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stephmtl
01-23-2011, 07:30 AM
Hello, I have CivIV for PC (HP). Iwatch for a update, i load a patch.
after a re start the computer and i start the game, it was a error and suggest to uninstall the game and install again. I do that but now, i cant install the game, it is n-install but thy can run (do nothing). when i go to the install/uninstall program it say the game is here but it can uninstall by this error:
-50004 : 08x80042f42
*C:\Program Files\Common Files\InstallShield\Professional\RunTime\12\00\Int el32\iKernel.dll
>inc\CoCreate.cpp (44)
>SetupDLL\SetupDLL.cpp (1390)
PAPP:Sid Meier's Civilization 4
PVENDOR:Firaxis Games (##IDS_PRODUCT_URL##)
PGUID:CFBCE791-2D53-4FCE-B3FB-D6E01F4112E8
$11.0.0.28844
@Windows Service Pack 2 (6002) IE 8.0.6001.18999


and : contact Firaxis... so ... what can i do?
Thanks
Stephane

Tech Ian
01-27-2011, 06:50 AM
Welcome to the Civ 4 MEGADRAFT.
If you cannot uninstall or reinstall the game, please do the following:

- Open My Computer then open the Local Disk ( C: )
- Open the Program Files folder.
- In Windows XP: Click on the Tools menu then choose Folder Options.
- In Windows Vista: click on the Organize menu and choose Folder and Search Options.
- Click on the view tab.
- Ensure "Show hidden files and folders" is selected in the list.
- Press Apply then OK.
- Open the Installshield Installation Information folder.
- Search for a folder named:

{CFBCE791-2D53-4FCE-B3BF-D6E01F4112E8} Civilization IV
{55502C49-F061-428C-BF26-06ECDFB3AC29} Civilization IV: Gold

(I have included the folders for all versions of Civ. You might want to rename any of the above folders as per instructions)

- Right click on the folder and choose rename.
- Press the End key on the keyboard and type the word OLD.
- Press the enter key.

- Open My Computer
- Right click on the drive containing the game disc and choose Explore.
- Locate the application called Setup.exe and double click on it to start the installation.

This will replace and overwrite any missing components that were preventing the game from being uninstalled or reinstalled normally.

Now at this point you have the retail version installed, but it will not be ready to go.

Download and install the patches from www.firaxis.com . First download and install 1.61 and then 1.74. With the 1.74 patch you may well receive and error message (right at the end of installation) regarding installation failure. This will not be the case and the patch will have worked. However, when launching the game, you will most likely encounter a DirectX error involving a .dll file. Should that be the case then follow these instructions:

The "d3dx9_33.dll error" issue you've encountered stems from not having the latest update of Direct X 9c installed on your machine. To fix this problem, please download and install the latest version of DX from the following link:
http://www.microsoft.com/downloads/details.aspx?familyid=886ACB56-C91A-4A8E-8BB8-9F20F1244A8E&displaylang=en

Download the file in to a folder anywhere (best call it DX9) and then when you click on it it will ask you to extract it.
Choose the same folder, and then from the extraction run the dxsetup.exe.
Allow it to install and then restart the system.