Civ V crashes at startup both DX9 & Dx10/11

[Raveryn]

I just purchased Civ V through Steam on Saturday. Sunday night I finally tried playing it and had no problems. I played it in DX10/11 mode with 3D Vision enabled and it looked stunning. No hiccups, no glitches.

Last night I tried to play again and the game crashes almost immediately, at first after the Firaxis logo and subsequently as soon as the 2K logo appears. Same happens in DX9 mode. Tried turning off the intro movie through user settings and screen just flashes black and crashes back to desktop like before. No non-English characters in my username. All drivers are up to date. Tried reinstalling DirectX. Tried launching from exe file. All my other games work. What irks me is that just the other night the game was working and then suddenly it wasn't yesterday right when I was gonna play with a friend online.

I have a pentium i7-950 overclocked,
two gtx-570s SLIed,
2 ASUS monitors (1 in 3D, both 1080p)
Asus Sabertooth motherboard,
6gb ram.

System runs through 3DMark11 just fine. I hadn't changed any settings between Sunday and Monday so I can't understand why it would just stop working. I did install a new game, but I don't see how that would affect it. The sucky part is that I can't even return the game for a refund due to its not working because I got it through Steam. Can someone help with this problem? I'm at work right now, but any suggestions I will try as soon as I get home. Thanks.

[Stexred]

did you try to restart steam ? or reboot your pc?

[Raveryn]

Yes, I did try to restart steam and reboot my pc. Also, below is the diagx data.




Driver Date/Size: 1/7/2011 19:27:00, 12859496 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71E3E-53C1-11CF-6C69-72281FC2C535}
Vendor ID: 0x10DE
Device ID: 0x1081
SubSys ID: 0x087E10DE
Revision ID: 0x00A1
Driver Strong Name: oem14.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section0 05:8.17.12.6658:pci\ven_10de&dev_1081
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
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D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

[DoobiusMaximus]

another thing to try if you havent already is to verify integrity of game cache, in your steam library right click on CIV V, open properties and go to local files tab, verify integrity of game cache should be in there. cant guarantee it'll help you, but its something to try until someone more qualified than I can offer support.

[Raveryn]

Hey Stexred, thanks for replying......I validated my cache and its working now. Just found that solution among the myriad of threads. Don't know how to close thread so any admins feel free.

[Raveryn]

another thing to try if you havent already is to verify integrity of game cache, in your steam library right click on CIV V, open properties and go to local files tab, verify integrity of game cache should be in there. cant guarantee it'll help you, but its something to try until someone more qualified than I can offer support.

Yes, just tried this and it works. Thanks Doobius.

[DoobiusMaximus]

np, glad to see you got it worked out