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View Full Version : Telltale Games vs. 2K (differing business strategies)



radewagon
03-13-2010, 03:12 PM
Just this week, telltale games put the new Sam and Max Season up for pre-order. As a thank-you for my pre-order, I was allowed to download any episode from their catalogue for free. I got the first episode of Monkey Island. I was so impressed by the game, that I chose to order the season-upgrade for Monkey Island and was given a discount (because of the freebie that I already "purchased") and was also given the option to get a free DVD copy of the game (which will come with extra swag/content).

Earlier this week, 2K released a 5 buck piece of DLC which was already on the disc that I already paid 60 bucks for. The only response, so far, is a statement about keeping the multi-player balanced. A response which does not answer the question of why we are being made to pay for it. Balance issues can easily be dealt with or unlocked via free patches or free unlock codes. The real "why" behind this shinnanigan is quite simple. It's called exploitation.

Sure, it's a business. I get it. But there are ways to be loyal to your fans and still make money. Take, my Telltale example. By rewarding customer/fan loyalty, they scored extra sales. 2K, on the other hand, has done the opposite. They have decided to exploit their fanbase for a quick buck. I am left feeling rather like I have been took. This, unlike my telltale experience, will not cause me to buy more from 2K. In fact, it will make me buy less. It also has me considering selling by game back at Gamestop for 40 bucks.

I realize that 2K is making much more money than Telltale and I am sure that it is their business savyness that has a lot to do with it. But at what point does that savyness become cheap trickery. I fear that 2K has crossed a very fine line with this DLC nonsense. I hope that they will remedy it at some later date.

As my Telltale experience showed me, gratitude from my game distributor is much more potent a selling device than exploitation.

Relight
03-13-2010, 03:46 PM
Show me another game company with the amount of freebies given out in the Something in the Sea promotion. And the time and development costs that had to go into the amazing SitS website.

That's certainly a VERY different business strategy than any other business I can think of. Think about how much that promotion cost - while it promoted the game, it really gave so much more to all the fans who participated.

I'm not saying your comparison isn't a valid point to make.

I'm just saying that during the life of any company, that company is going to have different promotions, offers, mistakes, etc., which will either generate goodwill or ill feelings toward a company.

We had a great experience with 2K during SitS, and now we're not having as great an experience with the game release due to bug problems and this DLC release.

Next week or next month or whenever, 2K could be back on people's good lists, and someone could have a bad experience with another company that they had previously had a good experience with.

Just trying to offer a bit of a big picture perspective.

radewagon
03-13-2010, 04:05 PM
And it's a good point. I think that's why I said that I hope 2K makes it up at a later date. I'm sure they know they messed up. And I'm hoping they're smart enough to do something about it.

I think what struck me as being so polarizing about the two strategies was that 2K, having already made the sale, was asking for more money for something that was (in some way or another) already purchased by the consumer. Telltale, however, was/is giving more than what was originally purchased by the consumer and for free.

But, like you said, they're on a downswing. Let's hope the upswing is a good one. I'd settle for free new-game plus or even just level select. That's how not-picky I am. And, if anything is preventing me from selling the game back, it's the promise of one of those two additions to the game.

zerospaceA4
03-13-2010, 06:49 PM
Pop-Cap games does something similar, they give you a free game (Peggle nights) just for subscribing to their newsletter!
https://store.popcap.com/passport_signup.php

I am also looking forward to new Sam & Max and think about pre-ordering it, Telltale games is, in my opinion, one of the best distributors of downloadable games.

wilko
03-13-2010, 08:03 PM
The real kicker would be if the single player dlc is already on the disc and only needs a key to unlock it. Maybe that is why the game is so short ;) lol

sfger
03-13-2010, 08:18 PM
Show me another game company with the amount of freebies given out in the Something in the Sea promotion. And the time and development costs that had to go into the amazing SitS website.

That's certainly a VERY different business strategy than any other business I can think of. Think about how much that promotion cost - while it promoted the game, it really gave so much more to all the fans who participated.

I'm not saying your comparison isn't a valid point to make.

I'm just saying that during the life of any company, that company is going to have different promotions, offers, mistakes, etc., which will either generate goodwill or ill feelings toward a company.

We had a great experience with 2K during SitS, and now we're not having as great an experience with the game release due to bug problems and this DLC release.

Next week or next month or whenever, 2K could be back on people's good lists, and someone could have a bad experience with another company that they had previously had a good experience with.

Just trying to offer a bit of a big picture perspective.

I think that just points out an even WORSE strategy as far as PR goes, I mean sure, they had all this cool fancy stuff while they were selling the game, and trying to make sales (and don't get me wrong, the freebies were AMAZING) but now that people have bought the game, wheres the love now? (2K~ here's a shiny mask, from 2K with love :) | consumer ~ YAY! I can't wait for BioShock 2! :) | ~RELEASE~ | Consumer ~ Yay bioshock 2's pretty cool... but can we get a patch please? I can't play mutliplayer :( 2K... | 2K~...right, here's a patch. | (consumer~ Yay... but what about multiplayer? and how come my save still keep corrupting?) | Consumer~ Ummm thanks, but I play on (CONSOLE) when do I get a patch? | 2K A large PC patch will be out soon. | consumer PC~ K... when? | Consumer (CONSOLE) Ummm 2k? little help here bro -.-' | 2K~ DLC!!!!!! BUY IT! | Consumer~ Yay! | Consumer~ HEY! this was already on the disk! WTF 2K! | 2K~ (insert Bull **** answer here) | consumer (20%) ~ ohh....k? | consumer (smart) (not to be rude/mean) ~ BULL! I already paid for this! THE **** 2k??!? | 2K~.....