Customer1
09-24-2010, 11:11 PM
Dear Support Dudes =)
I would very much appreciate your help with the following: I'm getting random crashes... Settings are on Medium, dxdiag and event viewer log provided below. Usually triggered by opening a menu of some kind after about 30-2hrs playtime. Please help the crash is V. annoying...
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System Information
------------------
Time of this report: 9/25/2010, 05:20:25
Machine name: STEPHAN-PC
Operating System: Windows Vista™ Ultimate (6.0, Build 6000) (6000.vista_gdr.100218-0019)
Language: English (Regional Setting: English)
System Manufacturer: Acer
System Model: Aspire 6935
BIOS: InsydeH2O Version V1.04
Processor: Intel(R) Core(TM)2 Duo CPU T9400 @ 2.53GHz (2 CPUs), ~2.5GHz
Memory: 3068MB RAM
Page File: 1404MB used, 4913MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6000.16386 32bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: NVIDIA GeForce 9600M GT
Manufacturer: NVIDIA
Chip type: GeForce 9600M GT
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0649&SUBSYS_01461025&REV_A1
Display Memory: 1778 MB
Dedicated Memory: 499 MB
Shared Memory: 1278 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor: Generic PnP Monitor
Driver Name: nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll
Driver Version: 8.17.0012.5896 (English)
DDI Version: unknown
Driver Attributes: Final Retail
Driver Date/Size: 7/9/2010 23:37:00, 9818728 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-4509-11CF-9D64-4A211FC2C535}
Vendor ID: 0x10DE
Device ID: 0x0649
SubSys ID: 0x01461025
Revision ID: 0x00A1
Revision ID: 0x00A1
Video Accel:
Deinterlace Caps: n/a
DDraw Status: Not Available
D3D Status: Not Available
AGP Status: Not Available
------------------
Event Log:
Faulting application CivilizationV.exe, version 1.0.0.17, time stamp 0x4c9b9294, faulting module CivilizationV.exe, version 1.0.0.17, time stamp 0x4c9b9294, exception code 0xc0000005, fault offset 0x0042e7d4, process id 0xe1c, application start time 0x01cb5c6287cee240.
I would very much appreciate your help with the following: I'm getting random crashes... Settings are on Medium, dxdiag and event viewer log provided below. Usually triggered by opening a menu of some kind after about 30-2hrs playtime. Please help the crash is V. annoying...
------------------
System Information
------------------
Time of this report: 9/25/2010, 05:20:25
Machine name: STEPHAN-PC
Operating System: Windows Vista™ Ultimate (6.0, Build 6000) (6000.vista_gdr.100218-0019)
Language: English (Regional Setting: English)
System Manufacturer: Acer
System Model: Aspire 6935
BIOS: InsydeH2O Version V1.04
Processor: Intel(R) Core(TM)2 Duo CPU T9400 @ 2.53GHz (2 CPUs), ~2.5GHz
Memory: 3068MB RAM
Page File: 1404MB used, 4913MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6000.16386 32bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: NVIDIA GeForce 9600M GT
Manufacturer: NVIDIA
Chip type: GeForce 9600M GT
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0649&SUBSYS_01461025&REV_A1
Display Memory: 1778 MB
Dedicated Memory: 499 MB
Shared Memory: 1278 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor: Generic PnP Monitor
Driver Name: nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll
Driver Version: 8.17.0012.5896 (English)
DDI Version: unknown
Driver Attributes: Final Retail
Driver Date/Size: 7/9/2010 23:37:00, 9818728 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-4509-11CF-9D64-4A211FC2C535}
Vendor ID: 0x10DE
Device ID: 0x0649
SubSys ID: 0x01461025
Revision ID: 0x00A1
Revision ID: 0x00A1
Video Accel:
Deinterlace Caps: n/a
DDraw Status: Not Available
D3D Status: Not Available
AGP Status: Not Available
------------------
Event Log:
Faulting application CivilizationV.exe, version 1.0.0.17, time stamp 0x4c9b9294, faulting module CivilizationV.exe, version 1.0.0.17, time stamp 0x4c9b9294, exception code 0xc0000005, fault offset 0x0042e7d4, process id 0xe1c, application start time 0x01cb5c6287cee240.