Bioshock Crash at Medical Pavillion

[tony_se]

Hello.

I have bought bioshock some days ago and have been experiencing probles ever since. Here is the message I sent to the 2k tech support, but never got a reply:

Hello.

I have bought bioshock a few days ago. Everything runs smoothly up to the point of the Medical Pavilion load screen, where my computer idles for some minutes, and then crashes, with the GPF: "Bioshock.exe has encountered a problem and needs to close. We are sorry for the inconvenience."

As you can see from the attached DxDiag.txt my computer is a dell XPS laptop, with the original video drivers provided from Dell Inc.

My question is twofold:

a. Is this a known issue, and if so what is the workaround ? Will this be dealt in an upcoming patch ?
b. Is there a debug mode in bioshock and is there any way I can see the errors (for example an errorlog text file) ?

Thank you for your time.


I will re-iterate my specifications here:

Dell XPS M1710
2 GB of RAM
Geforce Go 7900 GTX
Windows XP/sp2
Directx 9.0c (august update)

I went through many driver versions (the ones from nvidia's site, the ones supplied from dell, and newer versions from laptopvideo2go.com) but none fixed the problem.

Based on the price (499 Swedish crowns, that amounts at about 76 $), and the reviews I expected a fascinating experience. What I got instead was lack of support, and a technically flawed game.

At this stage, I would really appreciate it if someone from 2k took the time to answer my questions.

[Plowking74]

The first thing to try is turn high detail shaders off, then load your saved game and enter the medical pavillion.

If you haven't already done so, get the latest drivers for your card.

[Kiranio]

Visit this thread
http://forums.2kgames.com/forums/showthread.php?p=229071#post229071

[Tech Dan]

have you called support with your incident number, it should be on the responce email you should have recived from us

[tony_se]

Thanks for the great help guys, that did it for me.

Tech Dan I followed the link from http://www.2kgames.com/bioshock/support/ to file the request. The reference number I got was 071010-000113 - but as I typed before, there was no reply. In any case, thank you for your reply.

[Tech Dan]

Your drivers for your video card need to be updated to the latest you can get this may help you get round this problem. also does this crash happen in this one place.

[tony_se]

Thanks Dan the problem is solved now (with disabled shaders).

[Tech Dan]

Enjoy your game, the newer driver have been fixing some peoples shader issues if you want to check it out.