!!"

Ha! This game does not support multiplayer on PS3. I have never found a single online game, as is well documented in these very forums that others on PS3 face the same problem.Furthermore, it clearly states on the back of my game case that this game does support online play.

Well, if the game states it supports online play for a particular console and it does not, that IS a perfect case that is easily subject to a class action lawsuit.

When one considers this game was made for consoles and alot more people play on consoles then computers, that does make the likelyhood of such a class action lawsuit to happen.

Say what you like, but you just watch and see what happens if they do not fix this.:mad:

[wizaerd]

I do not regret spending money on this game in any way, it's been worth every cent I spent. And now for the kicker, I don't even play MP... Hate MP games, detest them, despise them. I play games for my own enjoyment. It's so worth it, I bought both the 360 and DS versions...

[speed]

The QA team at my work sucks royally. Our QA is not very intelligent, spends huge amounts of time writing test plans and then poorly executes them. Never do they actually just use the software and try random things to find the obvious bugs. Our QA finds 5 bugs, we hand it over to our partner for them to do their testing and they come back with 60 bugs.

That's a shame Grim. I was a developer for a long time until I switched over to QA where I am currently. It's interesting being able to look at software development from both perspectives. We've offshored some of our development (you can guess where) and have experienced some of the worst code I've ever seen. Our dev team ends up having to rewrite most of it. Riddled with bugs. As a developer it can be hard to swallow your pride when a QA person hands you a long list of issues and I hate having to do it to developers because I've been in their shoes.

Getting to my point, I sure as hell would not want to be a QA tester for this game. There are so many factors to consider with RTS, so many iterations of testing that would have to happen. I imagine it is incredibly difficult. Obviously it was for CivRev due to the number of problems that have surfaced.

[lbloom]

hey guys,

i don't want to lock this thread because i think it's totally okay to complain about things you are not happy with. HOWEVER. insulting the dev team, in any way, is never ever okay on these forums.

say you don't like the game, fine, but please stop insulting the team, or else i'll shut this down, as it breaks the rules of the forum.

please respect the team that spent a lot of time and effort making this game for you. we are diligently working to make everything that is not working up to our standards do such, but this stuff takes time.

thanks for your patience.

Saying the development team created a game with bugs and on line play problems is insulting? I don't get that....and I did not read any posts in which anyone at 2K was actually insulted unless you consider criticism of the game insulting. If by saying some one did a less than perfect job, because they obviously did, means one is insulting someone, then all criticism of anything would be outlawed.

And Elizabeth.... I'm sorry the game was not primarily created "for us" it was created to make 2K and Fire Axis a profit. And, there is absolutely nothing wrong with that. That is what business is for... to make a profit, because if they don't people who work for the business would soon be unemployed.

Hopefully the bugs, especially in on line play will be fixed soon. The game off line is pretty good except for the weird combat resolution. But, I can live with that. I have had a lot of fun with the game so far. It is far from perfect but I have seen worse.

[Thrallia]

all of you do realize that Elizabeth said in the Patch 1.10 opening post that patch 1.20 will be coming in a matter of weeks and should address everything you guys are complaining about...right?

[fuzzytoad]

all of you do realize that Elizabeth said in the Patch 1.10 opening post that patch 1.20 will be coming in a matter of weeks and should address everything you guys are complaining about...right?

and you do realize that patch 1.10 broke the game to a point where it's worse than it was prior to the patch, right?

now we're expected to wait a "matter of weeks" for them to fix what they broke in a matter of days after the initial release of the game??

[Thrallia]

one reason it is 'broken' is because they can't play with unpatched PS3 players because not everyone with the patch had the settler change implemented...if they did, they cannot play with those without that change and vice versa.

[fuzzytoad]

one reason it is 'broken' is because they can't play with unpatched PS3 players because not everyone with the patch had the settler change implemented...if they did, they cannot play with those without that change and vice versa.


from the 1.10 patch thread: "the 1.10 patch in Europe did go through with a gameplay tweak"

1. if what you say is true, then all they need to do is rollback the update, or provide the US players with the settler change.

2. even if that were the case, US player should be able to play US player and UK with UK players.

3. bottom line, PS3 multiplayer worked out-of-box when this came out. it didn't work well, but it *worked*.

I work in development, when you put out an update that severely affects the way in which your paying customers can use the product and you can't immediately fix it, you ROLL BACK to a known good.

If you buy new tires for your car which immediately explode the second you start it, do you sit on your butt and say "oh, well i should just be patient and let the tire company work out what's wrong with my new tires while i sit here unable to drive anywhere in my car. At least i can play with the radio and the AC and power windows!! glee!!" or do you have the old tires put back on your car while the dealership firgures out wth went wrong??

[2b2gbi]

Ok, I think the point elizabeth is trying to make is that some people are being extremly rude and uncooperative to the developers. The developers actually have to put the patch together. They can't just say abra cadabra and fix the problems. Though, I agree with the post above me that they should roll back the patch.

-JC

[2b2gbi]

unpatch me...!!!
Are you posting that in every thread?

[Squall]

Are you posting that in every thread?

I do believe that he is

[Squall]

from the 1.10 patch thread: "the 1.10 patch in Europe did go through with a gameplay tweak"

1. if what you say is true, then all they need to do is rollback the update, or provide the US players with the settler change.

2. even if that were the case, US player should be able to play US player and UK with UK players.

3. bottom line, PS3 multiplayer worked out-of-box when this came out. it didn't work well, but it *worked*.

I work in development, when you put out an update that severely affects the way in which your paying customers can use the product and you can't immediately fix it, you ROLL BACK to a known good.

If you buy new tires for your car which immediately explode the second you start it, do you sit on your butt and say "oh, well i should just be patient and let the tire company work out what's wrong with my new tires while i sit here unable to drive anywhere in my car. At least i can play with the radio and the AC and power windows!! glee!!" or do you have the old tires put back on your car while the dealership firgures out wth went wrong??

The dealership takes your car and figures out what went wrong (if it is a new car).

What is this settler issue? I have no issues with my settlers.

[2K Elizabeth]

I do believe that he is

as a public service announcement, please don't do this. let's contribute to conversations. that's classic spam.

[StarksUkraine]

i'm glad i haven't recommended any of my friends this game. They would be extremely pissed at me. They don't have nearly the amount of patience as I do. They would've cussed me out, returned the game and never played another 2k game probably because of me.

[Thrallia]

interesting, all this over the multiplayer problems? Or is the single player also broken on the PS3? From what I recall, multiplayer has never worked adequately for the PS3 version, so I'm not sure how much of a problem this patch is in causing it.

Not to mention, this whole multiplayer issue is once again Sony's fault...multiplayer in the 360 version works fine because it uses Microsoft servers...if Sony would figure out that they need to support their own online experience with their own servers as Microsoft does, companies wouldn't have to use junk like GameSpy to attempt to provide online.

[Squall]

The only problem I have is with the multiplayer. Though, I think it's kind of crappy that the various other civilizations won't attack each other. They all just gang up on you.

[dennis580]

Simple and to the point...I have gone past the point of being angry about this, frankly it has now become somewhat ludicrous that this game was ever released in this state.

Previous to patch 1.10 the problems in the game were bad enough...now after this patch you cannot get a game full stop!!!! It is unbelievable...What I don't understand, is that at the top of this forum is a sticky thread from Elizabeth within which she states that this patch had no gameplay fixes other than pre-empting the dowloadable content that will come soon...and changing the way that settlers function. So can someone from 2K explain to me how this patch has completely wrecked what was already a pretty much useless multiplayer side to the game?

It would appear that 2K have no idea what they are doing regarding online play...from what other posters have stated about other 2K games...and indeed from another thread posted by Miz is here about Civ 4 being hopeless online as well.

I have now had this game since it was released on PS3 in the UK...and I am well past the point of returning it to the retailer I bought it from. I would like my money refunded please...this is not a snap reaction, I simply have no faith whatsoever in 2K rectifying this situation...and as consumers we surely have rights in this kind of matter...where we have purchased a product which simply does not work.

We have repeatedly been told that the developers are working on this, and they need detailed information to help them identify the problems...well I am sorry, but these are problems they have created, and appear to be continuing to create with their updates. I refuse to believe that this game was properly beta tested...there is no way that it would have been released in this state if it had been. All online multiplayer games have small problems here and there...maybe lagging...or it takes a while to get a match...but this sorry excuse for a game is in a whole new category of bug riddled.

This is not a small problem, confined to a small group of users...this is not our problem, or a problem with our consoles...this is 2K's problem...and one which they appear unable to resolve. Simple and to the point I would like to know from 2K's reps on this board (Elizabeth for example) if I have any rights whatsoever in getting the money I paid for this game refunded?

P.S. I would like to make clear that I would love this game if it actually worked...but the bottom line is it doesn't...and I have no faith in this changing anytime soon.

Play single player, problem solved. Civ has been and will always be first and formost a SP game.

[Spencer69]

This is a great game
Don't complain coz ur not very good at it

:D

[Miz isHere]

interesting, all this over the multiplayer problems? Or is the single player also broken on the PS3? From what I recall, multiplayer has never worked adequately for the PS3 version, so I'm not sure how much of a problem this patch is in causing it.

Not to mention, this whole multiplayer issue is once again Sony's fault...multiplayer in the 360 version works fine because it uses Microsoft servers...if Sony would figure out that they need to support their own online experience with their own servers as Microsoft does, companies wouldn't have to use junk like GameSpy to attempt to provide online.

THIS MADE ME LAUGH AHAHAHAHAHAHAHAHAAHAHA NO THE 360 VERSION FREAKING DONT WORK FINE!

[Miz isHere]

Play single player, problem solved. Civ has been and will always be first and formost a SP game.

Single player crashes also just not as frequently problem is not solved

[FadingBeano]

Single player crashes also just not as frequently problem is not solved

I haven't had a single player crash yet. I don't play that much but I have 20 or so hours in single player.

THIS MADE ME LAUGH AHAHAHAHAHAHAHAHAAHAHA NO THE 360 VERSION FREAKING WELL DONT WORK FINE!

And I think your Caps Lock button also 'well dont work fine'

[PhillyMike101]

As soon as a problem arises, as it has numerous times with myself, I do get annoyed like the OP and the rest of you. But just because you posted in some thread doesnt mean the next day the developers will have produced a patch that has went through testing and the respective certification measures ready for you to download. A fix is on the way, so just wait.

[Edmund0Dantes]

The biggest problem i've had is that the game seems to be hanging for a few secnds because the threads are in race conditions with each other. After a few seconds it does come back.

[Ganon842]

Hey, About the law suit things on the first page. I don't think that would work. The Multiplayer Does work, just not well

[Axewielderx]

Hey, About the law suit things on the first page. I don't think that would work. The Multiplayer Does work, just not well


No, the multiplayer does not work at all for ps3 owners.Peroid.

[InfiniteStates]

You can invite a friend to a game and that seems to work - it just appears that all other players are invisible to each other.

[Diddyo007]

You can invite a friend to a game and that seems to work - it just appears that all other players are invisible to each other.

I can't even do that, my friends can't join my game when i invite them and i can't join theres as i get a connection could not be established error.

[ByeByeToYou]

Do not forget about the people who do not have any friends.:(

[Matrix49G]

Hey, About the law suit things on the first page. I don't think that would work. The Multiplayer Does work, just not well

It is suposed to work as advertised. As you can read here many pepole here mainly PS3 users are having multi-player problems. The only part that a lawsuite won't be made is when 2k/firaxis release an updated patch to fix the problem in a timely manner. Just like Sony did with their firmware update 2.40. A lot of people were having problems, until firmware 2.41 came out to resolve the issue. It's just a matter of time when it gets fixed. But, how long are pepole are willing to wait is the real question.

[InfiniteStates]

I can't even do that, my friends can't join my game when i invite them and i can't join theres as i get a connection could not be established error.
I'm sure you know this already, but do you all have your PS3s in DMZs, or have all the appropriate ports open? That's assuming you use routers, and not direct modem connections... Or maybe you're trying to play people in the EU? I know Liz said somewhere that the EU patch had the megacity fix attempt and the US one didn't (or maybe the other way around). Maybe the game thinks they are different versions now...? I dunno - could just be Gamespy being Gamespy lol

Do not forget about the people who do not have any friends.
LOL I know what you meant, but it came out lol-worthy ;)

[Diddyo007]

I'm sure you know this already, but do you all have your PS3s in DMZs, or have all the appropriate ports open? That's assuming you use routers, and not direct modem connections... Or maybe you're trying to play people in the EU? I know Liz said somewhere that the EU patch had the megacity fix attempt and the US one didn't (or maybe the other way around). Maybe the game thinks they are different versions now...? I dunno - could just be Gamespy being Gamespy lol

I use a router which have all the Gamespy ports open already and are set to dynamic as i have my ps3 on wireless as the local ip always changes. I have been trying to connect to other US players as my friends over in the uk haven't bought the game yet.

[ByeByeToYou]

I'm sure you know this already, but do you all have your PS3s in DMZs, or have all the appropriate ports open?

PS3

It's not a user issue. The problem is with gamespy or in the game. Do not bother messing around with your router. I have and it still did not work on any setting.

[Deviskan]

Interesting that after all these replies...which Elizabeth has read, 2K's representative on this forum...she has not even bothered to reply to my original post?

Why is that????

Not even one reply...but she will gleefully tell us all that 2K do care about our opinions, and that they value our input...and read all our messages...I do not believe a word of it. In my opinion Elizabeth is simply trying to pacify an increasing amount of angry customers, using stereotypical customer service techniques of empathizing with an angry consumer...well it no longer washes with me i'm afraid. Either does:

1. Saying that you will sort out all the problems soon...what more than a month after the game was released??? well done...should have been right in the first place huh

2. Asking us to explain our problems...we have...REPEATEDLY...how many times do we need to explain the same thing over and over again???

3. Telling us that 2K care about and value our opinion...no...you don't...as if you did then this situation would never have occurred. The game would have went through more stringent testing, and rather than being released by greedy publishers early...we would have a product that is working.

4. Closing down threads by people who are clearly angry regarding what is happening...and continues to happen. There was me thinking people had freedom of speech, or do you believe that by limiting the number of threads on the subject that it will in some way appear less widespread/serious???

5. At no point have you, or anyone else associated with 2K actually come out and accept liability for the problems...I find that unbelievable. We continue to be asked what problems we are coming across...but not once have you told us that YOU know what is wrong...and that you are sorry for what has happened...but that it will be resolved shortly. In all honesty if feels to me like you are deflecting blame onto the consumer, by asking what ports we have open etc etc... If I buy a console game, I expect to take the disc out the box, and then put it in my machine and be able to play it...It is incredible that you are asking people to mess around with their network settings to be able to play a game!!!!!!

Accept liability for this mess...as it is surely one created at some point within you're company...be it at development/testing stage...and an apology from 2K would be nice, rather than statements asking us to do all of the work that should have been done by you in the first place. (in essence you are asking us to be you're Beta testers...after the game has been released!!!!! saves a bit of money though huh 2k...)

[Matrix49G]

Interesting that after all these replies...which Elizabeth has read, 2K's representative on this forum...she has not even bothered to reply to my original post?

Why is that????
.................................................. ............


I would say send her/them a privite message. I still doubt that would put you at ease, let only answer your question about getting your money back.

[Deviskan]

If the option was there for people to get their money back...how many of you would take it?

[TheeDarkNight]

If the option was there for people to get their money back...how many of you would take it?

Not I

As a very sad and very angry/disapointed PS3 player, I have come to the realization that though MP totally blows right now, it won't be permanent. If 2k had to choose between delaying the release of the game one month or releasing the game when it did with sucky multiplayer but function single player, then I'm glad they made the decision they made.

But clearly we would all be happier if they released it when they did completely functional. Oh well, this is the imperfect world we live in and we could complain about it till we all get carpel tunnel or we can focus on the bright side of life: this game is pretty frickin fun and eventually the multiplayer will be too.

[Deviskan]

Oh well, this is the imperfect world we live in and we could complain about it till we all get carpel tunnel or we can focus on the bright side of life: this game is pretty frickin fun and eventually the multiplayer will be too.

Not from what other posters are saying about 2K's other online games that use Gamespy...

And sorry to disagree...but this game is not as you said 'frickin' fun' in my opinion...this game is a frickin' nightmare'...again in my opinion.

I don't understand people that have views such as yourself...but obviously everyone is entitled to their own opinion. I just don't get how you can pay your hard earned cash for something that clearly does not work...and it must have been known by 2K on release that it did not work, but they took the opinion 'sod it, we will just patch it up later...but make some extra cash in the process' view...which is beyond contemptable in my opinion.

[Hodory]

Interesting that after all these replies...which Elizabeth has read, 2K's representative on this forum...she has not even bothered to reply to my original post?

Why is that????

I believe that is because you are not being constructive. You were given the option to participate in the "POST HERE" thread for the problems. It is much easier for Firaxis/2K and even the forum readers. Opening up thread after thread with same complaints isn't really going to help your cause.

Not even one reply...but she will gleefully tell us all that 2K do care about our opinions, and that they value our input...and read all our messages...I do not believe a word of it. In my opinion Elizabeth is simply trying to pacify an increasing amount of angry customers, using stereotypical customer service techniques of empathizing with an angry consumer...well it no longer washes with me i'm afraid. Either does:

I am sorry you feel that way, but I think she has done an excellent job here. If you have worked in a similar position as Elizabeth, then you would understand how difficult it can get sometimes. She responds on a very timely manner with questions that seem pretty important. I have seen a lot of community representatives who never bother to post for weeks.

1. Saying that you will sort out all the problems soon...what more than a month after the game was released??? well done...should have been right in the first place huh

Do you expect games to come out perfectly with absolutely no problems? There will always be bugs and problems that were not anticipated, or the ones that suddenly popped up. Explanations can be numerous, and since programming games isn't as simple as flipping a switch to make it all work, what should be important is how the developers deal with the problems in a timely manner. In that regard, I think they are doing pretty well.

2. Asking us to explain our problems...we have...REPEATEDLY...how many times do we need to explain the same thing over and over again???

Many of the problem threads were started in the likes of spam, with no focus. They are all scattered around the forums, and many of them are not constructive, by being too emotional and resort to attacking the developers and other posters who are sympathetic to them. You gotta realize that people continue to post new threads, and it gets time consuming to try to scroll through pages of threads. Would you rather have them waste time scrolling through pages of threads to find problems or would you rather free them of that unnecessary task so that they are more free to concentrate on the issues?

Or would you rather NOT ask you at all? What would that prove? At this rate, Elizabeth and Firaxis/2K might as well not answer ANY questions and keep silent. Is that what you want?

3. Telling us that 2K care about and value our opinion...no...you don't...as if you did then this situation would never have occurred. The game would have went through more stringent testing, and rather than being released by greedy publishers early...we would have a product that is working.

Name me one game that came out with absolutely no problems. I don't think there is any. Besides this, you are resorting to attacking Firaxis/2K. This is precisely why it is difficult on their end when threads like this keep getting posted all over the forums. These posts show clear lack of focus in dealing with the problem. They are not constructive. The accusations you make are all speculative at best, and you are really asking for something that is virtually impossible: A game with no problems.

4. Closing down threads by people who are clearly angry regarding what is happening...and continues to happen. There was me thinking people had freedom of speech, or do you believe that by limiting the number of threads on the subject that it will in some way appear less widespread/serious???

This is a forum owned by 2K and they have the right to make the forum rules. It is the same as having my own rules in my own house. In my house, I have the right to ask people not to say certain things, and I have my right to kick you out of my house if I want to. Freedom of speech doesn't apply there either. This whole freedom of speech gets misunderstood and misused a lot of times. Just because you are entitled to it under the Constitution, it doesn't mean you can say whatever you want to say, without any regards to the community and the situation at hand. If you were to go up to your boss and tell him/her to shove it up his/her ***, and then get fired for your behavior, would you have any place in arguing that you had a freedom of speech to say so?

Not only that, as I said earlier, lot of those "closed" threads were getting out of line by attacking Firaxis/2K with lack of focus on what is more important: Problems. When given the opportunity to state the problems in the stickied threads, I just can't see why complaint threads have to be remade over and over again. It is like complaining for the sake of complaining.

5. At no point have you, or anyone else associated with 2K actually come out and accept liability for the problems...I find that unbelievable. We continue to be asked what problems we are coming across...but not once have you told us that YOU know what is wrong...and that you are sorry for what has happened...but that it will be resolved shortly. In all honesty if feels to me like you are deflecting blame onto the consumer, by asking what ports we have open etc etc... If I buy a console game, I expect to take the disc out the box, and then put it in my machine and be able to play it...It is incredible that you are asking people to mess around with their network settings to be able to play a game!!!!!!

The developers have to ask questions like that... otherwise how can they help us of our problems? Do you go to your doctor and expect him to just cure you without having him/her ask you any questions? Besides that, I have seen Elizabeth's apologetic posting at least a few times, for our problems, and that 2K/Firaxis is working on solving the issues as soon as possible. Please don't tell me there was NONE of those posts made here.

As for the network settings, it seems like it is a common Sony problems. Not that I am biased towards any consoles, but to this date, I have not had to mess around with network settings with the XBOX 360 to date. With PS3 however, starting with MLB 08 The Show, it's always had issues like this. I am not suggesting anything in favor of a particular console, but it seems to be a trend of some sort, based on my experience.

Accept liability for this mess...as it is surely one created at some point within you're company...be it at development/testing stage...and an apology from 2K would be nice, rather than statements asking us to do all of the work that should have been done by you in the first place. (in essence you are asking us to be you're Beta testers...after the game has been released!!!!! saves a bit of money though huh 2k...)

So in a sense, you are expecting 2K/Firaxis to fix the problems, but are completely unwilling to cooperate because it is the game they created, and they should magically fix the issues? Apologies for the problems occurring have been made already. I don't see why you are so upset about having them ask you questions and list your problems in a stickied thread so that it is easier for everyone. Your personal attacks toward the developer is totally getting out of line and losing the focus of the more important issue at hand.

This is why threads like this get closed and this is why it wastes everyone's time, and this is why Elizabeth asked us to post in the stickied thread so that the focus doesn't shift from constructive problem solving to useless attacks.

[Feral_Parrot]

Hi guys!

I am so thrilled I just played my first game in PS3 multiplayer. Worked great, the other guy resigned as I was about to crush him.

- You have to uninstall the v1.10 patch for it to work

Just uninstall all the patches from 2kgames and it will work fine!

[ATC 1982]

As you may notice OUR Community Manager is doing her job and beyond that to the fullest. Many of you know some game or have played some games that dis appoint you in many ways. Right now she is asking us to be patient wether your in Europe, Asia, New Zeland or in the Americas. I believe in the people at 2K and the Development Team are working to get these things fixed. Will they happen over night, but they will happen.

As far as the game goes with issues. As a gamer does this upset me. Yes in a way, but I wont get upset. What is a leaderboard? Just something that says a name and a score. Is that why you are playing just to be known? I always check leader boards for the people on my friends list to see how good I am against them. Though I am at the bottom I always have fun even if the game does freeze on us.

Right now I can several different game with worst problems then this on multiplayer issues. So far this developer is proving that they are better then others out there. I say be patient and believe in the staff here. Remember if your upset with this move on to another 2K game while you wait for the patch that best suits your needs.

I am locking this thread due to negativity that is coming from it.